Shelitha Davis
New Orleans,LA
Summary
Seeking a position where I can utilize my 10 + years of customer service to improve customer satisfaction. I'm eager to find a company where my strong organizational skills, quality assurance, training experience can contribute to meeting the company goal.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
US Department of veterans Affairs
New Orleans, LA
04.2023 - Current
- Assist physician, nurse, and other medical staff
- I help with administrative duties in the health care facility
- I also worked in 4 different clinics Cardiology, MRI, Eye Clinic, Mental Health,Surgery
- Answer phone
- Schedule
- Results
- Consults
- Pull/Put
- EOD
- Pull Consults lists
- (MSA)
Substitue Teacher
Rowley High
Chalmette, LA
01.2021 - Current
Pharmacy Technician
Saint Joseph Hospital and Medical Center
Eureka, CA
11.2022 - 10.2022
- Inputting the patient medication and the last time patient took medication, communication that information to the ER, pharmacist
- I've sterile compounding preparation of medication in a sterile environment to prevent contamination
- Communicating with team members, pharmacist director of pharmacy to insure quality assurance
- Pyxis machine-refilling, automated dispensing computerized medicine cabinet for hospital and healthcare settings, maintaining and restarting the computerized medicine cabinet
- Unit dosing-recommended dose of a given medicine to a specific patient at a particular time, packaging the unit dose
- Pulling medication-retrieving medications to restock the Pyxis machine
- Maintains and monitors patient appointment schedules for the pharmacy/practice, coordinates and reschedule patients appointment with other pharmacies or specialties
- Record and relay messages and/or redirect calls
- Provide information regarding the clinic/hospital policies, procedures and location to family, patients, family members, staff etc
- Maintain all patient's records, both electronic and paper
- Screen patients to determine to determine eligibility of care for their medication
- Excellent customer service with irate customers
- Manage templates for several providers
- Follow HIPPA Laws
- Train new incoming staff
- Triage- assist customers who drop of prescriptions, answer phone, retrieve and send faxes, check and respond emails to patients hospital staff members assist nurses, input patient profile, checking voicemail from doctors and patients
- Input codes from a Dr
- Computer programs-cerner, epic, cardinal
- ICD-10 codes a standard classification system to diagnosis different diseases, injuries, abnormal findings
- Knowledge of medical terminology in order to read prescription and to calculate dosage
- Pharmaceutical Technical tenure(500-1599) External causes of injury poisoning, morbidity
- 40 hrs per week Full Time
Pharmacy Technician Traveler
Kaiser Permanente
Portland, OR
12.2021 - 04.2022
- Inputting the patient medication and the last time patient took medication, communication that information to the ER, pharmacist
- I've sterile compounding preparation of medication in a sterile environment to prevent contamination
- Communicating with team members, pharmacist director of pharmacy to insure quality assurance
- Pyxis machine-refilling, automated dispensing computerized medicine cabinet for hospital and healthcare settings, maintaining and restarting the computerized medicine cabinet
- Unit dosing-recommended dose of a given medicine to a specific patient at a particular time, packaging the unit dose
- Pulling medication-retrieving medications to restock the Pyxis machine
- Maintains and monitors patient appointment schedules for the pharmacy/practice, coordinates and reschedule patients appointment with other pharmacies or specialties
- Record and relay messages and/or redirect calls
- Provide information regarding the clinic/hospital policies, procedures and location to family, patients, family members, staff etc
- Maintain all patient's records, both electronic and paper
- Screen patients to determine to determine eligibility of care for their medication
- Excellent customer service with irate customers
- Manage templates for several providers
- Follow HIPPA Laws
- Train new incoming staff
- Triage-customer service, assist customers who dropped of prescriptions, answer phone, retrieve and send faxes, check and send out emails to various hospital of prescriptions, answer phone, retrieve and send faxes, check and send out emails to various hospital staff members assist nurses, input patient profile, checking voicemail from doctors and patients
- Computer programs-cerner, epic, cardinal
