Natalie Lopez
Johns Creek,GA
Summary
Seasoned EHR Senior Analyst with a proven track record at Ardent Health Services, adept in Health Information Technology and IT support. Excelled in Epic implementation across 31 hospitals, enhancing workflow and data reporting. Demonstrates strong analytical skills and effective communication, ensuring seamless upgrades and interface integrations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Information Technology, EHR Senior Analyst
Ardent Health Services
Nashville, TN
09.2017 - Current
- Participated in Epic implementation for 24 Ardent owned hospitals.
- Responsible for build and implementation of Epic Orders and HOD in our 31 hospitals that are nationwide.
- Troubleshoots Epic Infectious Control and Laboratory modules Bugsy and Beaker.
- Interface design, build, testing, and maintenance, including working error queues, HL7
- Support of the Inpatient Procedural Orders application, workflows, patient lists, preference lists, etc.
- HOD build and support, RT and Sleep departments including interfacing orders/results.
- Participate in quarterly upgrade preparation, build, and testing.
- Participate in upgrade build and testing for Blood Bank and Dietary 3rd party system.
- Draft documents that outline processes, procedures, and best practices.
- Generated standard and custom reports to assist with reporting for various end user groups.
- Communicate project status and milestones with customers, third-party system engineers, and project managers during implementations and upgrades of interfaces.
- Analyze and document user requirements to develop Epic application workflow designs.
Information Technology, Epic Analyst
Presbyterian Hospital
Albuquerque, NM
01.2014 - 09.2017
- Implemented Epic Infectious Control Module.
- Provided technical assistance to end-users in resolving issues related to the use of Epic applications.
- Created security templates for the end users.
- Troubleshot and resolved issues for end users within Epic Patient Care Module.
- Maintained the current build that existed in Epic and monitor the functionality.
- Performed testing and modifications for application updates and upgrades.
- Maintained contact with analysts from TriCore reference laboratories, for building and testing purposes.
- Created, tested, maintained all Lab orders for enterprise.
- Corrected errors found in the error queues, HL7 messages.
- Maintained library of reports, templates or other reusable knowledge assets.
- Drafted documents that outlined processes, procedures, and best practices.
- Generated standard or custom reports to assist with reporting Infection Control data.
- Communicated status and milestones with Project Managers, customers, and third-party system engineers.
- Analyzed and documented user requirements to develop Epic application workflow designs.
- Expanded or modified system to serve new purposes or improve workflow.
Patient Care Technician Mother Baby Care, and Neonatal Intensive Care Unit
Presbyterian Rust Medical Center
Rio Rancho, NM
06.2012 - 01.2014
- Assisted newly delivered mothers with ambulation, and personal care.
- Assisted nursing staff with care of newborns.
- Assisted NICU staff with the care of the critically ill newborns.
- Collected specimens for testing purposes according to established protocols.
- Instructed new employees on proper techniques of performing daily tasks.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Restocked unit frequently with necessary medical supplies.
- Recorded patient conditions and vital signs before and after medical operations.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Front desk duties, check in patients, ensure patient information is correct, in Epic.
Clerk Clinical Specialist Operating Room
University of New Mexico Hospital
Albuquerque, NM
09.2008 - 06.2012
- Schedule surgeries for the same day and next day, ordering special equipment for surgeries.
- Order laboratory tests, billed OR supplies, Cerner.
- Assist the Charge Nurse and Head Anesthesiologist with running the operating room schedules.
- Assisted with the transition of paper charting to the electronic medical record, Cerner.
- Entered data into computer systems accurately and efficiently.
- Communicated with customers, employees and vendors to answer questions.
Education
Master of Program and Project Management -
Brandeis University
12.2025
Master of Business Administration -
Liberty University
12.2017
Bachelor of Science - Health Administration, Health Information Systems
University of Phoenix
05.2015
Skills
- Health information technology
- Information technology management
- Information technology support
- Process Improvement
Certification
- Certified in EpicCare Inpatient Procedure Orders, 02/15
- Certified in Epic Infection Control, 04/15
- Certified in Epic Hospital Outpatient Departments, 01/21
Timeline
Information Technology, EHR Senior Analyst
Ardent Health Services
09.2017 - Current
Information Technology, Epic Analyst
Presbyterian Hospital
01.2014 - 09.2017
Patient Care Technician Mother Baby Care, and Neonatal Intensive Care Unit
Presbyterian Rust Medical Center
06.2012 - 01.2014
Clerk Clinical Specialist Operating Room
University of New Mexico Hospital
09.2008 - 06.2012
Master of Program and Project Management -
Brandeis University
Master of Business Administration -
Liberty University
Bachelor of Science - Health Administration, Health Information Systems
University of Phoenix
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