Amanda McConnell
Wichita
Summary
Dedicated social services professional with lived experience navigating the foster care system, substance use recovery, and adoptive parenting. These experiences inform a compassionate, trauma-informed approach to supporting families involved in child welfare. Currently working in community behavioral health while pursuing a Bachelor of Social Work, with a strong commitment to public service, advocacy, and continued education. Passionate about empowering parents, strengthening families, and helping caregivers successfully navigate complex systems of care.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Intensive Case Manager
The Substance Abuse Center of Kansas
Wichita
12.2023 - Current
- Assessed client needs through comprehensive evaluations and interviews.
- Developed individualized treatment plans in collaboration with multidisciplinary teams.
- Coordinated referrals to community resources and support services for clients.
- Provided crisis intervention and conflict resolution in high-stress situations.
- Documented case notes and maintained accurate client records systematically.
- Advocated for clients' rights and access to necessary treatment options.
- Ensured that all paperwork was completed accurately and submitted on time according to agency guidelines.
- Engaged with community partners to build relationships that would benefit our organization's mission.
Waitress Supervisor
B&C BBQ
Wichita
02.2021 - 03.2024
- Supervised waitstaff to ensure exceptional customer service and satisfaction.
- Trained new employees on menu items and service protocols.
- Coordinated dining room layout for efficient guest seating and flow.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Created daily shift schedules for waitstaff according to business needs.
Waitress
Bite me BBQ
Wichita
01.2020 - 02.2021
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food preparation.
Education
Bachelor of Arts - Social Work
Fort Hays State University
Hays, KS 08.2025 - 03.2026
Associate of Arts - Social Work
Hutchinson Community College
Hutchinson, KS 08.2022 - 05.2025
Skills
- Kansas Certified Peer Mentor
- Person Centered Case Manager (PCCM)
- Trauma-informed care certification
- Student-LAC
- Crisis intervention
- Treatment planning
- Conflict resolution
- Multitasking
- Attending skills
- Networking
- Peer support
Languages
English
Full Professional
Certification
- Person Centered Case Manager
- Kansas Certified Case Manager
- Trauma-informed Care Certification
- Mental Health First-Aid Certification
- Student-Licensed Addiction Counselor
References
References available upon request.
Timeline
Bachelor of Arts - Social Work
Fort Hays State University
08.2025 - 03.2026
Intensive Case Manager
The Substance Abuse Center of Kansas
12.2023 - Current
Associate of Arts - Social Work
Hutchinson Community College
08.2022 - 05.2025
Waitress Supervisor
B&C BBQ
02.2021 - 03.2024
Waitress
Bite me BBQ
01.2020 - 02.2021