Daniel Austin
Indianapolis,IN
Summary
Energetic leadrer dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets and customer needs. Well organized with stellar time management abilities.
Overview
16
16
years of professional experience
Work History
Department Lead
Belt Power
01.2021 - Current
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Coordinated efforts among team members during times of change or crisis management situations.
Team Leader
Pittsburgh Glass Works LLC
02.2016 - 08.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Observed packing operations to verify conformance to specifications.
Manager
Old Chicago
07.2008 - 12.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Ridgewood High School
New Port Richey, FL06.2001
Skills
- Organizational abilities
- Verbal and written communication
- Task Delegation
- Customer Relations
- Department collaboration
- Multitasking strength
- Team Management
- Inventory Coordination
- Problem-Solving
- Workflow Coordination
Timeline
Department Lead
Belt Power
01.2021 - Current
Team Leader
Pittsburgh Glass Works LLC
02.2016 - 08.2020
Manager
Old Chicago
07.2008 - 12.2015
High School Diploma -
Ridgewood High School
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