Amanda Layton
Cumberland,MD
Summary
Dynamic and dependable professional with extensive experience in customer service at Sears. Proven ability to build customer loyalty and enhance shopping experiences through strong communication and product knowledge. Recognized for maintaining store standards and fostering teamwork, while effectively managing inventory and ensuring a welcoming environment.
Overview
2021
2021
years of professional experience
Work History
Jewelry Sales Associate
Sears
Cumberland Md
- Assisted customers in selecting jewelry based on preferences and occasions.
- Maintained product displays to ensure an appealing shopping environment.
- Processed sales transactions accurately using point-of-sale systems.
- Educated customers about jewelry care and maintenance techniques.
Dietary Aide
Allegany Rehab
Cumberland Md
- Assisted in meal preparation and serving to residents, ensuring dietary needs were met.
- Collaborated with nutrition staff to maintain food safety standards and hygiene protocols.
- Supported residents during dining by providing assistance and promoting a positive dining experience.
- Monitored inventory levels of food supplies, reporting shortages to kitchen management promptly.
- Maintained cleanliness of kitchen and dining areas, following sanitation guidelines consistently.
- Participated in training sessions to enhance knowledge of dietary requirements and food service practices.
- Communicated effectively with team members to coordinate meal schedules and special dietary requests.
- Adapted quickly to changing meal plans, demonstrating flexibility in a fast-paced environment.
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
- Implemented feedback mechanisms for patients on meal quality, driving continuous improvement.
- Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
- Organized kitchen workflows, enabling team to prepare meals more efficiently.
- Streamlined meal preparation processes, cutting down on waste while ensuring quality.
- Enhanced team morale by fostering collaborative work environment, leading to improved productivity.
- Improved patient nutrition with carefully planned and prepared meals according to dietary needs.
- Assisted in creating nutritional education materials for patients, fostering better understanding of healthy eating habits.
- Maintained strict hygiene standards in kitchen, significantly reducing cross-contamination risks.
- Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
- Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.
- Engaged with patients to receive direct feedback on meals, using insights to improve meal plans.
- Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
- Trained new staff on dietary guidelines and kitchen procedures, elevating team competency levels.
- Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
- Collaborated with healthcare professionals to update patient diets, aligning with treatment plans.
- Reduced meal preparation times by optimizing kitchen operations, without compromising food quality.
- Enhanced patient meal satisfaction by providing personalized meal options within dietary constraints.
- Ensured timely meal delivery to patients, enhancing their dining experience and satisfaction.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Cashier
McDonalds
Cumberland, MD
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted in inventory management by restocking merchandise and monitoring stock levels.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Deli Department
Weis
Frostburg, MD
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Dietary Aide
Mountain City Rehab Center
- Assisted in meal preparation and serving to residents, ensuring dietary needs were met.
- Collaborated with nutrition staff to maintain food safety standards and hygiene protocols.
- Supported residents during dining by providing assistance and promoting a positive dining experience.
- Monitored inventory levels of food supplies, reporting shortages to kitchen management promptly.
- Maintained cleanliness of kitchen and dining areas, following sanitation guidelines consistently.
- Participated in training sessions to enhance knowledge of dietary requirements and food service practices.
- Communicated effectively with team members to coordinate meal schedules and special dietary requests.
- Kept all kitchen areas clean, tidy and free of hazards.
- Adapted quickly to changing meal plans, demonstrating flexibility in a fast-paced environment.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Followed all food safety regulations while preparing meals for patients.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Discarded outdated food products and maintained waste disposal procedures.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Streamlined meal assembly processes for faster service without compromising quality or accuracy.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Participated in regular team meetings to discuss performance goals, address challenges, and share best practices for continued growth and improvement.
- Reduced food waste through careful portioning, inventory management, and creative use of leftover ingredients.
Cashier
BFS Foods
Cumberland Md
11.2020 - 11.2020
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted in inventory management by restocking merchandise and monitoring stock levels.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Cashier
Sheetz
Lavale Md
08.2018 - 10.2019
- Processed customer transactions with accuracy and efficiency.
- Managed cash register operations, ensuring proper handling of cash and credit payments.
- Assisted customers in locating products, enhancing overall shopping experience.
- Maintained cleanliness and organization of the checkout area for optimal service delivery.
Hostess/bartender/dishwasher/cashier
Texas Grillhouse
Lavale Md
08.2010 - 12.2018
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservations and waitlists efficiently using restaurant management software.
- Coordinated with kitchen and serving staff to streamline service flow.
- Provided menu information and answered guest inquiries regarding specials.
Hostess
Dennys Restaurant
Lavale MD
08.2009 - 12.2009
- Greeted and seated guests promptly, ensuring a positive dining experience.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Communicated effectively with kitchen and serving staff to coordinate meal timing.
- Assisted guests with menu inquiries, providing knowledgeable recommendations.
- Maintained cleanliness of front-of-house areas, enhancing overall restaurant ambiance.
- Handled reservations using restaurant management software, streamlining guest flow.
- Trained new hostesses on procedures and customer service standards.
- Monitored dining area to address guest needs proactively, fostering loyalty and repeat visits.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Took initial drink orders and relayed information to wait or bar staff.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Advised customers about special offerings and menu items to help drive sales.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Backed up servers by checking on tables and retrieving items for guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered phone calls to take orders, give information and document reservations.
Education
GED -
Allegany High School
Cumberland Maryland Skills
- Product knowledge expertise
- Strong communication skills
- Exceptional customer service
- Store maintenance
- Relationship building
- Creative thinking
- Strong communication and interpersonal skills
- Building customer loyalty
- Friendly and helpful
- Honest and dependable
- Reliable and responsible
- Ability to lift 40 pounds
- Decision-making
- Team leadership
- Product knowledge
- Flexible hours
- Team cooperation
Timeline
Cashier
BFS Foods
11.2020 - 11.2020
Cashier
Sheetz
08.2018 - 10.2019
Hostess/bartender/dishwasher/cashier
Texas Grillhouse
08.2010 - 12.2018
Hostess
Dennys Restaurant
08.2009 - 12.2009
Jewelry Sales Associate
Sears
Dietary Aide
Allegany Rehab
Cashier
McDonalds
Deli Department
Weis
Dietary Aide
Mountain City Rehab Center
GED -
Allegany High School