Amanda Lemons
Houston
Summary
Results-oriented professional with over 15 years of experience in customer relationship management and staff development. Known for resolving complex customer issues and improving service efficiency, ready to leverage expertise in operational management to drive organizational success.
Overview
25
25
years of professional experience
Work History
Pro Service Manager
Floor & Decor
Webster
03.2011 - Current
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff to enhance team performance and service quality.
- Collaborated with sales teams to optimize customer engagement strategies and promotions.
- Resolved customer inquiries and complaints effectively, maintaining positive relationships.
- Conducted regular staff meetings to communicate updates and align on goals.
- Addressed customer complaints promptly to maintain satisfaction. in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Office Administrative Assistant
Jack's Carpet
Houston
03.2001 - 04.2007
- Managed daily office operations and maintained organized filing systems.
- Assisted customers with inquiries and provided product information.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed project timelines and contractor schedules for various client engagements.
Education
Cosmetology - Cosmetology
Audie &Joyce Hair of School Design
San Antonio, TX04-1989
High School Diploma -
Lanier High School
San Antonio, TX05-1987
Skills
- Service delivery
- Operational management
- Customer service
- Client relationship management
- Customer engagement strategies
- Complaint resolution
- Staff training
- Documentation and reporting
- Proficient in [software]
- MS office
- Problem solving
- Detail orientation
- Team collaboration
- Change management
- Clear communication
- Trustworthy and honest
- Problem-solving
Languages
Spanish
Professional
Timeline
Pro Service Manager
Floor & Decor
03.2011 - Current
Office Administrative Assistant
Jack's Carpet
03.2001 - 04.2007
Cosmetology - Cosmetology
Audie &Joyce Hair of School Design
High School Diploma -
Lanier High School