ANGELA JARVIS

• 40 hours a week
• Work on the Behavioral Health Unit and attend daily huddles as part of the BHIP Team.
• Enrollment Team (enrolling Veterans into the Healthcare system)
• Assisted with the scheduling of patient appointments and follow-up visits.
• Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
• Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
• Provided support to physicians by entering orders into the computerized order entry system accurately.
• Greeted patients upon arrival and directed them to their destination within the facility.
• Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
• Verified patient insurance coverage for services rendered at the facility.
• Served as a liaison between patients and healthcare providers by providing information on policies, procedures, benefits and other relevant topics.
• Updated outdated patient information to maintain current records.

• 40 hours a week
• Triage calls (to other areas and clinical staff).
• Performs various administrative/clerical duties.
• Greeted visitors and answered phones in a professional manner.
• Maintained records of patient interactions, documenting all inquiries and resolutions.
• Assessed patient needs and provided appropriate referrals to other healthcare providers.
• Distributed informational materials about practice policies, procedures, and services.
• Provided customer service to patients by answering questions and addressing complaints.
• Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
• Collected patient payments, reconciled accounts receivable, and prepared financial reports.
• Performed data entry tasks for patient information into electronic health record systems.
• Verified insurance eligibility for services rendered to ensure accurate billing procedures.

40 hours a week plus overtime.

Schedules and manages appointments for patients.

• Interviews patients (face-to-face, phone, or via document) and utilizes multiple complex applications to create or validate patient medical records or insurance/bill using demographic and insurance information.
• Mastery of skills relating to insurance coverage, benefits, rules, and regulations, and allocation of plans. Accurate information and fulfillment of requirements result in expected payment for services.
• Verifies and allocates insurance plans, utilizing electronic eligibility tools, phone calls payer, accesses web portals, and initiates appropriate action for services, including non-covered and out-of-network insurance services.
• Executes patient estimate, educates guarantor regarding charges and out-of-pocket liability, and establishes payment plan when applicable for professional and technical services.
• Successfully calculates, collects, and posts co-pays, deductible, co-insurance, and prior balance due from patients in accordance with policy; meets or exceeds collection targets and productivity standards.
• Takes appropriate steps to balance and secure cash in accordance with UH policy.
• Takes steps to prevent medical record duplications or incorrect patient selection, imperative to patient safety; safeguards Protected Health Information (PHI).
• Contacts physician or other clinical provider to validate, clarify information on orders, schedules, or other requirements, such as patient instructions.
• Utilizes electronic reports, worklists, and queues to identify claims requiring updating; makes corrections as needed to ensure accurate and timely billing.
• Schedules professional and technical patient appointments using multiple software applications.
• Verifies insurance benefits/coverage using electronic eligibility tool or phone call; initiates appropriate action to complete a Notice of Admission (NOA).
• Completes daily reconciliation of the Important Medicare Message (IMM) and Medicare Secondary Payer Questionnaire (MSPQ) in accordance with government regulations.
• Performs other related duties as assigned and participates in enterprise special projects as needed.

• 40 hours a week.
• Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
• Vacuumed carpets and upholstered furniture.
• Swept, mopped, scrubbed and waxed floors.
• Dusted furniture, pictures, window sills and other surfaces.
• Emptied trash receptacles and disposed of waste materials properly.
• Stocked linen closets with fresh linens as needed.
• Replenished supplies such as soap, toilet paper and paper towels in restrooms.
• Maintained cleaning equipment in a clean and orderly fashion.
• Removed spots from rugs using appropriate methods.
• Responded promptly to requests for housekeeping services from staff or visitors.
• Performed general maintenance duties such as changing light bulbs or fixing broken locks on doors and windows.
• Assisted in the set-up of conference rooms for meetings or events.
• Inspected all areas after completion of work to ensure that they were cleaned properly.
• Used ladders to reach high ceilings and walls for dusting purposes.
• Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.

• 40 hours aweek
• Drafted necessary reports according to management needs.
• Completed financial due diligence.
• Formed and sustained strategic relationships with staff.
• Prepared documents for Human Resources pertaining to union dues.
• Collaborated with Human Resources to prevent and resolve issues.
• Supported department staff by performing a wide range of clerical and administrative tasks.
• Maintained accuracy when reviewing and reconciling the general ledger
• Collaborated in the development of meeting procedures following Robert's Rules of Order.
• Attended executive committee meetings and collaborated on staff issues and problem resolution.
• Prepared monthly reports for the Union President
• Reviewed accountant's entries to ensure accuracy of the G/L.
• Thoroughly reviewed financial statements and tax audits and corrected any discrepancies
• Performed research and due diligence to resolve issues in a timely manner
• Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets
• Maintained confidential information, such as pay rates, bonus targets and pay grades
• Completed administrative tasks such as recordkeeping, writing correspondence and gathering materials

• Enrolled New hires into the union
• Worked with management when repairs were needed to ensure that problems were resolved quickly
• Properly used all chemicals and equipment to ensure safe working conditions
• Checked all equipment routinely to ensure that it was operating properly

• 30 hours a week
• Resolved customer issues
• Handled cash
• Prepared bank deposit slips
• Performed data entry
• Performed register audits
• Stocked shelves
• Prepared cashier reports
• Interacted with vendors
• Unloaded trucks