Job Search Status
Open to workDesired Job Title
Customer Service RepresentativePatient Access RepresentativePatient Access CoordinatorLocation Preference
RemoteOn-SiteHybridLocation: Lafayette, LA, US
Open to relocation: Yes
Open To Work
AMANDA M. DUROUSSEAUX-DOUCET
Lafayette,LA
Work Preference
Summary
Detail-oriented healthcare revenue cycle professional with over three years of Patient Access experience, including insurance verification, benefits eligibility, prior authorizations, and ensuring accurate patient and payer information. Seeking to transition into the Revenue Recovery Specialist role bringing a strong understanding of the front end of the revenue cycle and how accurate registration, insurance verification, and authorization directly impact reimbursement. Eager to apply strong analytical, problem-solving, communication, and follow-up skills to identify underpayments, research account discrepancies, communicate with payors, resolve payment variances, and support the timely recovery of revenue. Known for attention to detail, adaptability, and a willingness to learn new systems and technologies while contributing to improved revenue cycle outcomes.
Overview
21
21
years of professional experience
Work History
Foreclosed Property Inspector
St. Landry Parish Sheriff’s Department
Opelousas, Louisiana
08.2012 - 12.2025
- Inspected properties and researched conditions to determine appropriate action based on established requirements.
- Maintained detailed documentation of property conditions, occupancy, depreciation values, and other relevant findings.
- Identified discrepancies, security concerns, and issues requiring additional action.
- Prepared accurate records and photographic documentation to support findings and decision-making.
- Worked independently while managing assigned workload, deadlines, documentation, and reporting requirements.
- Conducted thorough inspections of residential and commercial properties to assess condition and compliance with regulations.
- Documented findings in detailed reports, highlighting maintenance issues and necessary repairs for client review.
Patient Access Representative (PAR)
Ochsner Lafayette General
Lafayette, Louisiana
06.2023 - 10.2025
- Gather and validate comprehensive patient demographic, billing, and insurance information to ensure precise registration and financial processing.
- Work with Medicaid, Medicare, and commercial insurance information as part of the patient access and registration process.
- Delivered clear billing and payment information to patients and caregivers while professionally addressing financial questions and concerns.
- Oversee Medicaid, Medicare, and commercial insurance information within patient access and registration process.
- Researched patient inquiries and account issues to identify next steps and facilitate timely resolution.
- Convey critical information to relevant departments and healthcare staff to enhance coordinated patient care and administrative processes.
- Explained hospital procedures, policies, and requirements to patients and caregivers to enhance understanding and ensure compliance.
- Manage sensitive patient and financial information while ensuring confidentiality and professionalism
- Manage diverse administrative tasks while ensuring optimal patient flow and departmental productivity.
- Optimized patient registration processes to elevate accuracy and efficiency in data entry.
- Streamlined insurance verification procedures to enhance patient access to healthcare services.
ICU Unit Secretary
Ochsner Lafayette General
Lafayette, Louisiana
02.2022 - 06.2023
- Prepared patient charts for new admissions and processed discharge documentation, ensuring records were accurate and complete.
- Responded to telephone calls, messages, and requests throughout the day and routed information to appropriate clinical staff.
- Generated and maintained daily patient reports while following hospital access, privacy, and security requirements.
- Assisted healthcare professionals with obtaining records and information from outside facilities.
- Coordinated communication among departments to support timely patient care and efficient unit operations.
- Maintained organized records and handled confidential patient information in a high-volume critical care environment.
Customer Service Representative
Amazon
Lafayette, Louisiana
12.2016 - 02.2020
- Managed high-volume customer interactions by telephone while working successfully in a remote environment.
- Researched customer concerns and account information to determine appropriate solutions.
- Resolved complaints and discrepancies through effective problem solving and communication.
- Maintained accurate database records and documented customer interactions and resolutions.
- Prepared status reports regarding customer service issues.
- Performed research and data entry to troubleshoot problems and resolve customer concerns.
- Maintained professionalism, productivity, and quality standards while working independently.
Office Assistant / Mortgage Loan Processor
Acceptance Capital Mortgage
Lafayette, Louisiana
03.2015 - 09.2016
- Reviewed detailed financial information including assets, debts, expenses, and credit information.
- Managed financial and loan documentation while maintaining compliance with banking regulations.
- Identified client needs and assisted applicants with appropriate mortgage options.
- Prepared and submitted complete loan packages to underwriting for review.
- Maintained accurate financial records and documentation throughout the loan process.
- Communicated with clients and internal stakeholders regarding documentation and processing requirements.
A/R Production Clerk
Tony Chachere Creole Foods
Opelousas, Louisiana
06.2008 - 10.2014
- Prepared invoices for products and services and supported daily accounts receivable activities.
- Issued billing reminders and followed up on outstanding account-related matters.
- Researched and resolved discrepancies within accounts receivable records.
- Performed accurate data entry, electronic filing, and administrative support.
- Prepared daily reports and maintained detailed production and financial documentation.
- Verified information for accuracy and assisted with resolving discrepancies before completion of daily processing.
OMortgage Loan Originator & Processor
Assurance Financial Group
Opelousas, Louisiana
05.2005 - 02.2008
- Originated Conventional, FHA, VA, and Rural Development loans in accordance with lender requirements.
- Reviewed credit reports and analyzed applicants’ assets, debts, expenses, and other financial information.
- Maintained detailed financial and loan documentation in accordance with banking regulations.
- Prepared and submitted complete loan packages to underwriting.
- Worked with clients to identify appropriate financial products based on individual circumstances.
- Utilized Calyx software to support loan origination and processing activities.
- Maintained accuracy, confidentiality, and regulatory compliance throughout the loan process.
Education
Vocational Certification - General Education
South Louisiana Community College
Lafayette, LA01.2020
High School Diploma - General Studies
Opelousas Senior High School
Opelousas, LASkills
- Property Condition Assessment
- Property Inspection Reporting
- Property Condition Analysis
- Property Condition DocumentatProperty Compliance Managementsis
- EPIC management
- EPIC scheduling
- Database management
- Administrative data management
- Financial review
- Account Discrepancy Resolution
- Record accuracy
- Account problem solving
- Follow-up reporting
- Critical Thinking
- Conflict resolution
- Medicaid, Medicare & Commercial Insurance
- Water damage assessment
- Structural inspection
- Construction experience
- Property maintenance
Timeline
Patient Access Representative (PAR)
Ochsner Lafayette General
06.2023 - 10.2025
ICU Unit Secretary
Ochsner Lafayette General
02.2022 - 06.2023
Customer Service Representative
Amazon
12.2016 - 02.2020
Office Assistant / Mortgage Loan Processor
Acceptance Capital Mortgage
03.2015 - 09.2016
Foreclosed Property Inspector
St. Landry Parish Sheriff’s Department
08.2012 - 12.2025
A/R Production Clerk
Tony Chachere Creole Foods
06.2008 - 10.2014
OMortgage Loan Originator & Processor
Assurance Financial Group
05.2005 - 02.2008
High School Diploma - General Studies
Opelousas Senior High School
Vocational Certification - General Education
South Louisiana Community College