Regina Wallach
Sarasota,FL
Summary
Proven track record in enhancing customer satisfaction and sales at McCarver and Moser, leveraging expertise in product knowledge and exceptional communication skills. Excelled in building customer loyalty and relationships, significantly contributing to a welcoming shopping environment and achieving results beyond expectations. Demonstrated strong attention to detail and a goal-driven approach, ensuring clients' needs are always met with professionalism.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
Work History
Jewelry Sales Associate
McCarver and Moser
06.2024 - Current
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
Client Relations Specialist
Jaguar Land Rover of Sarasota
05.2023 - 06.2024
- Established rapport with potential sales customers during service department interactions, leading to increased conversion rates from prospects into active clients.
- Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
- Logged call information and solutions provided into internal database.
- Loaner vehicle coordination, consistently leading to sales dept turnover for trade
- Delivered high-quality customer service by quickly responding to inquiries and maintaining an empathetic approach during interactions.
- Built strong relationships with clients through effective communication and consistent followup.
Family Service Counselor
Robert Toale & Sons
07.2020 - 11.2022
- Collaborated with multidisciplinary teams to ensure comprehensive care for families facing various challenges.
- Enhanced family communication by conducting effective counseling sessions and implementing tailor-made solutions.
- Provided ongoing support to clients during transitional periods such as divorce or relocation, ensuring a smooth adjustment process for all involved parties.
- Assisted with advanced arrangements for individuals and couples.
Skills
- Product Knowledge Expertise
- Strong Communication Skills
- Exceptional customer service
- Store maintenance
- Brand representation
- Fashion Awareness
- Building rapport
- Attention to Detail
- Goal-Driven
- Relationship Building
- Strong Communication and Interpersonal Skills
- Building Customer Loyalty
- Product and Service Sales
- Positive Customer Engagement
Timeline
Jewelry Sales Associate
McCarver and Moser
06.2024 - Current
Client Relations Specialist
Jaguar Land Rover of Sarasota
05.2023 - 06.2024
Family Service Counselor
Robert Toale & Sons
07.2020 - 11.2022
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