Amanda Maynard
Summary
Responsible Guest Specialist experienced in arriving as scheduled and ready to meet diverse needs. Proficient in operational requirements, including stock management, payment processing, and cleaning standards. Prepared to leverage several years of experience to take on dynamic new position.
Dedicated Guest Specialist skilled. Talent for using professionalism and extensive operational knowledge to efficiently manage customer expectations. Proficient in keeping calm and collected during the most demanding times and always providing superior service and support.
Overview
6
6
years of professional experience
2014
2014
years of post-secondary education
Work History
Guest Specialist
Family Promise Of Greene County
Xenia
08.2024 - Current
- Assisted families in accessing essential resources and support services.
- Coordinated intake processes for new guests in the shelter program.
- Communicated with community partners to identify available resources for families.
- Provided emotional support and guidance to guests in crisis situations.
- Participated in staff meetings to discuss ways to improve customer service operations.
Housekeeping Supervisor
Fairfield Inn and Suites
Dayton
03.2020 - 03.2023
- Supervised housekeeping staff to ensure cleanliness and organization throughout the hotel.
- Trained new employees on proper cleaning techniques and safety protocols.
- Inspected guest rooms and common areas for quality and adherence to standards.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Coordinated schedules to optimize staffing during peak occupancy periods.
- Addressed guest concerns promptly to maintain high satisfaction levels.
- Implemented procedures to improve efficiency in daily housekeeping tasks.
- Collaborated with maintenance team to report and resolve facility issues quickly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Education
General Education Diploma
Xenia, OhioSkills
- Resource allocation
- Crisis intervention
- Intake coordination
- Community engagement
- Staff training
- Operational efficiency
- Problem solving
- Team collaboration
- Effective communication
Timeline
Guest Specialist
Family Promise Of Greene County
08.2024 - Current
Housekeeping Supervisor
Fairfield Inn and Suites
03.2020 - 03.2023
General Education Diploma