Amanda Lowry
Broken Bow,OK
Summary
- Market Coordinator at Walmart, adept in strategic planning and operations management, significantly driving business growth. Leveraged competitive analysis and exceptional customer service skills to enhance team workflows and increase employee satisfaction. Proven track record in fostering professional relationships and executing market events, achieving operational excellence.
-Dedicated HR professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Market Coordinator
Walmart
03.2024 - Current
- Planned and executed internal and external market events.
- Collaborated with cross-functional teams to establish successful execution of projects and goals
- Accomplished multiple tasks within established timeframes.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
People Lead
Walmart
03.2019 - 03.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Liaised between multiple business divisions to improve communications.
- Fostered positive work environment through comprehensive employee relations program.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Instructed senior leaders on appropriate employee corrective steps.
- Recruited top talent to maximize profitability.
Support Manager
Walmart
07.2009 - 03.2019
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Prepared employee schedules for maximum coverage during key hours.
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
Education
Bachelor of Science - Business Leadership
Bellevue University
Bellevue, NESkills
- Competitive Analysis
- Business Administration
- Customer Service
- Scheduling
- Event Planning
- Strategic Planning
- Workflow Coordination
- Operations Management
- Calendar Management
- Project Presentations
- Work Planning and Prioritization
- Planning and Coordinating
- MS Office Suite
Timeline
Market Coordinator
Walmart
03.2024 - Current
People Lead
Walmart
03.2019 - 03.2024
Support Manager
Walmart
07.2009 - 03.2019
Bachelor of Science - Business Leadership
Bellevue University