AMANDA LEGG
Parma,OH
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
QA Software Analyst
INTRALOT
08.2017 - 12.2024
- Manage Jira and Confluence
- Experienced in regression, FAT and UAT testing
- Supported project managers in establishing realistic timelines by providing accurate estimates for QA tasks and deliverables
- Collaborated with development teams to address defects promptly and improve overall product performance
- Developed reusable test scripts for efficient execution of repetitive test cases across multiple platforms and environments
- Backend database in SQL
- Mentored junior analysts, sharing best practices in software testing methodologies and techniques
- Balanced multiple projects by completing and updating documentation, managing scope and adjusting schedules
- Collaborated with cross-functional teams to develop high-quality software products within tight deadlines
- Played a key role in successful project completions through diligent work prioritization and time management skills under tight deadlines
- Communicated and explained business requirements to team members to understand and implement functional demands.
IT Help Desk
GLT PRODUCTS
06.2016 - 03.2017
- Troubleshooting hardware and software issues for seven companies
- Implemented companywide upgrade from Windows 7 to Windows 10
- Programming and installing ACTi security cameras
- Installed, modified, and repaired software and hardware to resolve technical issues
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues
- Explained technical information in clear terms to promote better understanding for non-technical users
System Support Technician
ITT TECHNICAL INSTITUTE
04.2015 - 03.2016
- Reimaging computers on an as needed basis with Microsoft SCCM
- Multiple teamwork-oriented projects: Business Proposal and IT display
- Experience in WAN and LAN cabling
- Tasks requiring Microsoft Windows OS and Server
Field Support Representative
COMDOC INC
03.2012 - 11.2013
- Trained clients on the features and usage of Xerox multifunction office products
- Conducted assessments of client's current productivity needs and goals
- Created and maintained multiple informational Excel spreadsheets
- Coordinated deliveries, installations, service, and training schedules
- Acted as a liaison between client and billing department regarding invoice inquiries and issues
Education
Master of Science - Information Technology & Management
WESTERN GOVERNORS UNIVERSITY
Salt Lake City, UT12-2026
Bachelors of Science - Information Technology Management
WESTERN GOVERNORS UNIVERSITY
SALT LAKE CITY, UT06-2026
Associate of Applied Science - Associate Degree
ITT TECHNICAL INSTITUTE
Strongsville, OH05.2016
Skills
- Information Technology Management
- Data Analysis
- Critical and Analytical thinking
- Software Development Life Cycle (SDLC)
- Program testing software
- Bug tracking
- Testing plans
- Technical Analysis
- Information gathering
- Agile and Scrum
- Workflow Analysis
- Product Management
- Business analysis
Certification
- Certified ScrumMaster (CSM) - Scrum Alliance.
- IT Infrastructure Library Expert Level(ITIL Expert)- AXELOS Global Best Practice.
Timeline
QA Software Analyst
INTRALOT
08.2017 - 12.2024
IT Help Desk
GLT PRODUCTS
06.2016 - 03.2017
System Support Technician
ITT TECHNICAL INSTITUTE
04.2015 - 03.2016
Field Support Representative
COMDOC INC
03.2012 - 11.2013
Master of Science - Information Technology & Management
WESTERN GOVERNORS UNIVERSITY
Bachelors of Science - Information Technology Management
WESTERN GOVERNORS UNIVERSITY
Associate of Applied Science - Associate Degree
ITT TECHNICAL INSTITUTE
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