Daveeda Tsinnijinnie
3406 W T Ryan Ln Phoenix, AZ
Summary
Experienced Medical Support Assistant seeking position at the Centralized Appointment Call Center as a Contact Representative. Proactive, goal-oriented professional with strong time management and problem-solving skills. Recognized for reliability, adaptability, and quick learning of new skills. Dedicated to enhancing team performance and supporting company expansion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Phoenix Indian Medical Center
12.2020 - Current
- Serve as a primary point of contact in the facility’s centralized call center, handling high call volumes daily.
- Greet and handle all incoming internal and external calls with professionalism and courtesy.
- Identify patient needs and initiate appropriate responses.
- Schedule patient appointments across various departments and relay messages to providers and nursing staff.
- Ensure timely entry of AHCCCS and Medicare data to support billing and access to care.
- Gather and update patient demographics and health information in RPMS.
- Verify chart accuracy and identify missing or outdated information.
- Navigate EHR and BPRM systems efficiently using relevant databases, scripts, and scheduling tools.
- Engage in active listening to confirm or clarify information and diffuse escalated or frustrated callers professionally.
- Provide information and education about PIMC’s healthcare delivery system.
- Serve as the initial point of contact for the Purchased Referred Care (PRC) department.
- Verify alternate resources and private insurance coverage through AHCCCS, Inovalon, and other provider websites.
- Collaborate with coworkers and cross-department teams to improve service quality and workflow efficiency.
- Provide backup support in other department as needed.
- Participate in ongoing training opportunities to broaden knowledge of facility operations and call center systems.
- Adhere strictly to all federal, facility, and departmental policies, procedures, and confidentiality guidelines.
Registered Medical Assistant
Flagstaff OB/GYN
10.2020 - 11.2020
- Worked in a women’s health clinic supporting multiple providers.
- Monitored and recorded an average of 20 adult patients per day.
- Escorted patients to exam rooms and conducted patient interviews.
- Measured and documented vital signs, including weight, height, blood pressure, pulse, and temperature.
- Administered vaccines and fulfilled physician and provider requests.
- Assisted with minor surgical procedures by setting up sterile fields, handing sterile equipment to providers, and sterilizing instruments afterward.
- Maintained fully stocked exam rooms with necessary medical supplies.
- Answered patient calls and took telephone messages for physicians.
- Scheduled appointments and ensured accurate documentation.
- Provided support to physicians and physician assistants during exams.
- Performed additional duties as assigned by the clinic coordinator.
Registered Medical Assistant
North Country Healthcare
08.2018 - 05.2019
- Worked across multiple departments including pediatric, adult, same-day, and behavioral health clinics with a team of providers.
- Monitored and recorded an average of 20 patients per day, including both children and adults.
- Escorted patients to exam rooms, conducted intake interviews, and documented health concerns.
- Measured and recorded vital signs such as weight, height, blood pressure, pulse, and temperature.
- Administered vaccines and responded to physician or provider instructions as needed.
- Assisted with minor surgical procedures by preparing sterile fields, handing instruments to providers, and sterilizing equipment post-procedure.
- Maintained fully stocked exam rooms to ensure readiness for patient care.
- Handled patient phone messages and relayed them to the appropriate medical staff.
- Scheduled appointments and managed calendar coordination for providers.
- Provided direct assistance to physicians and physician assistants during examinations.
- Performed additional tasks as assigned by the clinic coordinator to support clinic operations.
Med Tech
East Flagstaff Family Medicine
05.2016 - 08.2016
- Escorted patients to exam rooms and conducted intake interviews.
- Measured and recorded vital signs including weight, blood pressure, pulse, and temperature.
- Accurately documented patient information in medical charts.
- Ensured exam rooms were fully stocked with necessary medical supplies.
- Answered phones and took detailed telephone messages for providers.
- Scheduled patient appointments and managed daily workflow.
- Performed additional tasks as assigned by the clinic coordinator to support clinic operations.
Education
Bachelor of Science - Health Sciences- Allied Health
Northern Arizona University
Flagstaff, AZ05.2021
Associate of Applied Science - Medical Office Management
Coconino Community College
Flagstaff, AZ12-2016
Skills
- RMA certification holder
- Strong focus on accuracy
- HIPAA regulations knowledge
- Patient communication
- Adaptable to change
- Patient scheduling
- Insurance verification
- Patient records maintenance
- Medical office administration
- Medical terminology proficiency
- Electronic health records management
- Professionalism in healthcare
- Customer service
- Reliable team player
- Data entry
- Organizational skills
- Administrative proficiency
- Proficient in Microsoft Office
- Advanced Excel proficiency
- Proficient typing skills
- Health and safety compliance
- Efficient learner
- Consistently dependable
- Effective multitasking
Certification
- RMA - Registered Medical Assistant
Timeline
Medical Support Assistant
Phoenix Indian Medical Center
12.2020 - Current
Registered Medical Assistant
Flagstaff OB/GYN
10.2020 - 11.2020
Registered Medical Assistant
North Country Healthcare
08.2018 - 05.2019
Med Tech
East Flagstaff Family Medicine
05.2016 - 08.2016
Bachelor of Science - Health Sciences- Allied Health
Northern Arizona University
Associate of Applied Science - Medical Office Management
Coconino Community College
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