Amanda Martin
WEST COLUMBIA,SC
Summary
Upcoming nursing graduate with excellent educations credentials and hands-on patient care experience. Possess fundamental knowledge of medical terminology, healthcare policies, and patient care values. Aspiring to combine ongoing nursing education and experience to secure a nursing internship in dynamic healthcare settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Old Dominion Freight Line, Inc.
West Columbia, SC
01.2006 - 04.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Science - Nursing
South University
Columbia12-2024
Skills
- Complaint resolution
- Price quotes
- Customer Retention
- Customer Relationship Management
- Schedule mastery
- Conflict Mediation
- Account Management
- Good communication skills
- Excellent written and oral communication
Certification
- CPR-American Red Cross 06/2024-06/2025
Timeline
Customer Service Specialist
Old Dominion Freight Line, Inc.
01.2006 - 04.2018
- CPR-American Red Cross 06/2024-06/2025
Bachelor of Science - Nursing
South University
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