Amanda Mazzei
Honolulu,USA
Summary
Operations leader with over 10 years driving efficiency in high-volume hospitality and retail environments. Managed full P&L accountability, inventory accuracy, and cost controls while leading teams of 50+ employees. Demonstrated success in training and onboarding, ensuring operational standards are met consistently.
Overview
14
14
years of professional experience
Work History
Operations Leader
Paia Fish Market
Oahu, USA
01.2022 - Current
- Promoted from Customer Service Specialist to Operations Leader in recognition of demonstrated leadership and operational impact.
- Direct full operational oversight — including inventory, cost controls, and P&L — for multiple high-volume restaurant locations across Oahu, using the Toast POS platform for order management, reporting, and inventory tracking.
- Held full P&L responsibility, including budgeting, labor forecasting, cost controls, and revenue performance.
- Lead and develop teams of 60+ employees, including management staff and cross-functional teams, on operational and inventory standards.
- Managed inventory and sales for retail merchandise line — apparel, drinkware, alcohol, and packaged food — alongside restaurant F&B, ensuring item-level accuracy and optimal stock levels across both categories.
- Oversee recruitment, onboarding, workforce planning, and performance management.
- Partnered with ownership to develop operational strategy, supporting business growth initiatives.
Customer Service Specialist
Paia Fish Market
Oahu, USA
11.2018 - 01.2022
- Maintained high customer service standards and resolved issues promptly in fast-paced environment.
- Mastered the Toast POS system for efficient, accurate order taking, reporting, and inventory tracking.
- Led training sessions and coordinated team scheduling to facilitate seamless high-volume service.
Restaurant Concierge
Marriott Hotels
Honolulu, USA
11.2018 - 03.2020
- Handled hundreds of cash and credit transactions per shift accurately and efficiently in a high-volume upscale hotel restaurant.
- Facilitated interdepartmental communication for efficient, seamless service delivery during peak volume, serving over 500 guests in one evening.
- Became the go-to trainer for all incoming staff, onboarding nearly every new team member on venue operations, service standards, and POS systems.
- Supported management in inventory control, stock ordering, and database maintenance to maintain smooth daily operations.
Account Administrator
JVIC Industrial
Houston, USA
01.2018 - 10.2018
- Collaborated with vendors on invoicing errors, saving an average of $10,000 in overpayments annually.
- Maintained detailed financial records in Microsoft Excel and contributed to financial reports for effective budgeting.
- Entered and coded 100+ invoices daily, ensuring high accuracy to support timely processing.
Practice Manager
Interventional Pain Specialist (Private Practice)
Honolulu, USA
01.2013 - 01.2018
- Managed daily operations of private anesthesiology and pain management practice, ensuring seamless service for 45+ patients daily.
- Oversaw team of 30 staff across front-office, clinical support, and administration, fostering collaboration and efficiency.
- Coordinated budgeting, vendor management, and financial reporting to enhance practice leadership's decision-making.
- Directed billing, collections, and insurance processing — ensuring accurate, timely reimbursements.
Skills
- P&L & Financial Oversight
- Inventory and Cost Controls
- Financial reporting
- Operational Efficiency
- Leadership & Team Management
- Staff Training & Development
- Scheduling & Workforce Planning
- Vendor & Invoice Reconciliation
- Customer & Patient Service
Remote
Open to Remote, US
Timeline
Operations Leader
Paia Fish Market
01.2022 - Current
Customer Service Specialist
Paia Fish Market
11.2018 - 01.2022
Restaurant Concierge
Marriott Hotels
11.2018 - 03.2020
Account Administrator
JVIC Industrial
01.2018 - 10.2018
Practice Manager
Interventional Pain Specialist (Private Practice)
01.2013 - 01.2018