MARWA TORK
Keyport
Summary
A psychology major with 6 years' experience as a teacher aid with a solid foundation in psychological theories and methodologies, I am well-equipped to analyze complex behavioral patterns and provide valuable insights. My proficiency in utilizing various assessment tools and my excellent communication skills enable me to connect empathetically with patients and collaborate effectively within interdisciplinary teams. As a dedicated learner, I am eager to engage in continuous professional development and remain at the forefront of advancements in psychology to drive positive and lasting change.
Compassionate social worker skilled in providing critical support and developing effective strategies for diverse client populations. Possess strong abilities in assessing individual needs, designing tailored intervention plans, and facilitating community resources to address complex challenges. Demonstrated impact through improved client well-being and enhanced access to social services. Proven track record in advocating for clients' rights and fostering positive outcomes in challenging environments.
Overview
25
25
years of professional experience
Work History
Intensive Case Manager
Reformed Church of Highland Park Affordable Housing Corporation
01.2023 - Current
- Provide high-quality case management services for all arriving refugees. Coordinate and deliver all necessary services within a 90-day service period post-arrival.
- Work with the Volunteer Coordinator to connect volunteer community members with clients to continue as point-people for families to ensure a continuum of care post-90days.
- Help refugee youth and their families connect to the larger community, cultivate cultural awareness for both the refugees and the communities in which they resettle, promote civic engagement, and enhance language skills.
- Provide families with culturally and linguistically appropriate materials on programs or activities, translation services, and interpreter services.
- Provide family connection to services and benefits.
- Facilitate family participation/enrollment in programming that supports integration into the community, such as English as a Second Language (ESL) sessions, mentoring, and group activities.
- Collect and input client and case management data as needed using Apricot and other systems.
- Assist case managers and other I-RISE team members as assigned by the I-RISE Director.
- Provide comprehensive case management services to clients with barriers to self-sufficiency.
- Upon receipt of referral from internal and external sources, schedule an intake appointment, and arrange interpretation and transportation for the client, as necessary.
- Conduct intake, determine eligibility, complete assessment, and orientation, and assist client in developing their self-sufficiency plan.
- Refer clients to appropriate internal and external services and programs based on their needs.
- Provide linkages to agency, community and government services and monitoring referral completion including state benefits such as SNAP, Medicaid, WIC, SSI.
- Follow up with clients monthly to track their progress and update their self-sufficiency plan.
- Advocate for clients to ensure they receive culturally and linguistically appropriate services.
- Processing application approvals and program enrollments with NIOR.
- Coordinating with RCA Program Director to assist Case Managers to enroll clients in the program, collect needed client information and data, and request RCA checks from RCHPAHC finance department.
- Coordinating with RCA Program Director and Interfaith-RISE Director of Case Management to manage Case Managers implementing client Refugee Resettlement Services (RSS) to clients.
- Regular and timely case noting and updating client data in internal and externally required database management systems, including Apricot and Client Track.
- Supporting the RCA Program Director to oversee the RCA database for the storage of client files, program enrollment forms, monthly check-ins, client payment processing, and reporting, etc.
- Coordinating with RCA Program Director to collect and prepare data for regular financial and programmatic reports required by funders. Report any client issues to the Case Managers for appropriate follow-up.
Teacher Aid
CLIFFWOOD SCHOOL
Aberdeen
01.2017 - 01.2023
- Provide classroom support to lead teacher, assisting with lesson preparation and student supervision.
- Assistant and a shared personal aide for students on the autism spectrum and/or other developmental disabilities.
- Support students with diverse learning needs in understanding and completing assignments.
- Collaborate with teaching team to create a positive and organized learning environment.
- Help implement classroom routines and behavior management strategies.
- Foster a respectful and inclusive atmosphere among students during group activities.
- Participate in extracurricular events and field trips to enhance students' educational exposure.
- Assist in maintaining classroom order and managing student behavior during lessons.
Customer Service
Dry Clean Customer Service
NJ
01.2014 - 01.2015
- Greeted customers warmly and attentively, establishing a positive and professional rapport during drop-off and pick-up of garments.
- Assisted customers in assessing their dry cleaning needs, providing methods and potential treatments for stains.
- Operated cash registers and managed transactions, handling payments and providing accurate receipts while maintaining cash drawer integrity.
- Demonstrated a strong commitment to the highest quality standards, participating in ongoing training to enhance knowledge of fabrics, stains, and cleaning techniques.
Cashier
Starbucks
NJ
01.2010 - 01.2011
- Greeted and engaged customers in a friendly and welcoming manner.
- Efficiently operated cash registers to process customer transactions accurately and maintain a balanced cash drawer.
- Collaborated seamlessly with fellow baristas and kitchen staff to ensure smooth operations during peak hours and special promotions.
- Expertly handled customer inquiries regarding menu offerings and ingredients.
- Displayed a strong commitment to learning and staying updated on new menu items, seasonal promotions, and company policies to provide accurate information to customers.
Cashier
ShopRite
NJ
01.2000 - 01.2007
- Welcomed customers with a friendly greeting, and providing excellent service.
- Processed a variety of customer transactions using cash registers, and accurately handling payments, returns, and exchanges.
- Collaborated with fellow cashiers and store staff to manage long lines efficiently during peak hours and busy shopping periods.
Education
B.S. - PSYCHOLOGY
GRAND CANYON UNIVERSITY
05.2023
CHILD DEVELOPMENT ASSOCIATE (CDA) -
PASSAIC COMMUNITY COLLEGE
NJ01.2019
ASSOCIATE DEGREE - FINE ARTS
BROOKDALE COMMUNITY COLLEGE
NJ01.2017
COMPUTER SCIENCE CLASSES -
BROOKDALE COMMUNITY COLLEGE
NJ01.2001
Skills
- Hard worker
- Self-motivated
- Interactive learner
- Fast learner
- Ability to work in a group
- Ability to work individually
- Results oriented
- Meet deadlines under pressure
- Strong interpersonal skills
- Keep abreast of new technologies
- Trustworthy
- Dependable
- Decision making
- Microsoft Office
- Google platform
- Fluent in English
- Fluent in Arabic
- Case management
- Communication skills
- Organizational skills
- Time management
- Crisis management
- Teamwork
- Clear communication
- Adaptability and flexibility
- Teamwork and collaboration
- Problem-solving aptitude
- Time management abilities
- Case planning
- Problem-solving
Volunteer Experience
Volunteer Teacher, ICOB Academy, Helping teach kids Arabic, 60 Hours
Timeline
Intensive Case Manager
Reformed Church of Highland Park Affordable Housing Corporation
01.2023 - Current
Teacher Aid
CLIFFWOOD SCHOOL
01.2017 - 01.2023
Customer Service
Dry Clean Customer Service
01.2014 - 01.2015
Cashier
Starbucks
01.2010 - 01.2011
Cashier
ShopRite
01.2000 - 01.2007
B.S. - PSYCHOLOGY
GRAND CANYON UNIVERSITY
CHILD DEVELOPMENT ASSOCIATE (CDA) -
PASSAIC COMMUNITY COLLEGE
ASSOCIATE DEGREE - FINE ARTS
BROOKDALE COMMUNITY COLLEGE
COMPUTER SCIENCE CLASSES -
BROOKDALE COMMUNITY COLLEGE