AMANDA MARIE SHAMMA
Orlando
Summary
Dynamic interpretation specialist with extensive experience at TransPerfect, excelling in oral and role interpretation. Proven ability to enhance client communication and resolve complex issues with empathy. Skilled in utilizing advanced interpretation tools, driving process improvements, and fostering client relationships to ensure high satisfaction and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Interpretation
TransPerfect
Remote
02.2019 - 04.2026
- Conducted comprehensive log interpretation using various software tools.
- Attended depositions, trials, and client meetings to provide accurate interpretation services.
- Provided with consecutive Interpretation OPI & VRI
Interpretation
Language Bridge Solution
Remote
02.2022 - 02.2026
- Participated in meetings discussing research progress, results interpretation, or process improvement
- Provider With consecutive interpretation OPI & VRI
- Consecutive interpretation
Technical Support Agent
Connexus
Remote
06.2016 - 12.2019
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
- Managed difficult customer situations with professionalism and empathy.
- Contributed to development of customer loyalty program, enhancing repeat business.
- Assisted customers in navigating company website or application during support interactions.
Education
High School Diploma -
Crystal River High School
Crystal River, FL08-2014
Skills
- Song interpretation
- Role interpretation
- Oral interpretation
- Subtext interpretation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of sales.
Certification
- [Area of certification], [Company Name] - [Timeframe]
LANGUAGES
Spanish Fluent
English Fluent
Timeline
Interpretation
Language Bridge Solution
02.2022 - 02.2026
Interpretation
TransPerfect
02.2019 - 04.2026
Technical Support Agent
Connexus
06.2016 - 12.2019
High School Diploma -
Crystal River High School