Robert Edwards
Memphis
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
35
35
years of professional experience
Work History
Facility System Redesign Coordinator
Veteran’s Administration Medical Center
11.2023 - Current
- Facilitate change as a Lean Six Sigma Black Belt to facilitate process improvements in patient care, clinical standardization and initiatives identified by executive and national leadership for the medical center and outpatient clinics
- Provide classroom instruction for adult learners in the classroom setting regarding the approved curriculum for Lean White, Lean Yellow, Lean Green Belt curriculums
- Provide classroom instruction for adult learners in the virtual environment regarding the approved curriculum for Lean White, Lean Yellow, Lean Green Belt curriculums
Administrator
Unity Psychiatric Care
12.2019 - 11.2023
- Responsible for the clinical and financial operation of a 17-bed Geriatric psychiatric specialty hospital
- Responsible for the supervision of all staff, partnership with medical staff and reporting to the Governing Body
- Received nomination and recognition from organization for Healthcare Hero award regarding financial and clinical leadership during COVID-19 outbreak
Chief Nursing Officer
Lakeside Behavioral Health
10.2018 - 12.2019
- Responsible for the clinical and financial supervision of nursing practice for a 345-bed psychiatric facility
- The services include residential treatment, partial hospitalization, electroconvulsive therapy/transcranial magnetic stimulation and an array of inpatient stabilization services
Chief Operating Officer and Chief Nursing Officer
Delta Medical Center
07.2017 - 10.2018
- Provides supervision of nursing practice for behavioral health, emergency department and an 8-12 bed medical unit
- Responsible for the clinical and financial operation of social services, intake, sleep laboratory, security department, pharmacy, nursing services, clinical informatics and plant operations
Online Facilitator
Axia College Faculty
08.2008 - 10.2018
- Company Overview: University of Phoenix, Memphis Campus
- Responsible for providing course facilitation in an asynchronous online learning environment for a roster of twenty students based on established practices identified by the University of Phoenix
- Responsible for providing course facilitation in an on-campus learning environment for a roster of fifteen students based on established practices identified by the University of Phoenix
- The courses were general facilitation, critical thinking, ethics, healthcare administration and some regulatory courses
- University of Phoenix, Memphis Campus
Executive Director of Clinical Operations and Chief Nursing Officer
Delta Medical Center
10.2016 - 07.2017
- Provides supervision of nursing practice for behavioral health, emergency department and an 8-12 bed medical unit
- Responsible for the clinical and financial operation of social services, intake, sleep laboratory, security department, pharmacy, nursing services and informatics
Executive Director of Behavioral Health and Electronic Health Record/Meaningful Use
Delta Medical Center
10.2012 - 10.2016
- Reports directly to the Chief Executive Officer and supervises the clinical and financial operation of a 109 bed psychiatric hospital to include outpatient partial and intensive outpatient hospitalization programs
- Responsible for leading and directing all aspects of behavioral health operations to include business development, social services, intake screenings, referral management and nursing services
- Responsible for the development of a patient transportation program for outpatients and inpatients to serve clients within a 25-mile radius
- Responsible for contract negotiation, insurance credentialing, regulatory requirements and policy development
- Responsible for the hospital receiving $3,600,000.00 in electronic health record funds over a span of four years
- Subject-matter expert for meaningful use and implementation leader for inpatient, emergency department and physician-based offices
- Responsible for leading the hospital's initiative regarding the implementation of a behavioral health electronic health record on February 29, 2016 resulting in 98% percent of orders and documentation by psychiatrists using Medhost and Mmodal front-end speech recognition software
- Responsible for implementing a telepsychiatry program for our rural nursing home partners
Administrator of Clinical Integrated Services/Operations
Delta Medical Center
08.2011 - 10.2012
- Served on the hospital's operations team with six members of senior leadership to develop a strategic plan for all electronic health record programs and meaningful use
- Served as project director for the electronic health record implementation in the hospital and hospital-owned physician practices
- Responsible for the hospital receiving $568,000.00 in Medicaid stimulus funds in June 2011
- Responsible for leading a team of nursing, ancillary departments, financial analysts, information technology analysts to meet the 24 core requirements and 15 quality measures to receive an additional 2 million dollars from Medicare's electronic health record stimulus program projected in October 2011
- Supervises and coordinates activities of nursing, social workers, nursing assistants, medical staff and non-nursing associates to maintain continuity in all areas of a 35 bed Geriatric psychiatry program
- Responsible for the overall operating budget of the Geriatric program
Administrative House Supervisor Weekends PRN
Delta Medical Center
11.2002 - 10.2011
- Supervised activities of nursing, medical staff and non-nursing associates to maintain continuity in all psychiatric and medical surgical units
- Served as the subject-matter expert regarding the interpretation of clinical and/or administrative policies
Geriatric Program Director/Informatics Project Manager
Delta Medical Center
01.2007 - 08.2011
- Supervises and coordinates the activities of nursing, social workers, nursing assistants, medical staff and non-nursing associates to maintain continuity in all areas of a 25 bed Senior Care and 16 bed Life Renewal programs
- Responsible for providing the strategic planning of the build, design and implementation of an electronic health record with Health Maintenance Systems (HMS), Picis ED and Practice Fusion as the vendors
