Amanda Matheny
Cedar Rapids
Summary
Business-focused Mailroom Supervisor offering over [1] years' experience successfully processing packages and mail for large companies. A polished professional with the ability to find the most efficient solutions to issues. Promoting skills in staff oversight, interpersonal communication and time management. Energetic individual known for providing employees with tailored, on the job training. A detail-oriented Mailroom Supervisor with the proven ability to tackle and complete assignments in deadline-driven settings. Hardworking Mailroom Supervisor capable of managing highly effective teams in fast-paced environments. Well-trained in.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disability Claims Examiner
Sedgwick
Cedar Rapids
05.2025 - Current
- Evaluated disability claims for compliance with company policies and regulations.
- Reviewed medical documentation to determine eligibility for benefits and services.
- Communicated with claimants to gather necessary information and clarify details.
- Collaborated with healthcare providers to obtain supporting evidence for claims.
- Documented claim decisions in the system accurately and efficiently.
- Drafted correspondence related to the decision-making process on disability claims.
- Assisted claimants in obtaining necessary records from medical providers or other sources.
- Reviewed and processed disability claims in accordance with relevant standards.
Office Assistant
Express employment
Cedar Rapids
11.2024 - 05.2025
- Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
- Maintained confidentiality of sensitive information while handling employee records or company-related documents
- Implemented an efficient system for managing incoming/outgoing mail resulting in a XX% reduction in delivery time
- Improved customer satisfaction through prompt response times via phone/email resulting in a XX% increase in positive feedback ratings
- Assisted with the preparation of financial reports, invoices, or expense reimbursements
Front End Supervisor/Customer Service
The Home Depot
Cedar Rapids
05.2023 - 11.2024
- Taking care of customers. Making sure they have an excellent experience.
- Making sure my team has everything they need to help take care of customers.
- Making sure we meet our weekly goal of selling credit cards.
- Making sure all of the front end runs smoothly.
- Making sure all of the registers, printers, pin pads and computers are all in great working condition.
Customer Service Representative
Forward Final Mile
Cedar Rapids
11.2022 - 05.2023
- Making sure customers get their appliances delivered to them on time.
- Helping customer with questions or problems with their deliveries.
- Helping the delivery teams to make sure that they make their deliveries on time.
Customer Service Representative
CRST
Cedar Rapids
07.2021 - 11.2021
- Checking truckers into the system for their pickups and drop off.
- Weighing the trucks coming in.
- Making sure they have the equipment and paperwork that they need.
- Checking them out of the system and getting a final weight for the trucks.
Customer Service Associate
Infinity
Cedar Rapids
10.2020 - 07.2021
- Calling businesses about their trash pick up.
- Making sure that their issues are taken care of.
- Calling the trash companies to make sure that they are picking up the businesses trash and fixing their issues.
- Checking 100s of emails daily and responding to them in a timely manner.
Customer Service
AW Companies Inc
Grand Rapids
04.2020 - 08.2020
- Helping customers with their online orders.
- Bill discrepancies.
- Solving online customer account issues.
- Running multiple programs at once and switching between them frequently.
- Basic questions about store and online.
Mailroom Supervisor/ Facilities Assistant
Tata consultancy services
05.2018 - 04.2020
- Efficiently maintained and monitored mail drop-off and pickup for a [800]-person company.
- Made sure that all mail coming into the facility was properly sorted and disseminated to the correct personnel.
- Ensured that major machinery issues were immediately addressed.
- Managed building access and supplied key cards to employees and visitors.
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
- Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Facilitated working relationships with co-tenants and building management.
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Removed paper jams, assessed machine problems and performed basic maintenance tasks to ensure continued usability.
Education
High school diploma - General
Belle Plaine Senior High School
Belle Plaine, IASkills
- Guest relations
- Leadership
- Driving
- Windows
- Hotel experience
- Upselling
- Cash management
- Sales
- Management
- Data entry
- Customer service
- Microsoft Office
- Negotiation
- Clerical experience
- Administrative experience
- Computer literacy
- Medical terminology
- Retail management
- Cash register
- Communication skills
- Hospitality
- Merchandising
- Office experience
- HTML5
- Time management
- Organizational skills
- Cash handling
- Computer skills
- Proofreading
- QuickBooks
- Remote access software
- Typing
- Microsoft Excel
- Phone etiquette
- Supervising experience
- Assembly
- Store management
- Software troubleshooting
- JavaScript
- POS
- Inventory control
- Usability
- Customer support
- Office management
- Retail sales
- Inside sales
- Order entry
- Mobile devices
- Manufacturing
- Customer Service
- Front desk
- LAN
- Team management
Certification
- Property & Casualty License
- Driver's License
Timeline
Disability Claims Examiner
Sedgwick
05.2025 - Current
Office Assistant
Express employment
11.2024 - 05.2025
Front End Supervisor/Customer Service
The Home Depot
05.2023 - 11.2024
Customer Service Representative
Forward Final Mile
11.2022 - 05.2023
Customer Service Representative
CRST
07.2021 - 11.2021
Customer Service Associate
Infinity
10.2020 - 07.2021
Customer Service
AW Companies Inc
04.2020 - 08.2020
Mailroom Supervisor/ Facilities Assistant
Tata consultancy services
05.2018 - 04.2020
High school diploma - General
Belle Plaine Senior High School