Susie Toledo
Crownpoint,NM
Summary
Certified Respiratory Therapist pursuing RRT degree with expertise in respiratory care. Skilled in acute care and clinical sleep environments, demonstrating adaptability and strong work ethic. Proven success in collaborative and independent settings, delivering high-quality patient care and optimizing operational processes. Experienced Medical Support Assistant with a focus on imaging services and healthcare data management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Crownpoint Indian Health Services
Crownpoint, New Mexico
10.2024 - Current
- Managed patient appointments and scheduling for health services efficiently.
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Assisted in the discharge process of patients from the hospital or clinic by providing instructions on follow-up care and medications prescribed.
- Delivered direct and indirect patient care in accordance with hospital and physician practice policies.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Unemployed
Unemployed in New Mexico
Crownpoint, New Mexico
10.2023 - 10.2024
- Studied diligently for Registered Respiratory Therapy exam, enhancing professional qualifications.
- Applied to multiple positions, broadening career opportunities in the healthcare sector.
- Executed voluntary data entry for CPA, contributing to financial record accuracy.
Respiratory Therapist
Rehoboth McKinley Christian Health Care Services
Crownpoint, NM
01.2020 - 10.2023
- Administered continuous and 12-lead electrocardiogram monitoring.
- Checked, tested and maintained cardiopulmonary equipment to uphold optimal diagnostic standards.
- Recorded vascular information such as blood pressure, limb volume changes and oxygen saturation to inform diagnostic processes.
- Operated various of life support systems, ventilators BiPAP, Cpap, High flow therapy.
- Member of code/rapid response team
- Arterial Blood draws, analyzing and submitting reports
- Adhered to all standards of excellence established for respiratory care and diagnostic services.
- Other duties as needed.
Polysomnographic Technician
Rehoboth McKinley Christian Health Care Services
Gallup, NM
01.2018 - 01.2020
- Calibrated equipment for optimal use and to obtain accurate diagnostic results.
- Aided patients in understanding sleep disorders and recommended treatments by explaining study procedures, data and diagnoses.
- Performed polysomnographic procedures to obtain diagnoses, such as Diagnostic, Titration, and Split-night sleep studies.
- Recorded patient information with Nihon Kohden and Meditech to update patient files.
- Collected patients' medical information as needed to customize test parameters.
- Scheduled and completed more than 10 Sleep studies per week.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Medical Receptionist
Rehoboth McKinley Christian Health Care Services
Gallup, NM
06.2017 - 01.2018
- Protected patients by observing strict HIPAA guidelines.
- Observed strict HIPAA guidelines at all times according to company policy.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Took messages from patients and promptly relayed to appropriate staff.
- Set up appointments for physician visits and procedures using calendar software.
- Handled all office supply ordering including ink cartridges, toner and paper
- Informed patients of financial responsibilities prior to rendering services.
- Updated group medical records and technical library to support smooth office operations.
Cardiac Technician
Rehoboth McKinley Christian Health Care Services
Gallup, NM
07.2015 - 06.2017
- Checked, tested and maintained cardiology equipment to uphold optimal diagnostic standards.
- Tested patient cardiac activity with specialized equipment to conduct tests such as echocardiograms, phonocardiograms and electrocardiograms.
- Assisted physicians in treating cardiac and peripheral vascular issues with techniques such as implanting pacemakers and inserting balloon angioplasties.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
- Set up equipment to prepare for patient procedures and tests.
- Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
- Operated diagnostic systems, adhering to all protocols to minimize machine damage and patient injury.
EEG Technologist
REHOBOTH MCKINLEY CHRISTIAN HOSPITAL
Gallup, NM
10.2008 - 07.2015
- Demonstrated thorough knowledge of 10-20 system of electrode placement when performing EEGs.
- Measured electrical activity of brain waves using electroencephalograph (EEG) instrument to detect brain disorders.
- Prepared room and equipment for effective EEG operation and patient comfort and assisted physician as needed.
- Monitored patients via EEG during sleep cycles to help identify unusual activity after standard EEG test.
- Performed 2-4 Outpatient and Inpatient video EEGs for adult and pediatric patients per 1 to 8 hrs. at physician's request.
- Worked with neonates, infants, children, adults and geriatric patients, making patients comfortable, answering questions.
- Supervised subordinate staff, trained new employees and delegated tasks.
Medical Assistant
REHOBOTH MCKINLEY CHRISTIAN HOSPITAL
Gallup, NM
05.2003 - 10.2008
- Performed preliminary physical tests to accurately record results in patient history summary.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Organized charts, documents and supplies to maintain team productivity.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Education
ASSOCIATES CERTIFICATE - Respiratory Therapy
Independence University
Salt Lake City, UT07.2015
High School Diploma -
Crownpoint High School
Crownpoint, NM05.1989
Skills
- Patient care documentation
- HIPAA compliance
- Infection control
- Team collaboration
- Time management
- Patient confidentiality
- Medical terminology
- Adaptability to change
- Professionalism in healthcare
- Healthcare software proficiency
- Reliable team player
- CPR certification
- EMR/EHR systems
- Basic life support (BLS)
- Advanced cardiovascular life support (ACLS)
- Data entry skills
- Equipment maintenance and troubleshooting
- Microsoft Office proficiency
- Clinical judgment
- Respiratory equipment setup
- Cultural competency
- Self-motivation and reliability
Certification
- ACLS 3/2027
- BLS 4/2027
Timeline
Medical Support Assistant
Crownpoint Indian Health Services
10.2024 - Current
Unemployed
Unemployed in New Mexico
10.2023 - 10.2024
Respiratory Therapist
Rehoboth McKinley Christian Health Care Services
01.2020 - 10.2023
Polysomnographic Technician
Rehoboth McKinley Christian Health Care Services
01.2018 - 01.2020
Medical Receptionist
Rehoboth McKinley Christian Health Care Services
06.2017 - 01.2018
Cardiac Technician
Rehoboth McKinley Christian Health Care Services
07.2015 - 06.2017
EEG Technologist
REHOBOTH MCKINLEY CHRISTIAN HOSPITAL
10.2008 - 07.2015
Medical Assistant
REHOBOTH MCKINLEY CHRISTIAN HOSPITAL
05.2003 - 10.2008
ASSOCIATES CERTIFICATE - Respiratory Therapy
Independence University
High School Diploma -
Crownpoint High School