Deja Jordan
Columbus,OH
Summary
Dedicated and reliable Support personnel motivated to contribute to company success, with an excellent work ethic and a solid background in customer service. Highly efficient at working in high-energy, fast-paced environments. Goal-driven and attentive to the needs of others.
Overview
13
13
years of professional experience
Work History
Medical Support Assistant
Department of Veterans Affairs
Columbus, OH
03.2023 - Current
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Data Entry Specialist
ODJFS
Columbus, Ohio
03.2021 - 07.2022
- Locate and correct data entry errors, or report them to supervisors
- Compare data with source documents, or re-enter data in verification format to detect errors
- Compile, sort and verify the accuracy of data before it is entered
- Store completed documents in appropriate locations.
Customer Service Representative
Motivate LLC
Columbus, OH
06.2019 - 11.2021
- Answering Or Making Calls To Clients To Learn About And Address Their Needs, Complaints, Or Other Issues With Products Or Services
- Responding Efficiently And Accurately To Callers, Explaining Possible Solutions, And Ensuring That Clients Feel Supported And Valued.
Visual Merchandiser
Family Dollar
Columbus, Ohio
04.2020 - 09.2021
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Obtain plans from exhibit designers or managers and discuss implementation with clients or supervisors
- Arrange properties, furnishings, commodities, backdrops, and other objects as illustrated in sketches
- Produce signage with computers
- Maintain props and mannequins by examining for flaws and applying protective coatings as needed
- Plan commercial displays to entice and appeal to customers
- Prepare, pack, and record props and display items.
Claims Adjuster
Sedgwick Claims Management Services
New Albany, OH
07.2018 - 10.2018
- Initiate And Coordinate FMLA And LOA Processes
- Answers And Initiates Telephone Calls, Sets Up Medical Appointments, And May Provide Customer Service As Required
- Other Activities/Projects As Assigned Including The Preparation And Distribution Of Computer Reports.
Chat Representative
Zulily
Gahanna, OH
02.2016 - 04.2018
- I served as the first impression of customer experiences
- I am responsible for identifying customer's needs, resolving questions or concerns, and providing firsthand product information via live chat
- I have ensured customers are engaged and are confident in their solutions.
Sales Assistant
Target
Columbus, OH
02.2014 - 04.2017
- Verify that appropriate improvements were made to address consumer issues
- Obtain credit information about prospective customers
- Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Check stock levels and reorder merchandise as necessary
- Recommend products to customers, based on customers' needs and interests.
Crew Member
McDonalds
Columbus, OH
03.2011 - 05.2013
- Took necessary steps to meet customer needs and effectively resolve food or service issues
- Communicated clearly and positively with co-workers and management
- Correctly received orders, processed payments and responded appropriately to guest concerns.
Education
General Studies -
Northland High School
05.2014
Skills
- Housekeeping
- Customer Service
- Goal Setting
- Dedicated
- Cash Handling
- Customer Service Oriented
- Self Motivated
- Patient Scheduling
- Appointment Scheduling
- Patient Communication
- HIPAA Compliance
- Patient-Focused Care
- Data Entry
- Quick Problem Solver
Websites
Languages
English: Full Professional
References
- Zaki Yemi, Mentor - ARG ELITE, amedioreliantgrp@gmail.com, 614-496-3285
- Brianna Snyder, Manager - Target, briannasnyder60@yahoo.com, 803-616-5800
- Destiny Hughes, Superviser - Zulily, destinyh92@gmail.com, 614-3784472
Timeline
Medical Support Assistant
Department of Veterans Affairs
03.2023 - Current
Data Entry Specialist
ODJFS
03.2021 - 07.2022
Visual Merchandiser
Family Dollar
04.2020 - 09.2021
Customer Service Representative
Motivate LLC
06.2019 - 11.2021
Claims Adjuster
Sedgwick Claims Management Services
07.2018 - 10.2018
Chat Representative
Zulily
02.2016 - 04.2018
Sales Assistant
Target
02.2014 - 04.2017
Crew Member
McDonalds
03.2011 - 05.2013
General Studies -
Northland High School