Amanda Lovell
San Diego,CA
Summary
A dynamic professional with almost four years of experience in management roles, dedicated to optimizing program operations through meticulous quality assurance practices. Holds a master’s degree in data science, showcasing advanced proficiency in Microsoft Office 365 and diverse software applications crucial for data collection, analysis, and reporting. Experienced in crafting and delivering comprehensive QA reports, conducting training sessions, overseeing team management, and conducting performance evaluations. Demonstrates adeptness in navigating fast-paced environments, thriving both as an independent contributor and as a collaborative team leader. Proficient in providing interpretation services in English and Spanish to facilitate effective communication among stakeholders.
Overview
4
4
years of professional experience
Work History
Data Specialist
Public consulting group
01.2023 - Current
- Spearheaded multiple process improvement initiatives aimed at reducing manual workloads while preserving high levels of accuracy.
- Enhanced data accuracy by implementing efficient data validation processes and automating manual tasks.
- Streamlined data management for improved decision-making, through effective organization and storage of complex datasets.
- Optimized database performance with regular maintenance, backups, and updates to ensure smooth operations.
- Developed custom data analysis tools, empowering team members to make informed decisions based on accurate insights.
- Collaborated with cross-functional teams to define key performance indicators and establish a shared understanding of business objectives.
- Reduced errors in data entry by creating user-friendly templates and providing thorough training for staff members.
Training unit lead
Public consulting group
02.2021 - 01.2023
- Enhanced trainees productivity by assisting with project coordination and providing ongoing support.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Successfully managed the onboarding process for new staff members, facilitating a seamless transition into their roles within the organization.
- Supervised trainees to ensure strict adherence to training materials, policies, documentation standards, and reporting procedures.
- Conducted regular quality assurance checks, offering constructive feedback as necessary to maintain high standards of performance.
- Maintained transparent and open communication with supervisors, delivering timely updates on staff progress during scheduled meetings.
Employment Training Advisor
KRA Corporation
03.2020 - 02.2021
- Facilitate intake processes for an average of 2-3 clients monthly, gaining insight into the organization's programs and services
- Conducted comprehensive assessments to determine individual strengths, weaknesses, and areas for improvement.
- Offer administrative assistance to the WTW Program, managing data entry and maintaining up-to-date case records for more than 150 participants each month
- Skillfully prepare and organize source documents, deciphering and inputting data accurately
- Demonstrate efficiency and precision in generating monthly data reports tracking program progress towards established goals, ensuring timely completion.
Education
Master of Science - Data Science
National University
San Diego, CA01.2023
Bachelor of Arts - Criminology
California State University of San Marcos
San Marcos, CA01.2019
Skills
- Project Management
- Ethical Data Handling
- Adaptability
- Business Acumen
- Problem Solving
- Critical Thinking
- Analytical Skills
- Attention to Detail
- Relationship Building
- Problem-Solving
- Compiling Data
- Error Detection
Languages
Spanish
Native or Bilingual
Timeline
Data Specialist
Public consulting group
01.2023 - Current
Training unit lead
Public consulting group
02.2021 - 01.2023
Employment Training Advisor
KRA Corporation
03.2020 - 02.2021
Master of Science - Data Science
National University
Bachelor of Arts - Criminology
California State University of San Marcos
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