- Project manager for the implementation of four Behavioral Health units in 2009 and the medical surgical, intensive care unit, electronic medication administration record and computerized provider order entry teams in 2011 and 2012
Clinical Implementation Consultant/Project Manager
Eclipsys Corporation
01.2006 - 01.2007
- Responsible for Information technology planning, analysis, configuration, implementation, go-live, post-live support and problem resolution for the Sunrise Clinical Manager installations at Eclipsys customer locations
- Worked as an independent consultant for Baylor Health Systems and the National Institutes of Health
Process Engineer
Methodist Healthcare Systems-Corporate
11.2004 - 03.2006
- Facilitated the transformation of Methodist HealthCare's clinical and business processes utilizing process workflow techniques required in support of the Cerner implementations
- Manage change to support improvements in patient care, patient safety, quality assurance, clinical standardization and facilitate teams within the clinical and business environments with all facilities
Training and Implementation Specialist
Methodist Healthcare Systems-Corporate
08.2003 - 11.2004
- Provided electronic health record training for a 35 bed behavioral health, ancillary and medical/surgical nursing staff for a seven hospital healthcare system using the Cerner application
- Proactively planned meetings, demonstrations, and other events to communicate and train nursing and ancillary department personnel
RN/Charge Nurse/ICU
Methodist LeBonheur Children's Medical Center
07.2000 - 07.2003
- Delivered direct patient care of acute and/or chronically ill pediatric patients as a nurse and registered respiratory therapist in the intensive care unit
Clinical Supervisor Weekender
Methodist LeBonheur Children's Medical Center
04.1995 - 04.2001
- Supervised the daily operations of the clinical staff and the development and implementation of bronchiolitis protocol
- Participated on the Pediflite team or the hospital's air ambulance service as a First Responder
Student/Staff Therapist/Clinical Supervisor
Baptist Memorial Hospital
12.1989 - 04.1995
- Supervised the daily operations of the clinical staff regarding the delivery of services to medical and behavioral patients on the 19th floor
Education
Master of Science - Nursing Administration
02.2018
Master of Business Administration - Technology/Project Management
University of Phoenix
Germantown, TN01.2006
Certificate - Emergency Medicine Technology in EMT
Dyerburg Community College
01.2002
Bachelor - Nursing
University of Memphis
Memphis, TN01.1999
Bachelor - Biology
LeMoyne Owen College
Memphis, TN01.1989
Associate - Respiratory Therapy
Christian Brothers University
Memphis, TN01.1987
Skills
- Smartdraw
- Microsoft Outlook
- Excel
- Word
- Visio
- Project
- Power Point
Additionalinformation
Smartdraw, Microsoft Outlook, Excel, Word, Visio, Project, Power Point, Member of American College of Healthcare Executives, Member of Healthcare Executives Network, Member of Mental Health and Behavioral Health Network, Member of National Association for Healthcare Quality, Member of Chief Information Officer Forum, National Council for Behavioral Health, Medhost Behavioral Health Advisory Member, LeBonheur Associate of the Year 1996, University of Phoenix Faculty of the Year/Memphis Campus 2012, 1st Place Award (Continuous Process Improvement/2001 Methodist LeBonheur) for Bronchiolitis (Leader), Sigma Black Belt Training/Lean Concepts -Juran Institute 2006, Lean Six Sigma Black Belt Recertified 2024-Management Strategy Institute, Crisis Prevention Institute Training -Behavioral Health Clients, Cardiopulmonary Resuscitation (BLS), Pediatric Advanced Life Support/Instructor (PALS-Expired), Pediatric Basic Trauma Life Support (Expired), Perinatal/Pediatric Specialist, Emergency Medical Technician – Basic (EMT-B), Adult Cardiac Life Support (ACLS-Expired), Sigma Theta Tau Nursing Honor Society Member, Microsoft SharePoint Administrator 2024, Medhost Clinical Advisor for electronic health record, Memphis Business Journal Award for Hospital Administrator Excellence 2021, Procsi Change Management Practitioner 08/2024, Veteran’s Administration Lean Six Sigma Facilitator, Project Manager and Instructor for Lean Belts 2024, Memphis Business Journal and Profile for Healthcare Hero Award 2022, Memphis Business Journal Healthcare Judge 2023
Timeline
Facility System Redesign Coordinator
Veteran’s Administration Medical Center
11.2023 - Current
Administrator
Unity Psychiatric Care
12.2019 - 11.2023
Chief Nursing Officer
Lakeside Behavioral Health
10.2018 - 12.2019
Chief Operating Officer and Chief Nursing Officer
Delta Medical Center
07.2017 - 10.2018
Executive Director of Clinical Operations and Chief Nursing Officer
Delta Medical Center
10.2016 - 07.2017
Executive Director of Behavioral Health and Electronic Health Record/Meaningful Use
Delta Medical Center
10.2012 - 10.2016
Administrator of Clinical Integrated Services/Operations
Delta Medical Center
08.2011 - 10.2012
Online Facilitator
Axia College Faculty
08.2008 - 10.2018
Geriatric Program Director/Informatics Project Manager
Delta Medical Center
01.2007 - 08.2011
Clinical Implementation Consultant/Project Manager
Eclipsys Corporation
01.2006 - 01.2007
Process Engineer
Methodist Healthcare Systems-Corporate
11.2004 - 03.2006
Training and Implementation Specialist
Methodist Healthcare Systems-Corporate
08.2003 - 11.2004
Administrative House Supervisor Weekends PRN
Delta Medical Center
11.2002 - 10.2011
RN/Charge Nurse/ICU
Methodist LeBonheur Children's Medical Center
07.2000 - 07.2003
Clinical Supervisor Weekender
Methodist LeBonheur Children's Medical Center
04.1995 - 04.2001
Student/Staff Therapist/Clinical Supervisor
Baptist Memorial Hospital
12.1989 - 04.1995
Master of Business Administration - Technology/Project Management
University of Phoenix
Certificate - Emergency Medicine Technology in EMT
Dyerburg Community College
Bachelor - Nursing
University of Memphis
Bachelor - Biology
LeMoyne Owen College
Associate - Respiratory Therapy
Christian Brothers University
Master of Science - Nursing Administration
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