Danielle Kitzmiller
Newburg,PA
Summary
To secure a full-time Appointment Clerk position.
Overview
32
32
years of professional experience
Work History
Medical Support Assistant
Dunham U.S. Army Health Clinic Laboratory
Carlisle, PA
08.2023 - Current
- Responsible for a wide variety of clerical and administrative duties in support of Dunham Health Care Clinic
- Currently possess a security clearance through U.S Army
- Familiar with Genesis programs App Bar, Revenue Cycle, Discern Reporting Portal, Power Chart
- Serve as an information resource for patients, visitors, and staff, to include Laboratory, Call Center, and Patient Registration areas in a courteous manner
- Complete laboratory duties and computer functions pertaining to entering patient demographics for registration and order entry of tests with diagnosis codes
- Work to resolve ambiguous or unusual test orders by contacting the appropriate medical/laboratory resources or personnel
- Fax results from outside providers
- Check specimens sent via Fed Ex
- Direct incoming, outgoing calls, questions, and messages to the appropriate personnel
- Utilize software applications to enter information into electronic chart/compile data
- Call center duties to include receiving telephone calls, and evaluating all incoming communications and determine if an urgent response is required, recording messages accurately
- Send messages to appropriate personnel and providers
- Schedule patient appointments
- Advise beneficiaries on services available
- Patient registration complete registration process for patient appointments, including demographic and insurance verification, patient management system data entry and revision
- Scan insurance cards and complete appropriate patient forms
Dental Assistant
U.S. Army War College and Carlisle Barracks Dental Clinic
Carlisle, PA
10.2018 - 08.2023
- Contributing team member to the readiness and wellness goals
- 30 years of performing duties in aiding in one or more phases of complex and difficult restorative, prosthodontic, oral surgery, endodontic, orthodontic, orthognathic jaw surgery, periodontal treatment
- Surgical Assistance, including Extractions, Exposures, Biopsies, Crown Lengthening, Periodontal Surgery
- Chair-side Assistance, including, but not limited to Root Canals, Crown and Bridge Prep., Amalgam, Acid-Etch Composites, Placement of Band and Wires for Orthodontic Treatment
- Took and recorded blood pressure and pulse of all patients before and after treatment
- Assisted dentist at chair side
- Exchanged instruments and materials as directed by the dentist; kept area of operation clear using high speed evacuator, suction tip, and irrigation; and retracts tissue, tongue and cheek
- Maintained aseptic condition, stabilizes tissue for dentist, and cuts sutures
- Remained alert to condition of patient during treatment for signs of fainting, shock, or other distress
- Received and scheduled patients for treatment
- Obtained and recorded related medical history of patient, and routes patient for medical tests and services when required
- Chart examination and treatment information as relayed by dentist to patient records
- Recorded information relayed by dentist on prescriptions and other forms for signature of dentist
- Completed administrative procedures involving appointments, CDA/CDS, DEVAA, DMHRSI, Go First Class Initiative, and Tri Care eligibility
- Patient contact involving Treatment Prep., Teeth Charting, Oral Health Instruction and Treatment, Maintenance Records
- Retrieved digital images and/or developed and finished film, material preparation for impressions pouring, exposing and developing of X-ray films and digital X-rays
- Prepared and arranged all instruments and materials needed for each treatment; prepares patient and operatory
- Performed inter-oral procedures as directed by dentist
- Took preliminary impressions for study models
- Maintained a variety of recurring reports related to dental activities required to maintain dental equipment in a clean and operative condition; properly store and maintain adequate levels of supplies
- Operated dental X-ray equipment to take intra and extra-oral radiographs
- Retrieved digital images and/or developed and finished film
- Positioned patients and film to achieve proper photographic angles
- Maintained, cleaned, and performed minor repairs on x-ray equipment and materials
- Assisted in training new dental assistants and intern students in past positions
- Demonstrated clinic maintenance, chair side assistance, and radiographic duties regularly performed
- Observed and advised trainees and students as they perform these duties
- Understood organization structure and mission of the Army Dental
- Skilled in dental procedures used in the total spectrum of general and specialty clinical dentistry procedures, and knowledge of appointment time allocated for each type of procedure, to maximize efficiency and effectiveness of dental care
- Knowledgeable of dental clinics, their locations, protocols, and scheduling practices to receive patients for treatment, review patient dental records, answer inquiries, make distribution, and perform clerical and reception duties
Dental Assistant
Jack Ellis Showley, D.D.S.
