Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Department Lead
Z-Flex Inc.
03.2021 - Current
Operate heavy machinery, making stainless steel chimney liners and installation kits.
Communicated with managers of other departments to maintain transparency.
Oversaw efficient inventory stocking and supply rotation.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Service Manager
Chipotle
07.2017 - 01.2021
Resolved customer complaints in professional and timely manner.
Monitored service staff performance and provided feedback for improvement.
Met with customers to discuss service needs and offer available solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Established team priorities, maintained schedules and monitored performance.
Crew Trainer
McDonald's
10.2014 - 07.2017
Provided coaching and mentoring to employees.
Established and maintained quality control standards.