Breeon Madison
Jackson,MS
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining employee confidentiality.
Professional with background in social services, adept at assessing client needs and developing effective intervention plans. Strong focus on collaboration and achieving positive outcomes, with proven adaptability to changing requirements. Skilled in case management, crisis intervention, and resource coordination, with reputation for reliability and results-driven approach.
Diligent Social Service Specialist with solid foundation in social services and effective case management. Proven track record of facilitating community resources and developing individualized service plans. Demonstrated ability to advocate for clients and coordinate with multidisciplinary teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Service Specialist
Mississippi Department of Child Protection Services
11.2024 - Current
- Maintained up-to-date knowledge of social service trends and best practices through ongoing professional development activities.
- Coordinated care between multiple service providers to ensure clients received seamless, comprehensive assistance in addressing their needs.
- Ensured compliance with all state regulations and agency policies by maintaining detailed documentation of services provided.
- Conducted home visits as part of comprehensive case management services, assessing family dynamics and living environments for potential concerns.
- Managed a diverse caseload of clients, prioritizing needs based on urgency and complexity of each situation.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Identified community resources to support clients.
- Educated clients on available resources, empowering them to make informed decisions about their care plans.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Used Microsoft software and state agency data bases to create and prepare court reports and narratives to record documentation.
- Increased client self-sufficiency through targeted skill-building workshops and trainings.
- Collaborated with community partners to streamline resource access for clients in need.
- Monitored program effectiveness through regular data analysis, implementing changes as needed for continuous improvement.
- Facilitated group sessions to address common issues among clients, fostering peer support networks.
BENEFITS PROGRAM SPECIALIST
Mississippi Department of Human Services
03.2024 - 10.2024
- Assist the elderly with obtaining benefits
- Screen calls and answers questions
- Research services and agencies
- Make referrals to various services and agencies
- Maintain caseloads regarding senior citizens sixty and older that request government assistance
- Increased employee satisfaction through timely resolution of benefits-related questions and concerns.
- Conducted regular presentations on available benefits, increasing awareness among employees about their options.
- Managed relationships with external vendors such as insurance carriers and retirement plan administrators, ensuring optimal service levels for the organization.
- Worked closely with third-party administrators to resolve issues related to claims processing and reimbursements effectively.
- Developed an effective communication strategy to keep clients informed about their benefit options.
BSW INTERN STUDENT
Mississippi Department of Child Protection Services
08.2023 - 12.2023
- Implemented evidence-based interventions to address specific client challenges, leading to improved coping skills and overall mental health.
- Navigated complex legal requirements surrounding privacy concerns while advocating tirelessly on behalf of clients'' rights and best interests.
- Participated in professional development opportunities to stay current on best practices within social work field, continually improving service delivery methods.
- Organized events and workshops to promote client engagement, skill development, and knowledge building.
- Facilitated referrals from partner agencies by building strong professional networks within local human services organizations.
- Enhanced client experience by conducting thorough assessments and developing personalized care plans.
- Assisted case managers in coordinating services for families, resulting in better support for individuals and their needs.
- Provided crisis intervention support as needed, connecting clients with appropriate resources and follow-up care.
- Enhanced team cohesion through effective communication strategies during staff meetings, resulting in increased collaboration between departments.
- Advocated for clients to assure respected rights and wishes.
Barista
Starbucks, Barista
06.2018 - 08.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Master of Science - Social Work
Louisiana State University
Baton Rouge, LA05.2026
Bachelor of Science - Social Work
Jackson State University
Jackson, MS12.2023
Associate of Arts - General Studies
Hinds Community College
Jackson, MS05.2021
Skills
- Microsoft Office
- Employee Relations
- Research and analysis
- Benefits Administration
- Human Resources
- Verbal and written communication
- Written and oral communication
- Relationship Building
- Documentation And Reporting
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
- Critical Thinking
- Active Listening
- Mental health awareness
- Family support
Certification
Certified in Cardiopulmonary Resuscitation (CPR)
Activities
- Dean's List Student
- Member, BSW Social Work Student Association
Languages
French
Limited Working
Timeline
Social Service Specialist
Mississippi Department of Child Protection Services
11.2024 - Current
BENEFITS PROGRAM SPECIALIST
Mississippi Department of Human Services
03.2024 - 10.2024
BSW INTERN STUDENT
Mississippi Department of Child Protection Services
08.2023 - 12.2023
Barista
Starbucks, Barista
06.2018 - 08.2023
Certified in Cardiopulmonary Resuscitation (CPR)
Master of Science - Social Work
Louisiana State University
Bachelor of Science - Social Work
Jackson State University
Associate of Arts - General Studies
Hinds Community College
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