Amanda Mccormick
Tampa,FL
Summary
Compassionate Mentor willing to take on any challenge and offering 15 years of related work experience. Outgoing and kind team player excited to work with individuals who are wanting to learn and develop. Skilled in promoting the development of retention, sales, abilities and helping each person develop to maximum potential. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Mentor
Spectrum
Riverview, FL
11.2023 - Current
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Lead morning pre-briefs and afternoon de-briefs
- Organized coaching schedules for myself and piers
- Demoed calls for new hires
- Coached new hires using the sora format
- POC for multiple teams.
Supervisor
Village Inn Pancake House
Land O' Lakes, FL
08.2009 - 03.2020
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Coordinated employee schedules according to shift changes and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
Education
High School Diploma -
Wesley Chapel Highschool
Wesley Chapel, FL12-2003
Skills
- Scheduling
- Skill Development
- Progress Monitoring
- Behavioral Management
- Effective Leadership
- Group Instruction
- Activity Planning
- Constructive Feedback
- Positive Reinforcement
- Group and individual instruction
- Direct Supervision
- Teamwork and Collaboration
- Salesmanship
- Team Collaboration
- Goal Planning
- Group instruction experience
- Customer Support
- Staff Management
- Behavior improvements
- Customer service excellence
- Complaint Handling
- Call Management
- Product Knowledge
- Inbound and Outbound Calling
- Building rapport
- Customer Service
- Complaint resolution
Timeline
Mentor
Spectrum
11.2023 - Current
Supervisor
Village Inn Pancake House
08.2009 - 03.2020
High School Diploma -
Wesley Chapel Highschool