Amanda Mackey
Lakeland,FL
Overview
10
10
years of professional experience
Work History
Customer Experience Specialist
Publix GreenWise Market
12.2019 - Current
- Managed the front-end store operations while utilizing telephone and email platforms to deliver outstanding customer service to both associates and visitors.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming Customers utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Responsible for balancing the cash registers and credit card machines. Over/short amounts were monitored
- Support the new hire process and onboarding of employee's by assisting in orientation sessions and providing feedback and support to new hires
Customer Service Cashier
Publix GreenWise Market
12.2018 - 12.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Produce Clerk
Publix
05.2017 - 12.2018
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Aprons Meal Clerk
Publix
04.2016 - 05.2017
- Responsible for gathering ingredients and preparing the workstation for cooking and food assembly. Demonstrating how to prepare the Apron's meal/dish of the day
- Responsible for keeping the prep station clean, stocked and maintained
- Processed and handled customer inquiries, answering questions and providing alternative ingredients
Customer Service Cashier
Publix
04.2014 - 04.2016
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
High School Diploma -
Plant City High School
Plant City, FL05.2008
Timeline
Customer Experience Specialist
Publix GreenWise Market
12.2019 - Current
Customer Service Cashier
Publix GreenWise Market
12.2018 - 12.2019
Produce Clerk
Publix
05.2017 - 12.2018
Aprons Meal Clerk
Publix
04.2016 - 05.2017
Customer Service Cashier
Publix
04.2014 - 04.2016
High School Diploma -
Plant City High School
Summary
Accomplished Customer Experience Agent with extensive experience providing quality services in challenging environments. Establishes relationships with customers, analyzes customer needs and resolves complaints. Possesses excellent communication and problem-solving skills. Responds quickly to the changing needs of the many different departments and situations to assist where needed.
Skills
- Customer Experience Improvement
- Team Management Experience
- Conflict Resolution Techniques
- Client Relationships
- Ability to Be Flexible
- Time Management
- Strong written and oral communication
- Organization and attention to detail