AMARI BYRD
Alexandria,VA
Summary
An adaptable, detail-oriented Medical Support Assistant in Breast Care seeking a position within a fast-paced and well recognized healthcare organizations where I can utilize my knowledge of Health Care Management and organizational and multitasking abilities in order to sufficiently perform duties. Well-versed With a multitude of specialized experience in medical clerical duties, utilizing Microsoft Office software, and obtaining medical records through Electronic Health Records Systems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Department of Defense
05.2024 - Current
- Serves as one of the front desk scheduling coordinators, receptionist, template managers, appointments coordinator, and managed medical care consultant
- Interprets regulations and directive recommending changes in policy as necessary.
- Compiles routine and special reports, patients' medical records, appointing data, and health care options for beneficiaries to be utilized by senior management to improve efficiency and the effectiveness of clinical performance
- Prepares and coordinates all consultation and referral appointments to insure and facilitate proper patient care and interacts with other physicians and clinics to avoid administrative problems or delays.
- Screens/receives phone calls in a courteous and timely manner, determine the nature of requests, and provide the information desired using privacy rules and established clinic processes.
- Participates in the specialty team meeting where patient care planning and management occur and provides support in data management, consult management, and specialized scheduling.
- Provides compassionate support, addressing patient concerns and inquiries in a professional manner.
Human Services Assistant
CSB-Fairfax County Government
04.2022 - 05.2024
- Assist Human Service Workers with specific routine care management services such as program publicity, intake/history client interviews, interpretation of health information and services, and administration scoring of diagnostic tests
- Maintains/updates information on available human services and obtains information on new services
- Schedules meetings, makes and cancels appointments
- Verifying insurance coverage and explaining insurance benefits as requested by clients; monitoring, researching, arranging, and conducting annual review/updates of the EHHR record with clients to ensure information is accurate
- Uses spreadsheets and databases to organize information and produce standard reports
- Fielding phone and in person inquiries by the public, clients and staff while assessing for emergency interventions
- Updating financial and demographic information and ensure information is accurate and fees are properly set.
Patient Service Representative
Patient First
01.2019 - 04.2022
- Verify patient health, pharmacy, and insurance information and create Microsoft Excel spreadsheets to input patient data, while maintaining HIPAA guidelines
- Assist about 150 patients a day by retrieving patient information from PAS Electronic Health Records system to document demographics and patient complaints and schedule recurrent appointments
- Use interpersonal skills to assist patients who require assistance when using the kiosk and accurately register patients in an expedient manner while providing excellent customer service
- Work as a team collaborating with the Physician and Charge Nurse in order to fulfill patient requests in a timely manner, maintaining health supplies, while adhering to all established policies and procedures
- Perform all clerical and cash management duties such as collecting and accounting for money collected for supplies for diagnostic studies, and communicate information about all Patient First's billing policies.
Fresh Foods/Bakery/Deli Clerk
Harris Teeter Deli
01.2015 - 07.2019
- Provided excellent customer service by satisfying each customer's needs through my sales ability, food preparation skills, sales ability, customer relations skills, and cooperation with fellow associates
- Accurately prepared, processed, packaged, and stocked products according to Fresh Foods Standards
- Implemented proper food safety procedures by thoroughly cleaning all work areas, unloaded stock, and reloaded salvage products according to Fresh Foods Standards.
Health Care Enrollment Specialist
Alta IT Services
10.2018 - 01.2019
- Provided accurate data entry of insurance holder's information for open enrollment using FEP OnBase software, fulfilling hourly data entry quota of 20+ forms
- Timely processed and maintained all membership employer enrollment data through FEP Data System for members of the Program
- Efficiently enrolled subscribers and dependents in all plans to meet corporate objectives for the issuance of ID cards
- Processed any terminations, coverage level change, and other forms of enrollment activities for both paper and automated enrollment accounts while adhering to all divisional policies and performance metrics
- Ensured prompt and reliable service to all internal and external customers by resolving any enrollment errors and reports in accordance with corporate guidelines.
Camp Counselor
Rec Pack Summer Camp
07.2015 - 09.2015
- Assisted in maintaining accurate program records including incident and behavior reports, logbook documentation, and daily attendance on paper
- Facilitated and lead daily group activities and assisted with site program planning in order to implement a weekly schedule for each camp group
- Lead and organized a variety of small and large group activities such as games and crafts while maintaining the safety of all members by understanding and enforcing all safety and emergency procedures
- Communicate with parents about participant's experiences and report any concerns to Camp Leadership.
Education
Bachelor's of Science in Health Science - Health Administration And Minor in Management
Old Dominion University
Norfolk, VA01.2018
Skills
- Microsoft Office (Microsoft Word, Excel, PowerPoint, Outlook)
- Microsoft Windows 8
- Photoshop
- Prescription Management Program
- ICD Procedure Coding System
- Patient Trak
- Allscripts
- 75 WPM Typing Speed
- Isalus EMR
- Zocdoc Online Medical Appointment System
- QuickBooks Accounting Software
- OnBase Software
- Patient Administration System
- Credible EHHR
- Foxit PDF Editor
- MHS Genesis EHR
- Revenue Cycle/Powerchart
- IBIS risk calculator
- HIPAA Compliance Knowledge
Certification
The National Institutes of Health (NIH) of Extramural Research Certificate
Timeline
Medical Support Assistant
Department of Defense
05.2024 - Current
Human Services Assistant
CSB-Fairfax County Government
04.2022 - 05.2024
Patient Service Representative
Patient First
01.2019 - 04.2022
Health Care Enrollment Specialist
Alta IT Services
10.2018 - 01.2019
Camp Counselor
Rec Pack Summer Camp
07.2015 - 09.2015
Fresh Foods/Bakery/Deli Clerk
Harris Teeter Deli
01.2015 - 07.2019
Bachelor's of Science in Health Science - Health Administration And Minor in Management
Old Dominion University