Amanda Marcantel
Iola,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Giver
Home instead
01.2018 - 06.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
Server
Texas Roadhouse
11.2016 - 12.2018
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Assistant manager
Community Cleaners
01.2014 - 03.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Wait Staff
Tomball Retirement Center
01.2013 - 01.2014
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Provided support and companionship to patients in need of assistance.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Phlebotomist - Phlebotomy
Elite Art Of Phlebotomy Training LLC
College Station, TX11.2022
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Sam Houston State University
2019
High School Diploma -
Alpha Academy
Magnolia, TX10.2015
Skills
- Active Listening
- Staff Collaboration
- Time Management
- Venipuncture and Capillary Puncture
- Creative Thinking
- Maintaining Confidentiality
- Hospitality Service Expertise
- Judgment and Decision-Making
Certification
- PT - Phlebotomy Technician
Timeline
Care Giver
Home instead
01.2018 - 06.2019
Server
Texas Roadhouse
11.2016 - 12.2018
Assistant manager
Community Cleaners
01.2014 - 03.2015
Wait Staff
Tomball Retirement Center
01.2013 - 01.2014
Phlebotomist - Phlebotomy
Elite Art Of Phlebotomy Training LLC
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Sam Houston State University
High School Diploma -
Alpha Academy
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