Tonia Fludd
District Heights,MD
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Medical Support Assistant
Defense Health Agency
09.2016 - Current
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Interviewed patients to verify and update clinical and demographic records.
- Used Genesis to maintain and record patient data and generate reports.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Booked Pre-OP and Post-OP appointments in a timely manner.
Medical Support Technician
Department Of Defense
06.2007 - 09.2016
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Organized daily work based on collection priority.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Packaged and shipped specimens to central lab daily.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Used personal protective equipment correctly to protect coworkers and patients.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified proper storage and transportation of specimens to laboratories.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Participated in quality assurance and competency assessment initiatives.
- Monitored supply levels and placed orders for laboratory supplies.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in training and onboarding new phlebotomists.
- Reviewed and processed requisitions for laboratory tests.
- Followed established safety protocols and standards to minimize risk of infection and injury.
Education
Licensed Practical Nurse
Prince George's Community College
Upper Marlboro, MD08.2024
Skills
- Patient Communication
- Exam Room Preparation
- Patient Care Coordination
- Phlebotomy
- HIPAA Compliance
- Medical Terminology
- Patient-focused care
- Procedure Assistance
- Vital signs monitoring
- Prioritizing stat orders
- Patient bathing
- Specimens collection and processing
- Patient Feeding
- Tube feedings and medications familiarity
- Clinical Documentation
- Medical terminology knowledge
- Specimen Preparation
- Venipuncture
- Infection Control
- Patient preparation
- Patient support
- Hemoglobin Testing
- Immunization Administration
- Clinical judgment
- Medication Administration
Timeline
Medical Support Assistant
Defense Health Agency
09.2016 - Current
Medical Support Technician
Department Of Defense
06.2007 - 09.2016
Licensed Practical Nurse
Prince George's Community College
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