Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice Bible

Johnson City,TN

Summary

Hands-on Retail Shift Lead bringing necessary sales, service, and leadership abilities to effectively oversee teams and achieve daily targets. Coordinates work of shift crew by delegating assignments and organizing tasks such as recovery, restocking and resets. Proficient in keeping associates focused and productive. Multi-talented and fast-learning individual with many years of experience in a variety of fields. Experienced and skilled at increasing morale by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective customer service methods. Successful at resolving complex issues by working closely with employees, suppliers, and customers.

Experienced with coordinating patient appointments and managing medical records. Uses effective communication to facilitate seamless interactions between patients and healthcare providers. Knowledge of healthcare protocols and administrative procedures to support medical teams efficiently.

Diligent Desired Position with proven ability to manage patient records and coordinate appointments efficiently. Successfully streamlined administrative processes to enhance healthcare delivery and patient satisfaction. Demonstrated strong communication and organizational skills in fast-paced medical environments.

Professional with strong expertise in medical administration and patient support. Proven track record of effective collaboration within healthcare teams to deliver high-quality care and support. Skilled in managing medical records, scheduling appointments, and ensuring smooth communication between patients and healthcare providers. Reliable, adaptable, and results-driven with focus on meeting evolving needs of healthcare environment.

Healthcare professional with comprehensive experience in patient support and administrative tasks within medical facilities. Known for reliability and flexibility in meeting changing needs while maintaining high standards. Skilled in patient scheduling, record management, and team collaboration to ensure smooth operations.

Results-driven Advanced Medical Support Assistant with Number years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. In-depth knowledge of insurance company liaison procedures and medical terminology.

Performance-focused Job Title offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments and performing wide range of treatment procedures. Well-defined communication, technical and analytical aptitudes.

Conscientious Healthcare professional offering over Number years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

20
20
years of professional experience

Work History

Medical Support Assistant

James H. Quillen VA Medical Center
Johnson City, TN
02.2022 - Current
  • Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
  • Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
  • Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
  • Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
  • Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
  • Streamlined patient check-in process with effective communication and organization skills.
  • Used Software to maintain and record patient data and generate reports.
  • Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Interviewed patients to verify and update clinical and demographic records.
  • Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
  • Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.

Retail Shift Leader

VCS Mountain Home VA
Johnson City, TN
09.2009 - Current
  • Oversaw cashiers' drawers and payment processing to keep store finances accurate and prevent losses
  • Trained employees with knowledge to serve customers and deliver exceptional experiences daily
  • Maintained physical appearance of store with continuous attention to areas such as entryways and restrooms
  • Increased sales by coaching employees on strategies for promoting and cross-selling items

JCMC Admitting

Johnson City Medical Center
Johnson City, TN
03.2008 - 04.2009
  • Improved operations by working with team members and customers to find workable solutions
  • Collaborated with others to discuss new patient experience improvements
  • Verified schedules and arrival times
  • Completed registrations for laboratory work, surgical procedures, and radiology
  • Coordinated patient paperwork and charts
  • Checked patient information and insurance coverage
  • Determined charges and collected co-pays
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing
  • Managed patient admissions and discharge from hospital to home care, extended care facility or self-care
  • Checked claims for errors, corrected issues and mailed out in a timely manner
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
  • Coordinated between patients and healthcare professionals to meet patient needs
  • Scheduled and confirmed patient appointments with patients and healthcare professionals

Sonic Car Hop

Sonic
Johnson City, TN
01.2006 - 02.2008
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins
  • Operated POS terminals to input orders, split bills and calculate totals
  • Educated guests on daily specials and menu offerings such as appetizers, entrees, and desserts
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied
  • Greeted customers, assisted with questions, and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Partnered with team members to efficiently serve food and beverages
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol, and polishing silverware
  • Managed closing duties, including restocking items and reconciling cash drawer
  • Promoted desserts, appetizers, and specialty drinks
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal
  • Assisted individuals in selecting meal options, including entrees and desserts, and recommended alternative items for those with food allergies and gluten intolerances
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs

Correctional Officer

Washington County Corrections
Jonesborough, TN
04.2005 - 12.2005
  • Implemented defensive tactics and physical restraints to maintain safety and security of correctional pods
  • Instructed inmates on work details and transported to work sites
  • Inspected cells and conducted random searches of common areas
  • Attended regular trainings and maintained appropriate certifications
  • Maintained daily logs of shift activity
  • Detected potential threats and quickly defused conflicts
  • Processed inmates by completing paperwork, conducting searches, and recording fingerprints
  • Signed in all visitors and completed appropriate visitation log forms
  • Supervised meal distributions and observed inmates during meals
  • Promoted safety, order, and functionality of prison
  • Transported inmates to and from medical and dental appointments, funerals, work details and court hearings
  • Supervised inmates during day-to-day activities
  • Recommended further treatment strategies and diagnostic efforts for inmates
  • Enforced resident behavior management protocols and wrote incident reports for infractions
  • Supervised inmates during meals, visits, recreation, telephone calls and shower time
  • Applied non-violent response tools and physical restraint during problematic situations
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict
  • Maintained clear and open communications with all facility areas to support efficient and safe operations
  • Conducted internal security checks and distributed meals
  • Maintained records and logs of man hours, materials and equipment used
  • Always maintained correct physical head count
  • Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates

Education

Bachelor of Science - Advertising and Public Relations

Northeast State Community College
Blountville, TN
01.2021

Skills

  • Creating store processes
  • Leadership development
  • Customer outreach
  • Driving business growth
  • Creating marketing plans
  • Store growth planning
  • Building brand awareness
  • Communications strategies
  • Sales and marketing
  • Program management
  • Detail-oriented
  • Medical record assessment
  • HIPAA compliance
  • Patient communication
  • Adaptable to change
  • Patient scheduling
  • Insurance verification
  • Patient care coordination
  • Patient confidentiality maintenance
  • Microsoft office suite proficiency
  • Appointment scheduling
  • Patient records maintenance
  • Electronic health records management
  • Medical terminology proficiency
  • Professionalism in healthcare
  • Customer service
  • Patient-focused care
  • Compassionate

Timeline

Medical Support Assistant

James H. Quillen VA Medical Center
02.2022 - Current

Retail Shift Leader

VCS Mountain Home VA
09.2009 - Current

JCMC Admitting

Johnson City Medical Center
03.2008 - 04.2009

Sonic Car Hop

Sonic
01.2006 - 02.2008

Correctional Officer

Washington County Corrections
04.2005 - 12.2005

Bachelor of Science - Advertising and Public Relations

Northeast State Community College
Candice Bible