Newville, PA
08.2012 - 08.2013
- Chair-side Assistance, including, but not limited to Crown and Bridge Prep, Amalgam, Acid-Etch Composites, Dentures and Partials Dentures
- Sterilized instruments, materials, equipment, and prepared and arranged all instruments and materials needed for each treatment; prepares patient and operatory
- Maintained a variety of recurring reports related to dental activities required to maintain dental equipment in a clean and operative condition; properly stored and maintained adequate levels of supplies
- Performed inter-oral procedures as directed by dentist
- Took preliminary impressions for study models
- Operated dental X-ray equipment to take intra and extra-oral radiographs
- Retrieved digital images and/or developed and finished film
- Positioned patient and film to achieve proper photographic angles
- Maintained, cleaned, and performed minor repairs on X-ray equipment and materials
Dental Assistant
Cleveland L. Null, D.D.S.
Gettysburg, Pennsylvania
09.2011 - 08.2012
- Chair-side Assistance, including, but not limited to Root Canals, Crown and Bridge Prep., Amalgam, Acid-Etch Composites, Dentures and Partial Dentures
- Sterilized instruments, materials, equipment, and prepared and arranged all instruments and materials needed for each treatment; prepared patient and operatory
- Ability to perform inter-oral procedures as directed by dentist
- Took preliminary impressions for study models, removes temporary crowns
- Operated dental X-ray equipment to take intra and extra-oral radiographs
- Retrieved digital images and/or developed and finished film
- Positioned patients and film to achieve proper photographic angles
- Maintained, cleaned, and performed minor repairs on X-ray equipment and materials
Dental Assistant
Allyn G. Perkins, D.D.S.
Carlisle, Pennsylvania
04.2010 - 04.2011
- Chair-side Assistance, including, but not limited to Root Canals, Crown and Bridge Prep., CAD/ CAM, Amalgam, Acid-Etch Composites, Dentures, Partial Dentures and extractions
- Sterilized instruments, materials, equipment, and prepares surgical trays
- Prepared and arranged all instruments and materials needed for each treatment; prepared patient and operatory
- Administrative procedures involving Appointments, Payment Schedules, and Supply Inventories
- Eaglesoft Program
- Maintained a variety of recurring reports related to dental activities required to maintain dental equipment in a clean and operative condition; properly stored and maintained adequate levels of supplies
- Ability to perform inter-oral procedures as directed by dentist
- Took preliminary impressions for study models, removes sutures, places matrix bands, and wedges
- Operated dental X-ray equipment to take intra and extra-oral radiographs
- Retrieved digital images and/or developed and finished film
- Positioned patients and film to achieve proper photographic angles
- Maintained, cleaned, and performed minor repairs on X-ray equipment and materials
Surgical Assistant
William R. Currie, D.D.S.
Carlisle, Pennsylvania
04.2000 - 04.2010
- Surgical Assistance, including Extractions, Exposures, Biopsies, Dental Implants, Crown Lengthening, Periodontal Surgery, Grafting, Orthognathic, and Facial Reconstructive Surgery, Microdermabrasion, and Chemical Peels
- Took and recorded blood pressure and pulse of all patients before and after treatment
- Assisted dentist at chair side
- Exchanged instruments and materials as directed by the dentist; kept area of operation clear using high speed evacuator, suction tip, and irrigation; and retracts tissue, tongue and cheek
- Maintained aseptic condition, stabilized tissue for dentist, and cut sutures
- Kept alert to condition of patient during treatment for signs of fainting, shock, or other distress
- Received and scheduled patients for treatment
- Obtained and recorded related medical history of patient, and routed patient for medical tests and services when required
- Chart examination and treatment information as relayed by dentist to patient records
- Sterilized instruments, materials, equipment, and prepares surgical trays for signature
- Sterilized instruments, materials, equipment, and prepared surgical trays
- Prepared and arranged all instruments and materials needed for each treatment; prepared patient and operatory
- Maintained a variety of recurring reports related to dental activities required to maintain dental equipment in a clean and operative condition; properly stored and maintained adequate levels of supplies
- Experienced with assisting/monitoring nitrous oxide-oxygen relative analgesia, halothane, and intravenous agents
- Operated dental X-ray equipment to take intra and extra-oral radiographs
- Retrieved digital images and/or developed and finished film
- Maintained, cleaned, and performed minor repairs on X-ray equipment and materials
Surgical Assistant
Richard L Behan, D.D.S.
