Amanda McMurray
Ceres,CA
Summary
Dynamic professional with extensive experience in customer service and relations. Proven ability to train and mentor teams, optimize inventory management, and implement effective merchandising strategies. Achievements include increased customer engagement and satisfaction through targeted initiatives.
Overview
11
11
years of professional experience
Work History
Department Lead
Grocery Outlet
Modesto, California
10.2023 - 01.2026
- Provided leadership and direction to team members, supporting individual and team success.
- Trained and mentored team members on product knowledge and customer service techniques, fostering a knowledgeable and customer-focused team.
- Oversaw daily operations, ensuring compliance with company policies and regulations.
- Collaborated with management to streamline store processes, resulting in improved operational efficiency.
- Conducted regular team meetings to communicate goals, expectations, and performance feedback.
- Resolved customer inquiries and complaints efficiently by identifying root causes of issues.
- Implemented merchandising strategies to enhance product visibility and appeal in-store, contributing to increased customer engagement.
- Managed inventory levels, coordinating stock replenishment to maintain optimal supply.
Office Assistant
Dayton Superior Corporation
Modesto, California
02.2015 - 10.2016
- Managed front desk operations, greeting visitors and responding to phone inquiries.
- Provided comprehensive administrative support, including copying, scanning, and ordering supplies.
- Coordinated interdepartmental communication to streamline workflow.
- Maintained accurate records of office documents and correspondence.
- Developed efficient filing systems for streamlined document retrieval.
- Performed data entry tasks accurately within various computer systems.
- Organized company events and meetings to foster staff engagement.
- Handled incoming and outgoing mail, ensuring timely preparation for shipping.
Education
High School Diploma -
Ceres High School
Ceres06-1992
Skills
- Inventory management and coordination
- Supply chain management in retail
- Order management systems knowledge
- Visual merchandising
- Merchandising and promotions expertise
- Process improvement strategies
- Operations management proficiency
- Leadership and team development
- Staff management practices
- Coaching and mentoring
- Staff training and development
- Workforce planning and evaluation
- Performance evaluation methods
- Strategic planning and execution
- Reporting and analysis
- Customer service and relations
- Effective communication
- Verbal communication
- Instructional support techniques
- Corporate communications
- Technology knowledge base
- Problem solving abilities
- Time management proficiency
- Multitasking capabilities
- Flexible scheduling adaptability
- Regulatory compliance understanding
- Departmental activities oversight
- Flexible scheduling adaptability
Languages
Spanish
Limited
Timeline
Department Lead
Grocery Outlet
10.2023 - 01.2026
Office Assistant
Dayton Superior Corporation
02.2015 - 10.2016
High School Diploma -
Ceres High School