Kiera Williams
Boston
Summary
Ambitious leader with strong communication skills and drive for excellence in clinical practice coordination. Experienced in guiding teams, optimizing patient care processes, and ensuring high standards of healthcare delivery through effective collaboration and articulate communication.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Medical Support Assistant
Veterans Affairs Hospital
Jamaica Plain, MA
11.2025 - Current
- Answer phone calls from patients, caregivers, and clinical staff in the cancer unit.
• Respond to incoming emails and communicate clearly with patients and providers through secure messaging.
• Maintain and oversee the front desk and waiting room to ensure a calm, organized, and patient‑friendly environment.
• Schedule new consults, follow‑up appointments, and treatment‑related visits with accuracy and attention to urgency.
• Coordinate transportation services for patients as needed, ensuring timely access to care.
• Support clinic flow by monitoring provider schedules and resolving appointment conflicts.
• Assist patients with check‑in procedures, paperwork, and general questions.
• Maintain confidentiality and uphold all HIPAA and VA regulatory standards while handling sensitive patient information.
Practice Coordinator
Mass General Hospital
Boston, Massachusetts
08.2024 - 10.2025
- Greeted visitors upon arrival at the practice and provided them with necessary forms or documents.
- Collaborated with other departments within the practice to ensure that services were delivered in a timely manner.
- Developed training materials for new employees on topics related to practice operations or customer service standards.
- Maintained accurate patient records and updated medical history information in the practice's database.
- Coordinated patient scheduling, including appointments and follow-up visits. Such as MRI's, CT's, UroDynamics, Cystoscopy, Stent Removal, VOID Trial.
- Processed incoming calls from patients seeking assistance with their healthcare needs.
Clinical Practice Coordinator
Tufts medical center
Boston, MA
08.2023 - 08.2024
- Greeted visitors upon arrival at the practice and provided them with necessary forms or documents.
- Collaborated with other departments within the practice to ensure that services were delivered in a timely manner.
- Developed training materials for new employees on topics related to practice operations or customer service standards.
- Maintained accurate patient records and updated medical history information in the practice's database.
- Coordinated patient scheduling, including appointments and follow-up visits. Such as Stress tests, MRI's, CT's
- Processed incoming calls from patients seeking assistance with their healthcare needs.
Teaching Assistant
Everbrook Academy
Brookline, MA
04.2022 - 09.2022
- Instructing a small group of infants, & toddlers
- Developed positive relationships with students through individual interactions and recognition of accomplishments.
- Provided individualized support to students who required additional help with understanding concepts or completing assignments.
- Identified student challenges and discussed corrective actions with lead teacher.
- Demonstrated strong organizational skills by managing student records, preparing materials for activities, and maintaining classroom supplies.
- Supervised students in the classroom and during field trips.
Security Guard
SSC, Inc
Quincy, MA
09.2021 - 02.2022
- Check IDs at a dispensary on milk street downtown Boston
- Then got transferred to Boston scientific site in Quincy
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Patrolled buildings regularly both inside and outside while maintaining an alert presence.
- Inspected doors, windows, locks, gates, ensuring they are secure after hours.
- Maintained logbooks for documenting daily activities and events.
- Monitored security cameras and identified suspicious activity, reported any incidents to the appropriate authorities.
- Interacted professionally with visitors, staff, vendors, and other individuals on site.
Cashier/Sales Associate
Five Below
Dedham, MA
07.2021 - 08.2021
- Push freight
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Helped restock shelves when necessary to maintain an organized display area.
Sales Associate
DSW-Designer Shoe Warehouse
Dedham, MA
10.2020 - 07.2021
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Tagged new merchandise for sale and updated signs.
- Introduced promotions and sale opportunities, enticing customers.
Front End Cashier
Roche Bros Grocery Store
Boston, MA
03.2019 - 07.2020
- Processed cash, check, and credit cards for customer purchases.
- Kept checkout area clean and tidy by organizing shelves and wiping down belt.
- Handled customer complaints professionally and resolved issues quickly.
- Greeted customers warmly upon entering store and provided assistance.
Crew Member
Five Guys
Boston, MA
11.2019 - 02.2020
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Cross-trained in multiple positions within the store as needed.
- Completed all store opening and closing procedures.
- Followed health department regulations for handling food products properly.
Education
High school diploma -
Excel High School
06-2021
Skills
- Customer Service Oriented
- Punctuality
- Leadership
- Multitasking
- Kitchen Experience
- Cash Handling
- Dependability
- Adaptable
- Teamwork
- Food Preparation
- Cleaning Experience
- Food Service
- Food Safety
- Meal Preparation
- Freight Experience
- Security
- HIPAA compliance
- Patient scheduling
- Electronic health records
- New hire training
- Problem-solving
- Cashiering
- Customer service
- Retail Sales
- Caregiving
- Office administration
- Appointment coordination
- Continuous improvement
- Workflow management
- Multitasking Abilities
Certification
First Aid Certification
Personal Information
Willing To Relocate: AnywhereAuthorized To Work: US for any employer
Timeline
Medical Support Assistant
Veterans Affairs Hospital
11.2025 - Current
Practice Coordinator
Mass General Hospital
08.2024 - 10.2025
Clinical Practice Coordinator
Tufts medical center
08.2023 - 08.2024
Teaching Assistant
Everbrook Academy
04.2022 - 09.2022
Security Guard
SSC, Inc
09.2021 - 02.2022
Cashier/Sales Associate
Five Below
07.2021 - 08.2021
Sales Associate
DSW-Designer Shoe Warehouse
10.2020 - 07.2021
Crew Member
Five Guys
11.2019 - 02.2020
Front End Cashier
Roche Bros Grocery Store
03.2019 - 07.2020
High school diploma -
Excel High School