- ICD-10 codes a standard classification system to diagnosis different diseases, injuries, abnormal findings
- Knowledge of medical terminology in order to read prescription and to calculate dosage
- 40 hrs per week
Pharmacy Technician Traveler
Kaiser Permanente
Santa Rosa, CA
07.2021 - 11.2021
- Prior authorization- a health plan cost control process that requires physician and other health care professionals to obtain advance approval from a health plan before a specific service is delivered to the patient to qualify for payment coverage
- ICD-10 codes a standard classification system to diagnosis different diseases, injuries, abnormal findings
- Knowledge of medical terminology in order to read prescription and to calculate dosage
- Provide information regarding the clinic/hospital policies, procedures and location to family, patients, family members, staff etc
- Maintain all patient's records, both electronic and paper
- Screen patients to determine eligibility of care for their medication
- Excellent customer service with irate customers
- Manage templates for several providers
- Follow HIPPA Laws
- Sterile compounding preparation of medication in a sterile environment to prevent contamination
- Communicating with team members, pharmacist director of pharmacy to insure quality assurance
- Pyxis machine-refilling, automated dispensing computerized medicine cabinet for hospital and healthcare settings, maintaining and restarting the computerized medicine cabinet
- Unit dosing-recommended dose of a given medicine to a specific patient at a particular time, packaging the unit dose
- Pulling medication-retrieving medications to restock the Pyxis machine
- 40 hrs per week Full Time
Pharmacy Technician
Kohler Permanente
San Francisco, CA
02.2021 - 07.2021
- Prior authorization- a health plan cost control process that requires physician and other health care professionals to obtain advance approval from a health plan before a specific service is delivered to the patient to qualify for payment coverage
- ICD-10 codes a standard classification system to diagnosis different diseases, injuries, abnormal findings
- Knowledge of medical terminology in order to read prescription and to calculate dosage
- Screen patients to determine eligibility of care for their treatment
- Making outbound phone calls to patients and various insurance company
- HMO
- PPO
- PMO
- Medicare B
- Medicare D
- Must source codes-N,M,O,Y
- Knowledge of rejection code 75, 76,78,50,59 etc
- Sterile compounding preparation of medication in a sterile environment to prevent contamination
- Communicating with team members, pharmacist director of pharmacy to insure quality assurance
- Pyxis machine-refilling, automated dispensing computerized medicine cabinet for hospital and healthcare settings, maintaining and restarting the computerized medicine cabinet
- Unit dosing-recommended dose of a given medicine to a specific patient at a particular time, packaging the unit dose
- Pulling medication-retrieving medications to restock the Pyxis machine
- Triage-customer service, assist customers who dropped of prescriptions, answer phone, retrieve and send faxes, check and send out emails to various hospital of prescriptions, answer phone, retrieve and send faxes, check and send out emails to various hospital staff members assist nurses, input patient profile, checking voicemail from doctors and patients
- Computer programs-cerner, epic, cardinal
- Currently on and last time patient took medication input communicate with patient to see what medication nurse and ER pharmacist
- 40 hr per week
Pharmacy Technician
Adventist Redwood Hospital
Marysville, CA
02.2020 - 12.2020
- Sterile compounding preparation of medication in a sterile environment to prevent contamination
- Communicating with team members, pharmacist director of pharmacy to insure quality assurance
- Pyxis machine-refilling, automated dispensing computerized medicine cabinet for hospital and healthcare settings, maintaining and restarting the computerized medicine cabinet
- Unit dosing-recommended dose of a given medicine to a specific patient at a particular time, packaging the unit dose
- Pulling medication-retrieving medications to restock the Pyxis machine
- Triage-customer service, assist customers who dropped of prescriptions, answer phone, retrieve and send faxes, check and send out emails to various hospital of prescriptions, answer phone, retrieve and send faxes, check and send out emails to various hospital staff members assist nurses, input patient profile, checking voicemail from doctors and patients
- Computer programs-cerner, epic, cardinal use for patients' EMR
- 40 hr per week
Pharmacy Technician
LES Pharmacy Inc.
