ERIKA DENISE MENDOZA
Los Angeles,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Smart decision-maker promoting 12 years in customer service, capable to work in high volume/demanding environments.
Healthcare professional with comprehensive experience in patient support and administrative tasks within medical facilities. Known for reliability and flexibility in meeting changing needs while maintaining high standards. Skilled in patient scheduling, record management, and team collaboration to ensure smooth operations.
Overview
7
7
years of professional experience
Work History
MEDICAL SUPPORT ASSISTANT
VA Long Beach Healthcare System
Long Beach, CA
04.2023 - Current
- Full Time 40 hrs, 7:30A-4:00P
- POC for Cardiology-Rheumatology specialty clinic.
- Check in/Check out patients in all specialty clinics in $100.
- Answer phone calls, direct calls to the appropriate department or person, and return calls when voicemails are left to ensure patients get the assistance they may need.
- Cross trained in specialty B and C clinics to assist when needed in other areas like Hem/Onc or Endocrine and I.D clinic.
- Schedule/Reschedule, cancel appointments and consults for patients.
- Enter No-Show information.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Streamlined patient check-in process with effective communication and organization skills.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Built positive communication with patients to make patients feel comfortable during any encounters.
- Verify and update patient demographics when requested by the patient.
- Proficient in the use VA system applications needed to schedule appointments such as VSE, ICB, CPRS, CTM and more.
- Help guide throughout the VA when a Veteran, Visitor, Employee or any one in general needs help finding a location.
- Complete TMS trainings as prompted.
- Document all patient encounters and alert clinical staff of such when needed to ensure appropriate action is taken.
- Attend Daily Huddles to help problem solving within the clinic.
- Work with clinical and administrative staff to improve servicing Veterans.
- Take the appropriate action to ensure requirements are being met in scheduling appointments, no more than 2 days after an order is entered.
- Facilitated communication between patients and medical teams to improve care coordination.
- Developed and maintained positive relationships with veterans to enhance service satisfaction.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
SHOWROOM RECEPTIONIST
US Auto Trust
Los Angeles, CA
09.2022 - 01.2023
- Answer all calls for dealership and directs phone calls to respective departments (Service/ Finance/ Sales/ Parts/ Business office).
- Assisted customers w/ appointments w/ salesperson
- Scheduled prospective clients for test drive & Sales appointments.
- Assisted Sales department w/ incoming clients for appointments in showroom.
- Deescalated situations with clients on phone.
- Resolve complaints and delivered complaints designated departments.
- Delivered messages and packages to respective departments.
- Assisted business office w/ filing, verifying vehicle certification of sale.
- Assisting accounts payable with filing monthly expense reports and seal and processed checks.
- Assisted clients and customers with questions and concerns of each department.
- Managed front desk operations, ensuring seamless customer check-ins and service inquiries.
- Streamlined communication between departments, facilitating efficient information exchange and service delivery.
- Assisted in maintaining showroom presentation standards, contributing to a welcoming customer environment.
- Reduced wait times for customers, swiftly attending to their needs upon arrival at the showroom.
COMPLIANCE SPECIALIST
Personnel Concepts
Ontario, CA
05.2019 - 07.2022
- Assist small businesses and mid size businesses with employee labor law requirements according to their state.
- Educated business owners on necessary requirements for their business according to their employees and state.
- Call business to notify of any changes within their state and send updated requirements.
- Renewed state and federal requirements for employees labor laws according to stated.
- Assisted businesses with renewals of requirements.
- Added new businesses for labor law requirements.
- Reviewed and revised internal policies to align with updated legal requirements.
- Promoted a culture of ethical behavior within the organization by underscoring the importance of adhering not only to regulations but also to established company values.
- Performed quality control reviews of all loan packages to check adherence with federal and state regulatory requirements.
Education
Associate's - Esthetician
Paul Mitchell The School
Pasadena, CA01.2020
Merchandise Product Development
Fashion Institute of Design & Merchandising
Los Angeles, CA01.2017
Skills
- Customer service
- Medical Terminology
- Microsoft Office proficiency
- Time Management
- Positive communication skills
- Multitasking
- Appointment Scheduling
- Detail Oriented
- HIPAA compliance
- Medical record assessment
- Patient communication
- Adaptable to change
- Patient scheduling
- Insurance verification
- Patient care coordination
- Patient confidentiality maintenance
- Reliable team player
- Compassionate
- Data entry
- Conflict resolution
- Patient flow management
Timeline
MEDICAL SUPPORT ASSISTANT
VA Long Beach Healthcare System
04.2023 - Current
SHOWROOM RECEPTIONIST
US Auto Trust
09.2022 - 01.2023
COMPLIANCE SPECIALIST
Personnel Concepts
05.2019 - 07.2022
Merchandise Product Development
Fashion Institute of Design & Merchandising
Associate's - Esthetician
Paul Mitchell The School