Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Amanda Lopez
Sun City Center,FL
Work Preference
Summary
Operations professional with 8+ years of experience coordinating business operations, strengthening client relationships, and supporting efficient workflows across remote and in-office environments. Known for strong communication, problem-solving, and keeping day-to- day operations organized in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Office Operations Manager
Jays Automotive Clinic
01.2023 - Current
- Coordinate daily operations by scheduling appointments, supporting three technicians, and keeping repair workflows organized and on schedule.
- Deliver exceptional customer service by providing repair updates, resolving concerns, and building lasting customer relationships.
- Manage office operations using Mitchell 1 and Excel, including parts ordering, vendor coordination, payment processing, and administrative support.
- Partner with technicians and vendors to keep operations running smoothly while maintaining an organized, customer-focused service experience.
Inflight Crewmember
Jetblue Airways
01.2022 - 05.2025
- Delivered exceptional customer service while ensuring passenger safety and compliance with all FAA regulations in a fast-paced environment.
- Served as the F1 Flight Leader, overseeing cabin operations, coordinating the flight crew and communicating directly with the Captain to ensure safe and efficient flights
- Led crew coordination during inflight emergencies and maintained readiness to direct FAA-required emergency and evacuation procedures when necessary
Customer Service Administrator
MicroGenDx
03.2020 - 07.2021
- Managed provider relationships by maintaining portal accuracy and resolving service inquires with professionalism and attention to detail.
- Partnered with the billing teams to verify patient demographics, insurance information, and ICD-10 documentation, supporting accurate and timely claim processing.
- Fostering positive client experiences through responsive communication, problem resolution and strict adherence to HIPPA privacy standards.
Leave of Absence Specialist
ReedGroup LLC
04.2018 - 01.2020
- Guided client employees through leave of Absence programs, including Short-Term Disability, Workers Compensation, and Personal Leave, while providing knowledgeable case support in a remote work environment when necessary.
- Built trust through compassionate communication, resolving questions and keeping employees informed throughout the claims process
- Safeguard confidential employee information by maintaining HIPPA compliance and adhering to privacy and regulatory standards.
Education
High School Diploma -
City-As-School
New York, NY12.2012
Florida Licensed Full Specialist - Esthetician
Aveda Institute
Brandon, FL11.2024
Google Data Analytics Professional Certificate - Data Analytics
Google (via Coursera)
Online10.2026
Google Buisness Intelligence Certificate - Buisness Intelligence
Google (via Coursera)
Online10.2026
Skills
- Business Operations
- Office Management
- Customer Relationship management (CRM)
- Workflow Coordination
- Client relations
- Conflict resolution
- Time Management
- Team Collaboration
- Microsoft Excel
- Communication
- Team Leadership
- Cross-functional Collaboration
Timeline
Office Operations Manager
Jays Automotive Clinic
01.2023 - Current
Inflight Crewmember
Jetblue Airways
01.2022 - 05.2025
Customer Service Administrator
MicroGenDx
03.2020 - 07.2021
Leave of Absence Specialist
ReedGroup LLC
04.2018 - 01.2020
High School Diploma -
City-As-School
Florida Licensed Full Specialist - Esthetician
Aveda Institute
Google Data Analytics Professional Certificate - Data Analytics
Google (via Coursera)
Google Buisness Intelligence Certificate - Buisness Intelligence
Google (via Coursera)