Asheville, NC
11.2019 - 01.2020
- Sterile compounding preparation of medication in a sterile environment to prevent contamination
- Communicating with team members, pharmacist director of pharmacy to insure quality assurance
- Pyxis machine-refilling, automated dispensing computerized medicine cabinet for hospital and healthcare settings, maintaining and restarting the computerized medicine cabinet
- Unit dosing-recommended dose of a given medicine to a specific patient at a particular time, packaging the unit dose
- Pulling medication-retrieving medications to restock the Pyxis machine
- 40 hr per week Full Time
Pharmacy Technician PA
09.2018 - 12.2019
- Input a written prescription from DR
- Prior authorization- a health plan cost control process that requires physician and other health care professionals to obtain advance approval from a health plan before a specific service is delivered to the patient to qualify for payment coverage
- Sterile compounding preparation of medication in a sterile environment to prevent contamination
- Communicating with team members, pharmacist director of pharmacy to insure quality assurance
- Pyxis machine-refilling, automated dispensing computerized medicine cabinet for hospital and healthcare settings, maintaining and restarting the computerized medicine cabinet
- Unit dosing-recommended dose of a given medicine to a specific patient at a particular time, packaging the unit dose
- Pulling medication-retrieving medications to restock the Pyxis machine
- Triage-customer service, assist customers who dropped of prescriptions, answer phone, retrieve and send faxes, check and send out emails to various hospital of prescriptions, answer phone, retrieve and send faxes, check and send out emails to various hospital staff members assist nurses, input patient profile, checking voicemail from doctors and patients
- Computer programs-cerner, epic,cardinal,docu track eberty, pt profile, PA sharepoint
- Making outbound phone calls to patients and various insurance company
- HMO
- PPO
- PMO
- Must source codes-N,M,O,Y
- Knowledge of rejection code 75, 76,78,50,59 etc
- Remote full time 40 hr per week
Pharmacy Technician
Del Mar Hospital
Torrance, CA
07.2018 - 01.2019
- Delivered medication to nurse station
- Expose outdated medication
- Transport Rx
- Filed prescription into appropriate bin
- Transported medication to over 166 hospital room
- 40 hrs per week Full Time
Pharmacy Technician
Ventura community memorial hospital
Ventura County, CA
01.2015 - 09.2018
- Sterile compounding preparation of medication in a sterile environment to prevent contamination
- Communicating with team members, pharmacist director of pharmacy to insure quality assurance
- Pyxis machine-refilling, automated dispensing computerized medicine cabinet for hospital and healthcare settings, maintaining and restarting the computerized medicine cabinet
- Unit dosing-recommended dose of a given medicine to a specific patient at a particular time, packaging the unit dose
- Pulling medication-retrieving medications to restock the Pyxis machine
- 40 hr per week Full Time
Pharmacy Technician
Los Angeles, CA
02.2018 - 07.2018
- Prior authorization- a health plan cost control process that requires physician and other health care professionals to obtain advance approval from a health plan before a specific service is delivered to the patient to qualify for payment coverage
- I assist in calling various health insurance such as Blue cross, LA health etc to verify insurance approval for specific medication and medical devices
- Lead tech
- Of the line system a phone device i made outbound call to patients to get correct insurance information to input two insurance portal in the computer
- Worked with HMO, PMO, PMD, Medicare B different insurance portals etc
- Communicated with pharmacist, physicians pharmacy technicians etc
- Knowledge of rejection codes 75, 76,78,50,59
- Answer phone, retrieve and send faxes, check and send out emails to various hospital staff members assist nurses, input patient profile, checking voicemail from doctors and patients
- Computer programs-cerner, epic,cardinal
- ICD-10
- 40 hr per week Full Time
Pharmacy Technician
09.2017 - 02.2018
- Prior authorization- a health plan cost control process that requires physician and other health care professionals to obtain advance approval from a health plan before a specific service is delivered to the patient to qualify for payment coverage
- Made outbound call to different insurance company input information into insurance portal to get approval for patient medication and different medical devices
- I made outbound calls to pharmacist, physicians in calling various health insurance such as Blue cross, LA health etc to verify insurance approval for specific medication and medical devices
- Worked with HMO, PMO, PMD, Medicare B different insurance portals etc
- Communicated with pharmacist, physicians pharmacy technicians etc
- Knowledge of rejection codes 75, 76,78,50,59
- Answer phone, retrieve and send faxes, check and send out emails to various hospital staff members assist nurses, input patient profile, checking voicemail from doctors and patients
- Computer programs-cerner, epic,cardinal
- 40 hr per week Full Time
Education
High school or equivalent in Pharmacy Technician - Pharmacy Technician
CID College
Los Angeles, CA01.2017
