Jami M. Richardson
Chester,VA
Summary
Seeking to further my career within Veterans Health Administration by using my skills in a greater capacity while promoting professional growth and delivering exceptional customer service to the veterans
Overview
29
29
years of professional experience
Work History
Advanced Medical Support Assistant
McGuire VA Medical Center
08.2019 - Current
- Efficiently provides administrative support to clinical staff and patients
- Answers inbound calls and directs accordingly
- Ensures patient confidentiality and secures patient health information
- Maintain unit supplies
- Provides daily reports for clinical staff
- Prepares and maintains patient charts
- Utilize Microsoft Teams and Outlook for communication
- Schedules veteran’s consults & follow up appointments using scheduling procedures
- Follows No Show policy to send letter of missed appointment
- Ensures RTCs & Consults are to a minimal
- Efficiently utilizes CPRS, Vista & Virtual Care Manager
- Utilize ICB to collect and capture insurance
- Full Time,40 hours weekly
- Gr6
Direct Support Assistant
Transitional Adult Residential Care
08.2019 - Current
- Provided supervision and guidance for intellectually disabled residents
- Developed and implemented individual treatment plans
- Assisted with daily living activities, including preparing meals and assisting with personal hygiene care
- PRN hours monthly
Residential Supervisor
Transitional Adult Residential Care
10.2014 - 08.2019
- Managed the daily operation of group home to promote the health, safety and development of the clients
- Completed mandatory quarterly reports in a timely manner
- Ensured employees remained compliant with certifications and trainings
- Maintained staffing and employee timesheets
- Coordinated care of residents with case managers, physicians, and families
- Completed annual employee evaluations
- Met weekly with administrative team daily to assure communication and initiate problem-solving procedures
- Evenly delegated workload among employees
- Full Time,40 hours weekly
Diagnostic Scheduler
Parallon
10.2017 - 03.2018
- Scheduled patients for various diagnostic outpatient tests, procedures, and admissions
- Obtained and verified precertification and authorization numbers
- Monitored medical call backs as needed
- Informed patients of testing requirements and preps
- Used Meditech6.0 computer software
- Addressed patient’s questions completely and efficiently
- Full Time,40 hours weekly
Authorization and Scheduling Supervisor
St. Francis Hospital
05.2011 - 06.2014
- Provided coverage performing “front line” duties when short staffed
- Ensured all prior authorizations work ques were cleared within guidelines as established
- Monitored workflow to ensure timely authorizations and scheduled services
- Monitored quality by performing audits of authorization output
- Maintained a professional and positive working relationship with medical staff and hospital personnel
- Maintained employee timecards for payroll processing via Kronos
- Delegated staff responsibilities to ensure timely workflow
- Resolved potential issues of patients and physicians
- Full Time,40 hours weekly
Registration Rep I, II, III, Analyst
St. Francis Hospital
07.1996 - 05.2011
- Identified and collected accurate patient information, obtained insurance verification, eligibility, and benefits
- Determined and collected patient’s financial liability
- Ensured medical record numbers were not duplicated
- Identified and obtained all forms that required signatures
- Followed “downtime” procedure by manually entering patient information
- Collected patient demographics and copays
- Verified insurance eligibility
- Greeted patients and visitors
- Full Time,40 hours weekly
Education
Bachelor of Science - Health Service Administration
Bryant and Stratton College
Richmond, VA06.2018
Skills
- Customer Service Oriented
- Medical Terminology
- Professional Phone Etiquette
- Attention to Detail
- Employee Training and Supervision
- Microsoft Office, CPRS, Vista
Timeline
Advanced Medical Support Assistant
McGuire VA Medical Center
08.2019 - Current
Direct Support Assistant
Transitional Adult Residential Care
08.2019 - Current
Diagnostic Scheduler
Parallon
10.2017 - 03.2018
Residential Supervisor
Transitional Adult Residential Care
10.2014 - 08.2019
Authorization and Scheduling Supervisor
St. Francis Hospital
05.2011 - 06.2014
Registration Rep I, II, III, Analyst
St. Francis Hospital
07.1996 - 05.2011
Bachelor of Science - Health Service Administration
Bryant and Stratton College
Similar Profiles
Vonnae PowellVonnae Powell
Advanced Medical Support Assistant at Hunter Holmes McGuire VA Medical CenterAdvanced Medical Support Assistant at Hunter Holmes McGuire VA Medical Center
Tara LambTara Lamb
CCU/MICU Off Tour Clinical Coordinator at Hunter Holmes McGuire VA Medical CenterCCU/MICU Off Tour Clinical Coordinator at Hunter Holmes McGuire VA Medical Center
Melinda RennerMelinda Renner
Staff Nurse at Hunter Holmes McGuire VA Medical CenterStaff Nurse at Hunter Holmes McGuire VA Medical Center
Jenny RedmondJenny Redmond
Nurse Manager at Hunter Holmes McGuire VA Medical CenterNurse Manager at Hunter Holmes McGuire VA Medical Center
Heather DavisHeather Davis
Customer Service Representative at JalepenosCustomer Service Representative at Jalepenos