Amanda Lewis
Baton Rouge,LA
Summary
Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ESS Paraprofessional
East Baton Rouge Parish School System
Baton Rouge, LA
08.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Front Desk Associate
YMCA of the capital area
BATON ROUGE, LA
02.2021 - 10.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Verified and collected client payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Received incoming calls and coordinated with staff to fulfill customer requests.
ESS Paraprofessional
Central Community School System
Central, LA
08.2022 - 05.2023
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Education
Some College (No Degree) -
Aspire Medical Institution
High School Diploma -
Plaquemine High School
05.2009
Skills
- Cash Transactions
- Hospitality Services
- Teamwork and Collaboration
- Verbal and Written Communication
- Decision Making
- Problem-Solving
- Invoicing and Billing
- Reservations Management
- Account Balancing
- Phone and Email Etiquette
- Payment Collection
- Customer Service
- Problem Solving
- Computer Skills
- Account Review
- Basic Food Service
- Check In and Check Out Procedures
- Multi-Line Phone Systems
Certification
- Certifications in CPR and AED
- Phlebotomy Training
Timeline
ESS Paraprofessional
East Baton Rouge Parish School System
08.2023 - Current
ESS Paraprofessional
Central Community School System
08.2022 - 05.2023
Front Desk Associate
YMCA of the capital area
02.2021 - 10.2023
Some College (No Degree) -
Aspire Medical Institution
High School Diploma -
Plaquemine High School