Dynamic professional with extensive experience in customer service and team management. Demonstrated expertise in guest engagement. Proven ability to handle multi tasking efficiently and maintain cleanliness standards, ensursuring exceptional dining experiences. Strong work ethic and professional appearance. I can provide results in high-pressure environments.
Work History
Housekeeper
6 Years 7 Months
Self Employed | 01.2020 - Current
Maintained cleanliness and organization of residential spaces through effective cleaning techniques.
Utilized eco-friendly cleaning products to enhance safety and reduce environmental impact.
Developed customized cleaning schedules to meet client preferences and ensure satisfaction.
Conducted thorough inspections to identify areas needing attention or improvement in cleanliness.
Volunteer
10 Years 7 Months
Lubbock Faith Center | 01.2016 - Current
Assisted in organizing community events to support individuals in need.
Maintained accurate records of inventory and distribution for tracking purposes.
Supported client intake processes, ensuring a welcoming environment for visitors.
Answered phones to assist clients with inquiries. Prepared meals to support client needs. Distributed medicine and hygiene supplies to promote health.
Case Ole
2 Years 3 Months
Hostess/Waiststaff/Cashier | 10.2016 - 01.2019
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Waitstaff
2 Years 11 Months
Souper Salad Restaurant | 06.2008 - 05.2011
Progressed from waitstaff to evening supervisor, overseeing team operations and enhancing service quality.
Ensured adherence to rigorous cleanliness and performance standards.
Maintained balanced register operations consistently in a high-volume restaurant environment.
Assumed responsibilities for various roles as needed, including dishwasher duties.
Collaborated with team members to efficiently manage dining room operations during peak hours.
Waitress
2 Years 3 Months
FireWater Cafe | 03.2006 - 06.2008
Provided exceptional customer service in up-scale dining experience.
Hostess
Maintained cleanliness and organization of dining, bar, and patio.
Collaborated with Chefs to ensure beautiful plate settings
Handled customer inquiries and resolved issues promptly.
TABC Certified
Waitstaff Manager
28 Years 6 Months
Skillets | 02.1998 - 2004
Supervised daily operations to ensure efficient service and high customer satisfaction.
Trained and mentored new waitstaff on menu knowledge and customer interaction techniques.
Assisted in managing uncovered shifts to maintain staffing levels. Supported scheduling efforts to fill gaps in coverage. Helped coordinate team assignments to ensure smooth operations.
Operated cash register and processed food orders efficiently. Assisted with opening and closing tasks to maintain operational readiness. Supported waitstaff in daily responsibilities and decision-making.
Education
High School Diploma
Monterey High School | Lubbock, Tx
Continuing Education - Career Development Training
South Plains College | Lubbock, TX | 08-2013
Skills
Strong multitasking
Efficient organization
POS system operation
Professional appearance
Cleanliness and hygiene
Handling complaints
Table setting expertise
Order accuracy
Salesmanship
Strong work ethic
Guest engagement
Timeline
Housekeeper
Self Employed
01.2020 - CurrentRead More
Case Ole
Hostess/Waiststaff/Cashier
10.2016 - 01.2019Read More
Volunteer
Lubbock Faith Center
01.2016 - CurrentRead More
Waitstaff
Souper Salad Restaurant
06.2008 - 05.2011Read More
Waitress
FireWater Cafe
03.2006 - 06.2008Read More
Waitstaff Manager
Skillets
02.1998 - 2004Read More
Monterey High School
High School Diploma
Read More
South Plains College
Continuing Education from Career Development Training