Shannon Dizdarevic
Chattanooga,TN
Summary
Seeking a position to utilize my skills acquired from 28 years of Customer Service experience.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
29
29
years of professional experience
Work History
Front Desk Receptionist/Billing/Customer Service/Security and Safety Technician
BlueCross BlueShield of TN
Chattanooga, TN
02.2017 - Current
- Processing and verifying insurance payments
- Providing assistance to customers by contacting appropriate department
- Experience with Agent Workspace
- Filing confidential information
- Knowledge of medical terminology
- Finance and Billing experience
- Answering phone inquiries and directing calls
- Oral and written communication skills
- Greeting BCBST Board Members upon their arrival
- Managing Visitor Lobby Issues
- Creating and printing employee ID badges
- Adding and deleting access roles for employees and contractors
- Activating and deactivating badges
- Resolving problems and administrative functions
- Preparing and sorting interoffice mail
- Experience in healthcare industry
- Banking experience
- Meeting Organization
- Billing Inquiries
- Scheduling and Improving workflows
- Meeting workload expectations
Security and Customer Service (Walden Security and Allied Barton Security)
BlueCross BlueShield of TN
Chattanooga, TN
09.2013 - 02.2017
- Assist BCBST employees and contractors with access/security issues
- Greet and welcome visitors, employees, new-hires
- Document all Visitor and Employee badge requests
- Maintain daily activity report
- Respond to and report any injuries or suspicious activities
Customer Service
Country Place Restaurant
Chattanooga, TN
05.1997 - 04.2013
- Receive and place phone orders
- Organize, prepare and serve orders in a timely manner
- Responsible for cleaning, stocking and maintaining restaurant equipment
- Received and delivered supplies, equipment and orders via company owned vehicle
Customer Service
Royal Treatment Day Spa & Salon
Chattanooga, TN
04.2009 - 05.2010
- Provide customized skin treatments and analysis for customers
- Cleaning, stocking, sterilization and maintenance of equipment
Customer Service
First Tennessee Bank
Chattanooga, TN
06.2005 - 07.2006
- Processed deposits
- Assist customers with multitude of account options
- Responded to phone inquiries from members and potential members
- Sorted and prioritized incoming and outgoing mail
Education
Nursing Assistant Course
Academy of Allied Health Careers
Chattanooga, TN01-2010
Esthetics Program
Miller Motte Technical College
Chattanooga, TN01-2008
General Education, Dental Assisting, Pharmacy and Medical courses
Chattanooga State TCC
Chattanooga, TN01-2004
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Red Bank High School
Chattanooga, TN01-1998
Skills
- MicroSoft Products: (Word, Excel, Outlook, Access, and Powerpoint)
- Internet Explorer
- Agent Workspace
- Genesys Cloud
- Virdi Biometric Enrollment System
- Imaging Various Badge Templates for printing in Avigilon Access Control system
- Clearly Documenting Data in appropriate systems
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Oral and writing communication
- Office organization
- File organization
- Hospitality services
- Front office management
- Filing
- Work prioritization
- Sensitive information handling
- Administrative support
- Initiative-taking
- Complex Problem-solving
- Issue handling
- Office administration
- Document management
Timeline
Front Desk Receptionist/Billing/Customer Service/Security and Safety Technician
BlueCross BlueShield of TN
02.2017 - Current
Security and Customer Service (Walden Security and Allied Barton Security)
BlueCross BlueShield of TN
09.2013 - 02.2017
Customer Service
Royal Treatment Day Spa & Salon
04.2009 - 05.2010
Customer Service
First Tennessee Bank
06.2005 - 07.2006
Customer Service
Country Place Restaurant
05.1997 - 04.2013
Esthetics Program
Miller Motte Technical College
General Education, Dental Assisting, Pharmacy and Medical courses
Chattanooga State TCC
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Red Bank High School
Nursing Assistant Course
Academy of Allied Health Careers