Joshua Washabaugh
Lexington
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Affairs Medical Center
Lexington, KY
02.2015 - 03.2026
- Entered Patients Demographic, Income, and Insurance Information into the Health Record System, verifying and updating as patients came in for appts.
- Supported Clerical and Medical Staff by Serving as A Contact for Veterans and Beneficiaries Seeking Medical Treatment, Experiencing Problems, Requesting Information.
- Answered phones, greeted Veterans, relayed messages to appropriate staff inside or outside of the department.
- Scheduled, canceled, and re-scheduled patient appointment requests.
- Participated in Team huddles with other administrative and/or clinical staff to determine daily needs of departments.
- Utilized practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare systems’ organization and services, basic rules and regulations governing visitors and patient treatment.
- Applied knowledge of standard procedures, utilized medical records, and medical terminology.
- Contacted social workers, EMS, BioMed Logistics, SPS, Engineering and IT as needed for clinical requests & supplies.
- Retrieved & replaced Toner Cartridges & Maintenance Kits in Printers throughout Radiology & Emergency Departments.
- Entered work orders in Vista and Your IT for the proper departments.
- Obtained contact information for external facilities, faxed cover sheet for records, received medical records, and verified patient identifiers.
- Organized, prioritized workloads to meet deadlines and ensure compliance with established processes, policies, and regulations.
- Communicated tactfully and effectively, through various modalities including by phone, emails and in person with internal and external customers.
- Used advanced knowledge of technical health care process in scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.
- Continued using advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care using various administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
- Provided excellent customer service by exceeding the customers’ expectations
- Assisted Veterans by getting them a Primary Care Doctor Assignment by using the electronic waitlist or special mail group set up to make assignments.
- Screened, Advised, and Assisted Veterans and other Beneficiaries seeking and receiving medical treatment.
- Provided technical advice, administrative support, and problem resolutions for issues that arose in my area.
- Cross trained and worked in several areas such as the Surgery, Allergy, Neurology, Mental Health, Pain and Podiatry Clinics to provide assistance when short-staffed.
- Completed Daily Return To Clinic Lists
- Verified and placed identifying armband on Surgery Patients Wrist while Checking them into Day Surgery Clinic then escorted patients to OR prep floor.
- Regularly managed check-in desks at ER Triage, ER Ambulance Intake, Radiology and Day Surgery
- Called pts to schedule imaging appts for CT, MRI, Fluoroscopy, Nuclear Medicine, Vascular and Ultrasound clinics.
- Scheduled pt appts for Specialty Clinics such as Warfarin and Surgery.
Detail Shop Team Leader
Gates Auto Mall
Richmond, KY
08.2011 - 01.2015
- Led daily operations to ensure optimal workflow and team productivity.
- Trained and mentored new team members on service standards and processes.
- Implemented process improvements to enhance customer service efficiency.
- Coordinated inventory management and maintained accurate stock levels
- Collaborated with management to identify areas for operational enhancements.
- Provided ongoing training for new employees, ensuring they were well-equipped to handle their job responsibilities from day one.
- Proactively resolved conflicts amongst team members to maintain a positive work atmosphere focused on achieving goals together as a team.
- Enhanced customer satisfaction by providing exceptional service and addressing issues promptly.
- Streamlined store operations for increased efficiency by implementing new inventory management procedures.
- Developed strong relationships with suppliers to negotiate better pricing, delivery schedules, and product quality.
Assistant Manager
Hardees Resturamt
Nicholasville, KY
11.2007 - 07.2011
- Supervised daily operations to ensure adherence to quality standards and customer satisfaction.
- Trained and mentored staff on best practices in food preparation and service efficiency.
- Facilitated team meetings to enhance communication and address operational challenges effectively.
- Assisted in maintaining compliance with health and safety regulations during restaurant operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
GED -
Henry Clay High School
Lexington, KYSkills
- Interpersonal Skills Keyboarding 72 WPM
- Proficient in Multi-line Phone Operation
- Reliable team player
- Flexible, organized, and detail oriented
- Appointment scheduling expertise
- Professionalism and ethics
- Continuous learning mindset
- Patient care coordination
- Medical terminology
- Medical office procedures/support
- Patient records maintenance
- Resourcefulness and initiative
- Strong communication
- Proficient in patient scheduling
- Stress management techniques
- Customer service
- Reliable team player
- Patient-focused care
- Compassionate
- Maintaining confidentiality
- Clinical documentation
- Adaptable
- Electronic medical records
- Insurance verification
- Patient triage
- Valid state driver's license
- Professional bedside manner
- Trustworthy companion
- Prioritizing stat orders
- Customer relationship management CRM
- Reliable transportation
Accomplishments
- Employee of the Year Award Winner in 2022 for the Veterans Affairs Medical Center
- Quarterly Award Winner in 2019 for Going Above and Beyond in Radiology Department
- Quarterly Award Winner in 2016 for Going Above and Beyond in Emergency Department
- Recognized for outstanding dedication to patient care.
- Supervised team of four staff members.
Timeline
Advanced Medical Support Assistant
Veterans Affairs Medical Center
02.2015 - 03.2026
Detail Shop Team Leader
Gates Auto Mall
08.2011 - 01.2015
Assistant Manager
Hardees Resturamt
11.2007 - 07.2011
GED -
Henry Clay High School