High school diploma in Phlebotomist - Phlebotomist
ILA
01.2015
Some college -
College of the Canyons
01.2006
Phlebotomy
University of California, Los Angeles
Los Angeles, CA01-2005
Skills
- PHARMCY (3 years)
- ASEPTIC TECHNIQUE (Less than 1 year)
- CAGI (Less than 1 year)
- Prior Authorization (1 year)
- Fill computer program (11 year)
- Packaging Medical Supplies (1 year)
- Pre packaging pills (1 year)
- Refilling machine (3 years)
- Knowledge of insurance (5 years)
- Medical/Medicare insurance (5 years)
- Rx 1000 COMPUTER SYSTEM
- SEED 1000 COMPUTER SYSTEM
- PA COMPUTER PROGRAM (3 years)
- RxHD COMPUTER PROGRAM (2 years)
- INPUTER PROGRAM (3 years)
- 1000 COMPUTER PROGRAM
- PT PROFILE COMPUTER SYSTEM
- Fill computer program
- Rx computer program
- Pcs computer program
- WET computer program
- EHR/Sharepoint (5 years)
- Knowledge of injection codes 75,76,50,59 (3 years)
- Knowledge of different medical insurance portals
- Q61- computer program (3 years)
- Msc- multi source codes-P,M,O,Y
- Docu track (1 year)
- Type 35wpm (10 years)
- Customer Service (10 years)
- Billing (3 years)
- Data Entry (5 years)
- Microsoft Office (15 years)
- Time Management (15 years)
- Word (10 years)
- Typing (10 years)
- Compounding (2 years)
- Cash register (2 years)
- Outlook (10 years)
- Filing (10 years)
- Eberty programs (2 years)
- Unit dose (12 years)
- Med 1500 (2 years)
- Specialty drug/home program (1 year)
- Pharmacy computer program (2 years)
- English (15 years)
- Pharmacy Technician Experience (15 years)
- Compounding Medications (3 years)
- Epic (4 years)
- CMR Systems (3 years)
- Laboratory Experience
- HIPAA (5 years)
- Medical Records
- Hospital computer program (12 years)
- Hospital Experience (4 years)
- Employee Orientation
- Patient Care
- Non-sterile (13 years)
- IV certified
- Vaccination
- Pyxis machine (2 years)
- Omeilcell (3 years)
- Tylst machince (2 years)
- Quality assurance
- ER need (2 years)
- Unit dosing (2 years)
- Refills (3 years)
- Non sterile compounding (12 years)
- Insurance verification (2 years)
- Insurance knowledge
- Dosage
- Critical Care
- Order Entry (4 years)
- Medical Office Experience (2 years)
- Microsoft Excel (10 years)
- Microsoft Powerpoint (10 years)
- Supervising Experience (1 year)
- Experience Administering Injections
- Acute care (3 years)
- Managed Care (15 years)
- Phone etiquette (10 years)
- Physicians knowledge
- Patient monitoring
- Triage (10 years)
- Medical Terminology (15 years)
- Microsoft Word
- Cerner (3 years)
- Inventory (12 years)
- Inventory control
- Care plans
- Certifications
- Phlebotomy
- Skills
- Pharmacy Technology Key Skills
- MICE Computer program
- RxHD computer program
- Creating patient profile
- Typing prescription
- Knowledge in prescription processing
- Knowledge in prescription order
- Clinical work for sterile/non-sterile compounding
- Maintaining pharmacy organization
- Knowledge in Cash register
- Dosage calculations
- Unit dosing
- Refilling machine
- Medical Insurance forms
- Telephone procedure/etiquettes
- Processing prescription order
- Sterile/Non-sterile compounding
- Universal Precautions
- Other Key Skills
- Interpersonal Skills- Deal with internal and external customers at all levels via telephone and email to ensure accurate communication Keenly actively listening and thoughtful skills that balance work, team support, personal responsibilities through planning and organizing manner that benefits
- Teamwork and organization- I'm an active professional team member who enjoys collaborative team environment by sharing knowledge and encouraging development of others to achieve specific, timely and measurable goals
- Skills: Knowledgeable experience in preparing and analyzing reporting data for management accurately and timely Enjoy sharing knowledge and encouraging development of others to achieve specific, timely and measurable goals
- Certifications & Trainings
- HIPAA and OSHA Awareness
- BLS/CPR Certified Trained, an Heart Associated
Certification
- Pharmacy Technician July 2017 to Present
- BLS/CPR January 2019 to January 2021
- Active State Board of Pharmacy Registered Technician July 2017 to Present
- Fires safety card January 2019 to February 2023
- Pharmacy Technician Certification July 2021 to Present
- Pharmacy Technician Certification
- Pharmacy Technician License
Timeline
Medical Support Assistant
US Department of veterans Affairs
04.2023 - Current
Pharmacy Technician
Saint Joseph Hospital and Medical Center
11.2022 - 10.2022
Pharmacy Technician Traveler
Kaiser Permanente
12.2021 - 04.2022
Pharmacy Technician Traveler
Kaiser Permanente
07.2021 - 11.2021
Pharmacy Technician
Kohler Permanente
02.2021 - 07.2021
Substitue Teacher
Rowley High
01.2021 - Current
Pharmacy Technician
Adventist Redwood Hospital
02.2020 - 12.2020
Pharmacy Technician
LES Pharmacy Inc.
11.2019 - 01.2020
Pharmacy Technician PA
09.2018 - 12.2019
Pharmacy Technician
Del Mar Hospital
07.2018 - 01.2019
Pharmacy Technician
02.2018 - 07.2018
Pharmacy Technician
09.2017 - 02.2018
Pharmacy Technician
Ventura community memorial hospital
01.2015 - 09.2018
High school or equivalent in Pharmacy Technician - Pharmacy Technician
CID College
High school diploma in Phlebotomist - Phlebotomist
ILA
Some college -
College of the Canyons
Phlebotomy
University of California, Los Angeles
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