Amanda Medlin
Somerville ,TN
Summary
Seasoned RN Case Manager with a proven track record at Crossroads Hospice, excelling in accurate documentation and compassionate patient care/advocacy. Expert in care coordination and interdisciplinary collaboration, while maintaining patient and family satisfaction by building strong relationships. Committed to enhancing patient outcomes, providing comfort, and improving quality of life.
Overview
15
15
years of professional experience
1
1
Certification
Work History
RN Case Manager
Crossroads Hospice
10.2017 - 07.2025
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Educated patients and caregivers on healthcare protocols and processes.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements.
- Developed strong relationships with patients and their families, providing support and education on health management.
- Enhanced team efficiency, providing training and guidance to junior case managers and nursing staff.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
MDS Coordinator
Allen Morgan Health and Rehabilitation Center
01.2014 - 12.2016
- Set schedules for staff to start and complete MDS assessments and care plan meetings.
- Ensured timely completion of all MDS assessments, maintaining full compliance with federal and state regulations.
- Maintained up-to-date knowledge on CMS guidelines and changes to ensure accuracy in reporting and reimbursement processes.
- Collaborated with nursing staff to provide accurate and timely clinical assessments for each resident, leading to improved overall care.
- Verified prompt and accurate completion of MDS activities for billing.
- Collaborated closely with therapy departments to accurately capture rehabilitation needs within MDS documentation, supporting appropriate resource allocation for residents'' needs.
- Provided ongoing education for nursing staff regarding MDS best practices, contributing to a knowledgeable and skilled workforce.
- Monitored changing regulations related to RAI/MDS requirements, keeping staff informed about updates that impact their daily work routines.
- Implemented interdisciplinary meetings focused on individualized care plan development, resulting in more targeted interventions and improved resident outcomes.
- Developed strong relationships with interdisciplinary team members to facilitate efficient collaboration on resident care planning.
- Complied with federal and state regulations for completion and coordination of RAI process.
- Coordinated multidisciplinary care team meetings to enhance communication and ensure consistency in patient care delivery.
Director of Nursing
Landmark Of Desoto
01.2011 - 12.2013
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Streamlined nursing operations by optimizing staffing schedules, resource allocation, and workflow processes.
- Performed rounds to observe care and interview staff, residents, and families.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Developed strong relationships with community partners to facilitate continuity of care for patients transitioning between healthcare settings.
- Mentored new nurses through orientation programs, facilitating their integration into the team and fostering their professional growth.
- Conducted regular risk assessments within the department to identify areas of potential vulnerability and implement corrective actions where necessary.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Implemented interdisciplinary rounding practices to streamline communication among healthcare providers involved in patient care.
- Collaborated with interdisciplinary teams to create comprehensive care plans for patients.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Education
Bachelor Of Science In Nursing - Nursing
Baptist College of Health Sciences
Memphis, TN09.2009
Skills
- Chronic disease management
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
- Care coordination
- Home care management
- Utilization review
- Case evaluation
- Clinical assessment
- Medication management
- Quality improvement
- Critical thinking
- Compassionate and caring
- Interdisciplinary collaboration
- Wound care
- Strong clinical judgment
- Documentation
- Patient and family advocacy
- Decision-making
Certification
BLS/CPR
Timeline
RN Case Manager
Crossroads Hospice
10.2017 - 07.2025
MDS Coordinator
Allen Morgan Health and Rehabilitation Center
01.2014 - 12.2016
Director of Nursing
Landmark Of Desoto
01.2011 - 12.2013
Bachelor Of Science In Nursing - Nursing
Baptist College of Health Sciences