Amanda Loveall
Calabasas,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Recovery Specialist
Citi
02.2023 - Current
- Contacted customers to negotiate payment arrangements, effectively resolving outstanding balances.
- Reviewed delinquent accounts and initiated targeted recovery actions in accordance with policy requirements.
- Utilized strong negotiation skills to persuade debtors toward mutually beneficial payment plans or settlements, avoiding costly litigation when possible.
- Documented account activity and recovery outcomes in case systems, ensuring accurate tracking of promises to pay.
- Contacted customers to negotiate payment arrangements and resolve outstanding balances.
- Evaluated customer financial situations, offering tailored solutions that benefited both parties involved.
- Enhanced debt recovery rates by implementing effective collection strategies and techniques.
- Prioritized recovery queues to maintain timely follow-up and accurate case management.
- Coordinated with internal teams to resolve disputes, exceptions, and account discrepancies.
- Documented account activity, promises to pay, and recovery outcomes in case systems.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Applied regulatory and compliance guidelines during customer outreach and recovery processing.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Achieved consistent monthly goals by prioritizing tasks according to urgency and impact on overall business objectives.
- Optimized workflow processes for increased efficiency, enabling the team to handle more cases effectively.
Insurance Agent
Everise
04.2022 - 10.2022
- Explained benefits, premiums, and policy options using clear, customer-focused communication
- Assisted customers with policy questions and enrollment support, ensuring clarity in coverage details.
- Processed inbound calls while maintaining accuracy and compliance with insurance guidelines
- Updated account records and documentation in CRM systems with detailed notes
- Verified customer information and completed policy transactions according to procedures
- Developed strong client relationships through consistent communication and personalized customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients, enhancing their coverage options and contributing to sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Agency Producer
Farmers
05.2021 - 04.2022
- Secured new business opportunities by presenting compelling pitches that demonstrated the agency's capabilities and expertise.
- Developed new business opportunities through targeted prospecting, referrals, and community outreach efforts that expanded client base.
- Advised clients on auto, home, life, and commercial coverage options.
- Prepared accurate quotes, proposals, and policy recommendations using agency systems.
- Managed renewal reviews, identifying coverage gaps and retention opportunities to enhance client satisfaction and loyalty.
- Coordinated applications, underwriting follow-up, and policy issuance with carrier partners.
- Maintained client records, compliance documentation, and CRM updates for sales pipeline accuracy.
- Enhanced client retention rates by delivering exceptional customer service and promptly addressing concerns, fostering long-term relationships.
Education
High School Diploma -
Kearney High School
Kearney, MO01-2007
Skills
- Call center experience
- Customer service
- Settlement negotiation
- Repair skills
- Debt negotiation
- Critical thinking
- Conflict resolution
Certification
- Property and Casualty License -
- Life and Health License
Timeline
Recovery Specialist
Citi
02.2023 - Current
Insurance Agent
Everise
04.2022 - 10.2022
Agency Producer
Farmers
05.2021 - 04.2022
High School Diploma -
Kearney High School