Amanda L Franklin
Rhinelander
Summary
To obtain a full-time job with future advancement opportunities.
Overview
14
14
years of professional experience
Work History
Front End Associate
Menards
Rhinelander
04.2025 - 06.2026
- Guided customers in product selection and store navigation to enhance shopping experience.
- Ensured clean and organized sales floor to facilitate customer engagement and satisfaction.
- Processed transactions accurately at the cash register and handled cash responsibly.
- Addressed customer inquiries and resolved issues at service desk to improve overall service quality.
- Process and put away returns
- Guard shack
- Garden center security
Online Personal Shopper
Walmart
Rhinelander
08.2024 - 03.2025
- Assisted customers in selecting products based on preferences and needs.
- Processed online orders accurately and efficiently through the Walmart system.
- Communicated with customers to provide updates on order status and delivery.
Substitute Teacher
Anchorage school district
Anchorage
01.2022 - 06.2024
- Delivered engaging physical education lessons to elementary students, promoting fitness and teamwork
- Provided instructional support in place of absent teachers to ensure learning continued
- Provided specialized instruction to students with disabilities
Service Writer
Youngs Gear
Anchorage
05.2017 - 05.2018
- Facilitated parts sales by guiding customers in selecting suitable items, enhancing purchase satisfaction., Compiled service write-ups for effective communication with technicians., delivery driver, customer service, Executed cleaning duties to uphold company standards of cleanliness.
- Assisted customers with service inquiries and provided tailored repair recommendations to address specific needs.
- Coordinated scheduling of service appointments for optimal workflow.
- Coordinated service appointment scheduling to optimize workflow and minimize customer wait times.
Parts Sales Manager
Autozone
Anchorage
10.2015 - 05.2017
- Provided customer service by addressing inquiries and resolving issues.
- Managed inventory levels, ensuring timely product availability for customers.
- Trained and mentored staff on product knowledge and effective sales techniques, enhancing team capabilities.
- Developed promotional strategies that increased parts sales and boosted customer engagement.
Barista/Coffeehouse
South Restaurant & Coffeehouse
Anchorage
06.2016 - 10.2016
- Barista, bartender, server, cook, Cleaned surfaces and equipment to ensure hygiene standards. to maintain a tidy environment..
- Operated espresso machines and brewing equipment efficiently and safely.
- Ensured cleanliness and organization of coffee station and seating areas to enhance customer experience.
- Operated espresso machines and brewing equipment to deliver high-quality beverages consistently.
Driver/Parts Runner
High Performance Auto Supply
Anchorage
02.2014 - 10.2015
- Picked up and delivered auto parts and accessories throughout Anchorage, ensuring timely availability for customer needs.
- Picking up and dropping off Auto parts and accessories throughout Anchorage
- Assisted customers with loading and unloading parts for their vehicles.
- Assisted customers with loading and unloading parts, enhancing service experience and supporting efficient operations.
Customer Service Rep
Cash America
Anchorage
01.2012 - 05.2012
- Conducted pawn transactions with customers, merchandise sales and loans, jewelry product knowledge, gold/metal and diamond testing, paperwork, cash drawer counting, conducted inventory checks and general customer service
- Assisted customers with inquiries and provided detailed product information to enhance their shopping experience.
- Processed transactions accurately and efficiently at the cash register.
- Processed transactions at cash register with accuracy and efficiency, ensuring smooth customer checkout.
Education
High School Equivalency Diploma -
Service High School
AKSkills
- A motivated, fast learner, friendly people person
Timeline
Front End Associate
Menards
04.2025 - 06.2026
Online Personal Shopper
Walmart
08.2024 - 03.2025
Substitute Teacher
Anchorage school district
01.2022 - 06.2024
Service Writer
Youngs Gear
05.2017 - 05.2018
Barista/Coffeehouse
South Restaurant & Coffeehouse
06.2016 - 10.2016
Parts Sales Manager
Autozone
10.2015 - 05.2017
Driver/Parts Runner
High Performance Auto Supply
02.2014 - 10.2015
Customer Service Rep
Cash America
01.2012 - 05.2012
High School Equivalency Diploma -
Service High School