Amanda Little
Greenville,PA
Summary
Multiple years experience in leading a team to meet business objectives and time lines. Leadership style is supportive while coaching and teaching problem solving skills. Collaborator with other departments to improve internal and external processes.
Overview
12
12
years of professional experience
Work History
Wireline Orders Supervisor
One Source Communications
Greenville, NC
05.2021 - Current
- Lead a team of 6-8 people in delivering customer service and completing MACD orders
- Provide training and documentation
- Responsible for monthly KPI meetings and documentation
- ADP performance reviews
- Time Card and PTO review
- Relationship building with other departments to improve process
- Provide leadership and coaching opportunities
- Responsible for teams overall performance and order volume
- Responsible for external and internal escalations
- Works with Implementation Supervisor on order volume and management of projects
Wireline Orders Team Lead
One Source Communications
Greenville, NC
07.2019 - 05.2021
- Assigned orders to PODs
- Tracked order progress and any issues with carriers
- Managed time on task with employees to insure orders were being placed in a timely manner.
- Responsible for daily reports( past due orders, pending disconnects)
- Coached and helped with problem solving
- Worked directly clients and carriers to complete jobs and insure all services are working correctly.
Wireline Orders Specialist I
One Source Communications
Greenville, NC
03.2017 - 07.2019
- Assist with installs of new orders for clients
- Worked with field techs to insure phone and internet are installed and or converted correctly
- Responsible for meeting client deadlines for new service or moving locations
- Responsible for communication between client and carrier to insure scope of work is being completed
- Answer calls related to customer services issues
Customer Service Representative
Convergys
Greenville, NC
05.2014 - 03.2017
- Answer calls related to customer services issues
- •Provide accurate information about company policy and customer contracts
- Complete work orders • Work with other team members to resolve customer issues
- Time management and meeting deadlines with time sensitive dates
- Experience with customer mediation
- Train and coach team members on new policies and customer service skills
Education
Associate - Arts
Pitt Community College
Winterville, NCCertification in Phlebotomy - undefined
Pitt Community College
Winterville, NCCertification in Pharmacy Technician - undefined
Pitt Community College
Winterville, NCSkills
- Analytical and Critical Thinking
- Excellent Communication
- Multitasking Abilities
- Proficient in Microsoft Office and Excel
- Collaboration
- Time Management
- Leadership
Timeline
Wireline Orders Supervisor
One Source Communications
05.2021 - Current
Wireline Orders Team Lead
One Source Communications
07.2019 - 05.2021
Wireline Orders Specialist I
One Source Communications
03.2017 - 07.2019
Customer Service Representative
Convergys
05.2014 - 03.2017
Certification in Phlebotomy - undefined
Pitt Community College
Certification in Pharmacy Technician - undefined
Pitt Community College
Associate - Arts
Pitt Community College