Karen Gutierrez

● Provided intensive case management services to a caseload of individuals with mental health challenges, developmental disabilities, and/or substance use disorders.

● Conducted comprehensive assessments to identify clients' strengths, needs, and goals.

● Developed individualized treatment plans in collaboration with clients and other service providers.

● Offered crisis intervention and support during times of acute need.

● Coordinated services and referrals to help clients access housing, healthcare, vocational training, and other essential resources.

● Advocated for clients' rights and facilitated their participation in decision-making processes.

● Maintained accurate and up-to-date documentation in accordance with agency policies and regulatory requirements.

● Collaborated with interdisciplinary teams to ensure coordinated and holistic care for clients.

● Conducted intake interviews and assessments to determine clients' needs and eligibility for services.

● Facilitated access to emergency shelter, transitional housing, and permanent supportive housing programs. ● Provided ongoing case management support, including goal setting, advocacy, and resource navigation.

● Conducted home visits and accompanied clients to appointments as needed.

● Participated in case conferences and team meetings to discuss client progress and service planning.

• Provided intensive case management services to a caseload of individuals with mental health challenges, developmental disabilities, and/or substance use disorders
• Conducted comprehensive assessments to identify clients' strengths, needs, and goals
• Developed individualized treatment plans in collaboration with clients and other service providers
• Offered crisis intervention and support during times of acute need
• Coordinated services and referrals to help clients access housing, healthcare, vocational training, and other essential resources
• Advocated for clients' rights and facilitated their participation in decision-making processes
• Maintained accurate and up-to-date documentation in accordance with agency policies and regulatory requirements
• Collaborated with interdisciplinary teams to ensure coordinated and holistic care for clients
• Conducted intake interviews and assessments to determine clients' needs and eligibility for services
• Facilitated access to emergency shelter, transitional housing, and permanent supportive housing programs
• Provided ongoing case management support, including goal setting, advocacy, and resource navigation
• Conducted home visits and accompanied clients to appointments as needed
• Participated in case conferences and team meetings to discuss client progress and service planning.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Answered over 50 customer telephone calls (daily) promptly to avoid on-hold wait times
• Resolved customer complaints while prioritizing customer satisfaction and loyalty
• Helped customers locate products and checked store system for merchandise at other sites
• Answered customer questions regarding sizing, accessories and proper care for merchandise
• Engaged with customers to effectively build rapport and lasting relationships
• Solved customer challenges by offering relevant products and services.

• Interviewed applicants about their experience, education and skills as part of the company's recruitment process
• Contacted applicants' references and performed background checks to ensure they met requirements for their position
• Informed applicants about job details such as responsibilities and benefits
• Worked with HR team to coordinate company events
• Filed paperwork, sorted and delivered mail, and maintained office organization
• Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention
• Took messages and provided information about company processes, hours and requirements
• Managed confidential documents and maintained permanent files
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

• Handled daily customer interactions including answering questions and solving complaints
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels
• Worked flexible schedule and extra shifts to meet business needs
• Helped customers complete purchases, locate items and join reward programs
• Restocked and organized merchandise in front lanes
• Answered questions about store policies and addressed customer concerns.