Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Lopes

MANCHESTER,NH

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

9
9
years of professional experience

Work History

Department Lead

Z-Flex Inc.
03.2021 - Current
  • Operate heavy machinery, making stainless steel chimney liners and installation kits.
  • Communicated with managers of other departments to maintain transparency.
  • Oversaw efficient inventory stocking and supply rotation.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Service Manager

Chipotle
07.2017 - 01.2021
  • Resolved customer complaints in professional and timely manner.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Established team priorities, maintained schedules and monitored performance.

Crew Trainer

McDonald's
10.2014 - 07.2017
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.
  • Implemented successful onboarding program.

Education

High School Diploma -

Manchester West High School
Manchester, NH
06.2015

Skills

  • Rules and Regulations
  • Performance Goals
  • Safety and Security
  • Customer Engagement
  • Multitasking Strengths
  • Conflict De-Escalation
  • Organizational Abilities

Timeline

Department Lead

Z-Flex Inc.
03.2021 - Current

Service Manager

Chipotle
07.2017 - 01.2021

Crew Trainer

McDonald's
10.2014 - 07.2017

High School Diploma -

Manchester West High School
Marcus Lopes