Benjamin Ford
Student
Glen Allen,VA
Summary
Reliable team member with strong communication skills and ability to adjust work for various environments. A great team player and not afraid to step up to a leadership position .afraid. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines. Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Front End Customer Service Associate
Publix
01.2024 - Current
- Engaging in conversations and greetings with customers.
- Cross-trained and backed up other customer service members.
- Received customer service award within the first month
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Store, bathroom, and lot custodial,
- Created and maintained a pleasant and calming environment to deliver excellent experience for members and guests.
- Developed strong relationships with customers through active listening, empathy, and understanding of their needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Social Media Designer
Dr Kat Ford, LLC
02.2022 - Current
- Designed and implemented social media strategies to align with business goals.
- Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
- Increased customer engagement through social media.
- 65% increase in followers through Twitter, Facebook and Instagram
- Communicated with followers to promptly respond to queries and monitor reviews.
- Conducted thorough user research, leading to data-driven design decisions that met user needs effectively
- Enhanced user experience by creating intuitive interfaces and visually appealing designs
- Developed innovative design concepts for improved brand recognition and customer engagement
Kennel Assistant
Glen Allen Dobermans
04.2020 - Current
- Monitored and maintained food and water according to dietary health guidelines.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues, maintained 100% healthy animals
- Supported animal wellbeing by managing regular exercise.
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health
- Assisted in the adoption process, helping to place animals in suitable homes
Library Intern
Henrico County Public Library
07.2023 - 08.2023
- Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations.
- Improved library operations by hiring volunteers, leading children's programs, and motivating strong performance.
- Kept catalog orderly and updated with latest material additions and removals.
- Oversaw media, catalog, and instructional areas.
- Taught children about library practices via individual and group instruction.
- Trained new interns in library policies and procedures, fostering a supportive work environment for all team members
- Implemented social media marketing strategies to increase awareness of library services and events
- Created visually appealing displays showcasing featured books or highlighting specific genres/themes within the collection
- Conducted inventory of library holdings, updating the catalog system for greater accuracy
- Greeted patrons warmly and offered to assist with issues or needs
Education
Nursing
Advanced Career Education Center At Hermitage
Glen Allen, VA 09.2022 - Current
Skills
Social media management experience
Self-Motivated
Works well under pressure
Costumer Service Oriented
Attention to detail
Great Learner and adaptable
Welcoming and helpful
Enjoys interacting with people
Loves busy environment
Excells in Teamwork and Colab
People-Person
Extracurricular Activities
- Member of Jack and Jill of America,
- Currently hold a position as Vice President of the Richmond chapter
- Held Regional Position as a Social Media Developer
- Member of the Young Achievers program Sponsored by Alpha Phi Alpha Fraternity and The Links, Inc.
- Participated in the Med RVA Medical student medical preparatory program
- Member of Hermitage Cross Country Team
- Member of Hermitage Equity Ambassador
- Member of the Hermitage Debate Team
- Member of Hermitage Science Club
- Member of Hermitage Book Club
Timeline
Front End Customer Service Associate
Publix
01.2024 - Current
Library Intern
Henrico County Public Library
07.2023 - 08.2023
Nursing
Advanced Career Education Center At Hermitage
09.2022 - Current
Social Media Designer
Dr Kat Ford, LLC
02.2022 - Current
Kennel Assistant
Glen Allen Dobermans
04.2020 - Current