Amanda Laycock
Westland,MI
Summary
Experienced healthcare professional with a strong background in clinical and administrative duties. Proficient in patient care, medical procedures, and electronic health records. Demonstrates a focus on teamwork, adaptability, and consistently delivering high-quality results. Known for reliability in fast-paced environments and adept at effectively supporting medical staff and patients. Highly motivated and committed Medical Assistant with a proven track record of superior performance at individual, team, and organizational levels. Excels at multitasking and prioritizing workloads with little or no supervision. Detail-oriented professional seeking to leverage medical background and team-building skills in a deadline-driven environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant Associate
The University of Michigan
06.2018 - Current
- Work with providers, room patients, take vitals, handle provider paperwork
- Do in-basket messages
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Assistant
University of Michigan Hospital
06.2017 - 06.2018
- Assist in minor procedures, Vital entry, Orders, Ensuring problem patient care flow
- HLD
- Working with Head and Neck Cranial base/Sinus providers
- Opening/Closing duties
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Bartender/Manager
Grindstone Smokehouse
10.2015 - 08.2016
- Schedule all FOH staff
- Opening/Closing Duties
- Cash Handling
- Point-of-sale system
- Multi-line phone system
- Inventory & Ordering
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
Waitress/ Server Trainer
Granite City Food & Brewery
11.2014 - 06.2015
- Greeted customers with a friendly attitude, answered questions about the menu, and recorded orders
- Ran food from kitchen to guests and worked with the kitchen & management if the customer had an issue with their meal
- Processed payments at point-of-sale system in a timely manner
- Worked with new hires to ensure they were ready to be on the floor on their own
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Certificate - Medical Assistant
Ross Medical Education Center
Canton MI05.2017
Certification -
Schoolcraft Community College
11.2016
GED -
Schoolcraft Community College
01.2005
Skills
- Administrative Proficiency
- Healthcare EMR Proficiency
- HIPAA Compliance
- Proficient in Injection Techniques
- Accurate Vital Signs Assessment
- Epic Management
- Comprehensive Patient Assistance
- Accurate Data Entry
- Phlebotomy
- Clinical Office Proficiency
- Sales Experience
- Food Service Expertise
- Coding
- Process Documentation
- Effective Time Management
- Billing/Coding Procedures
- Timely Patient Record Management
- Sterilization Protocols Knowledge
- Laboratory Procedures
- Record Management
- Medical Sterilization
- Venipuncture
- Insurance Verification
- Medical Terminology
- HIPAA Compliance
- Electrocardiograms
- Injections
- Word Processing
- Telephone Procedures
- Patient care
- Vital signs measurement
- Office procedures
- Clinical equipment handling
- Customer service
- Medical record management
Accomplishments
- Collaborated with team of peers in the development of in-basket flow and efficiency.
- Documented and resolved patient complaint which led to resolved complaints and concerns.
Certification
- CPR Certification, 02/01/22, 02/01/24
- BLS
Timeline
Medical Assistant Associate
The University of Michigan
06.2018 - Current
Medical Assistant
University of Michigan Hospital
06.2017 - 06.2018
Bartender/Manager
Grindstone Smokehouse
10.2015 - 08.2016
Waitress/ Server Trainer
Granite City Food & Brewery
11.2014 - 06.2015
Certification -
Schoolcraft Community College
GED -
Schoolcraft Community College
Certificate - Medical Assistant
Ross Medical Education Center
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