Amanda Lundrigan
Plumber Near Me LLC
Colonial Heights,VA
1
Certification
19
years of professional experience
Experienced with coordinating administrative functions to ensure smooth office operations. Utilizes organizational and communication skills to support executive teams and manage multiple priorities. Strong understanding of problem-solving and adaptability to new challenges.
Work History
Dispatcher/Administrative Coordinator
2 Years 2 Months- Answering all calls in a professional manner.
- Collected and verified customer information for accurate system entry.
- Handling all customer service issues/complaints professionally and efficiently.
- Gathering accurate customer information to enter into system.
- Supervised technicians during shifts, ensuring adherence to protocols and service standards.
- Strategically mapping out routes.
- Monitored payment amounts and types for accurate record-keeping.
- Maintained cleanliness and organization of office environment for efficiency.
- Keeping office space clean and organized.
- Resolved customer service issues and complaints with professionalism and efficiency.
- Operating multi-line phone system
- Ordering inventory, restocking supply cabinets, and tracking orders
Customer Service Representative
3 Months- Served in a temporary role to support team operations.
- Handled all customer service related issues promptly and efficiently.
- Resolved customer service issues promptly and efficiently, ensuring member satisfaction.
- Managed high inbound call volume while effectively navigating multiple systems to provide timely support.
- Performed accurate data entry with meticulous attention to detail, enhancing record accuracy.
Sales Advisor
1 Year 8 Months- Facilitated connections between potential customers and sales consultants through targeted outbound calls, enhancing customer engagement.
- Coordinated and scheduled appointments for consultations, improving customer access to sales services.
- Managed customer inquiries and resolved issues efficiently. customer service inquiries and issues effectively.
Front Desk Lead Receptionist
2 Years 1 Month- Managed a multi-line phone system, ensuring accurate appointment scheduling and patient check-ins.
- Corresponded with clients via various channels—phone, email, text, and hospital portal.
- Managed client communications across multiple channels—phone, email, text, and hospital portal—to ensure timely responses and enhance client satisfaction.
- Supported technicians with restraint, nail trims, bathing, and kennel duties to maintain high standards of care for boarded animals.
Customer Support Coordinator
4 Months- Provided phone-based customer support, facilitating transactions and scheduling appointments to enhance customer experience.
- Ensured cleanliness throughout establishment by regularly cleaning and organizing spaces
- Coordinated customer inquiries and resolved issues to enhance satisfaction and retention.
- Developed training materials for new staff, improving onboarding efficiency and knowledge transfer.
- Implemented feedback mechanisms to gather customer insights, driving service improvements.
Qualifier
4 Months- Guided clients through debt consolidation application process and conducted credit checks to ensure accurate submissions.
- Evaluated credit profiles to assess eligibility for debt consolidation services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Driver
1 Year 3 Months- Operated wheelchair-accessible transportation for disabled and senior communities, ensuring passenger safety and comfort.
- Managed logs of time, mileage, and passenger information.
- Upheld vehicle cleanliness and compliance with company standards.
Receptionist
1 Year 7 Months- Delivered exceptional customer service by managing check-ins, processing transactions, and coordinating appointment scheduling to enhance client experience.
- Supervised technicians and oversaw daily operations while maintaining accurate financial records to support effective workflow.
- Managed front desk operations, ensuring efficient appointment scheduling and customer service.
- Maintained organized filing system for client records and appointment histories.
- Assisted in inventory management, tracking supplies and reordering as necessary.
Front End Manager
4 Years 8 Months- Delivered customer service, managed food preparation, and maintained efficiency in fast-paced environment.
- Resolved customer complaints and ensured compliance with health department standards.
- Guided staff members in daily operations.
Cashier and Customer Service
1 Year 7 Months- Delivered exceptional customer service, processed cash transactions accurately, and ensured organized aisles for enhanced shopping experience.
- Processed customer transactions accurately and efficiently, ensuring smooth checkout experiences.
- Managed cash register operations, maintaining balanced drawers throughout shifts.
- Assisted customers with inquiries and product selections, enhancing overall shopping satisfaction.
Cashier
1 Year 10 Months- Delivered customer service, processed cash transactions, and organized aisles to enhance shopping experience.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product locating to enhance shopping experience.
- Maintained accurate cash drawer balances through diligent cash handling practices.
Education
High school or equivalent
Skills
Kitchen safety standards
Customer communication
Customer service
Administrative experience
Data Entry
Scheduling appointments
Multi-line phone systems
Logistics management
Medical office administration
Supervising experience
Staff supervision
Pet grooming services
Maintaining an organized workspace
Clean workspace maintenance
Route optimization
Budget tracking
Schedule management
Medical Scheduling
Client inquiry handling
Client services
Client relationship management
Sales
Route planning
Client onboarding
Delivery Driver Experience
Van Driver
Cash handling
Team supervision
Food Preparation
Client inquiry management
Kitchen health and safety standards
Animal care
Animal handling
Animal restraint
Pet Care
Pet grooming
Telephone communication
Customer relationship management
Kennel Experience
Equine experience
Farming
Training & development
Cash management
Interpersonal communication
Leadership
Hospitality management
Organized workspace
Workspace organization
Phone triage
Credit analysis
Customer follow-up
Safety compliance
Industry terminology
Picking & packing
Food service operations
Inventory replenishment
Cash register
Hand tools
Medical Office Experience
Medical Records
Medical terminology
HIPAA
Reception
Multitasking
Reception duties
Customer engagement
Food handling
Customer interaction
Medical Records
Certification
Non-CDL Class C, Driver's License, Passenger Endorsement
Additional Information
- Authorized to work in the US for any employer
- Critical Thinker
- Detail Oriented
- Professional Demeanor
- Organizational Planning
- Team leadership
- Extended experience with Microsoft word, Excel, and Powerpoint.
- Multi-task management
- Customer service and satisfaction
Timeline
Dispatcher/Administrative Coordinator
Plumber Near Me LLC
06.2024 - CurrentRead More
Customer Service Representative
Automated Health Systems
01.2024 - 04.2024Read More
Sales Advisor
SUN RUN SOLAR
04.2022 - 12.2023Read More
Front Desk Lead Receptionist
KC Animal Hospital
02.2021 - 03.2023Read More
Customer Support Coordinator
Floyds 99 Barbershop
02.2020 - 06.2020Read More
Qualifier
Lifebridge Servicing
09.2019 - 01.2020Read More
Driver
Ride Right Transportation
06.2018 - 09.2019Read More
Receptionist
Nails and Co.
10.2016 - 05.2018Read More
Front End Manager
Peter's Bella Pizza
02.2012 - 10.2016Read More
Cashier and Customer Service
Price Rite Supermarkets
05.2010 - 12.2011Read More
Cashier
Stop and Shop Supermarket
02.2008 - 12.2009Read More
Lynn Classical High School
High school or equivalent
Read More