Hagerstown, Maryland
01.1993 - 01.1996
- Surgical Assistance, including Extractions, Exposures, Biopsies, Dental Implants, Crown Lengthening, Periodontal Surgery, and Grafting
- Experienced with assisting/monitoring nitrous oxide-oxygen relative analgesia, halothane, and intravenous agents for general anesthesia and monitoring of vital signs
- Took and recorded blood pressure and pulse of all patients before and after treatment
- Assisted dentist at chair side
- Exchanged instruments and materials as directed by the dentist; kept area of operation clear using high speed evacuator, suction tip, and irrigation; and retracts tissue, tongue and cheek
- Maintained aseptic condition, stabilizes tissue for dentist, and cuts sutures
- Remained alert to condition of patient during treatment for signs of fainting, shock, or other distress
- Received and scheduled patients for treatment
- Obtained and recorded related medical history of patient, and routed patient for medical tests and services when required
- Chart examination and treatment information as relayed by dentist to patient records
- Recorded information relayed by dentist on prescriptions and other forms for signature of dentist
- Sterilized instruments, materials, equipment, and prepared surgical trays
- Prepared and arranged all instruments and materials needed for each treatment; prepared patient and operatory
- Maintained a variety of recurring reports related to dental activities required to maintain dental equipment in a clean and operative condition; properly stored and maintained adequate levels of supplies
- Operated dental X-ray equipment to take intra and extra-oral radiographs
- Retrieved digital images and/or developed and finished film
- Positioned patients and film to achieve proper photographic angles
- Maintained, cleaned, and performed minor repairs on X-ray equipment and materials
Orthodontic Assistant
Ronald G. Toothman, D.D.S.
Chambersburg, Pennsylvania
01.1992 - 01.1993
- Chair-side Assistance, Placement of Band and Wires for Orthodontic Treatment
- Sterilized instruments, materials, equipment, and prepared and arranged all instruments and materials needed for each treatment; prepares patient and operatory
- Maintained a variety of recurring reports related to dental activities required to maintain dental equipment in a clean and operative condition; properly store and maintain adequate levels of supplies
- Performed inter-oral procedures as directed by dentist
- Took preliminary impressions for study models, photos
- Poured and trimmed model from impressions
- Patient contact involving Treatment Preparation, Teeth Charting, Oral Health Instruction and Treatment, Maintenance Records
- Highly skilled in instrument tray preparation, sterilization, material preparation for impressions pouring, exposing and developing of X-ray films and digital X-rays
- Operated dental X-ray equipment to take intra and extra-oral radiographs
- Retrieved digital images and/or developed and finished film
- Positioned patients and film to achieve proper photographic angles
- Maintained, cleaned, and performed minor repairs on X-ray equipment and materials
- Relayed dentist's instructions to patient for post-treatment care
- Instructed patient in proper dental techniques, care of appliances, and causes of dental decay
Education
High School Diploma -
Greater Latrobe Senior High School
Latrobe, PA01.1985
Pennsylvania State Board of Dentistry
Veterans Administration Hospital
Associate of Science - Dental Assistant - Expanded Functions
Harcum Junior College
Bryn Mawr, PA05.1988
Temple University School of Dentistry
Westmoreland County Community College
Skills
- Threat Awareness and Reporting Program
- Level 1 Antiterrorism Awareness Training
- Sterisil System
- Annual DoD Cyber Awareness Challenge Exam
- HIPAA and Privacy Act Training
- Operations Security (OPSEC) Annual Refresher Course
- Emergency Preparedness Response Course (EPRC)- Basic Awareness Course
- 019 Medical Ethics/Patient Rights/End of Life, DTMS Task #146 &238
- Security Education, Training, & Awareness
- Combating Trafficking in Persons (CTIP) Program
- DHA Training
- Q-Flow Training
- CPR Certification
Timeline
Medical Support Assistant
Dunham U.S. Army Health Clinic Laboratory
08.2023 - Current
Dental Assistant
U.S. Army War College and Carlisle Barracks Dental Clinic
10.2018 - 08.2023
Dental Assistant
Jack Ellis Showley, D.D.S.
08.2012 - 08.2013
Dental Assistant
Cleveland L. Null, D.D.S.
09.2011 - 08.2012
Dental Assistant
Allyn G. Perkins, D.D.S.
04.2010 - 04.2011
Surgical Assistant
William R. Currie, D.D.S.
04.2000 - 04.2010
Surgical Assistant
Richard L Behan, D.D.S.
01.1993 - 01.1996
Orthodontic Assistant
Ronald G. Toothman, D.D.S.
01.1992 - 01.1993
High School Diploma -
Greater Latrobe Senior High School
Pennsylvania State Board of Dentistry
Veterans Administration Hospital
Associate of Science - Dental Assistant - Expanded Functions
Harcum Junior College
Temple University School of Dentistry
Westmoreland County Community College
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