Amanda Lee
Parma,Ohio
Summary
Dedicated healthcare student completing coursework at Cuyahoga Community College, preparing to transfer to Baldwin Wallace University for a Physician Assistant program. Background includes nursing-home care through STNA clinical training and over 2 years of volunteering. Demonstrates strong organizational skills and effective communication, enhancing patient support and service delivery.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Receptionist / Customer Service
Nail Salon
- Current
- Delivered friendly, professional customer service to foster positive client relationships
- Greeted clients, answered questions, and facilitated scheduling to enhance client experience
- Communicated effectively with clients and staff in busy environment to ensure smooth operations
- Memorized client names for personalized interactions, preferences, and previous services
- Maintain organization while managing multiple responsibilities
Server
Mexican Restaurant
01.2021 - 01.2024
- Managed several customer orders simultaneously and responsibilities to ensure timely service
- Provided customer service in a fast-paced environment
- Addressed and resolved customer concerns to enhance satisfaction
- Trained new servers on procedures to maintain service quality
STNA Clinical Experience
Mount Alverna Village
Parma, USA
- Monitored and recorded vital signs, enabling timely interventions for resident health., activities of daily living, mobility, transfers, and feeding assistance
- Collaborated with healthcare staff to observe and report changes in resident conditions, facilitating prompt care adjustments.
- Communicated respectfully with residents while maintaining privacy, dignity, and comfort
- Executed infection control protocols, ensuring a safe environment through adherence to hand hygiene and proper PPE use., hand hygiene, and proper PPE use
Nursing Home Volunteer
- Delivered companionship and emotional support to enhance residents' well-being
- Cultivated strong relationships through empathetic communication and attentive listening
- Engaged in activities and contributed to a nurturing environment for residents
- Learned residents' names and daily routines to enhance interactions
Education
Baldwin Wallace University
07-2027
Cuyahoga Community College
Parma, Ohio05-2027
High School Diploma -
Parma Senior High School
Parma, Ohio01-2021
Skills
- Appointment scheduling
- Client assistance
- Client support
- Service coordination
- Communication
- Organization
- Customer relations
- Multitasking
- Dependable
- Teamwork
- Compassion
- Quick learner
- Safety protocols
- Health compliance
- Data privacy
Certification
- STNA Training - Medical Vocational Program, 2019-2021
- Stop the Bleed Certification
- Previous STNA certification, not currently active
Languages
- Vietnamese, Native/Bilingual
- Spanish, Limited
Timeline
Server
Mexican Restaurant
01.2021 - 01.2024
Nursing Home Volunteer
STNA Clinical Experience
Mount Alverna Village
Receptionist / Customer Service
Nail Salon
- Current
Baldwin Wallace University
Cuyahoga Community College
High School Diploma -
Parma Senior High School