Amanda Medlock

• Provided strong leadership to enhance team productivity and morale for direct team, peers and indirect leadership for over 4,200 employees.
• Implemented and developed operational standards, policies and procedures such as onboarding processes and ongoing development.
• Managed large-scale projects and introduced new systems, tools, and processes with constant modification, updates and new initiative incorporation.
• Conducted and created performance evaluations, compensations and hiring to maintain appropriate staffing requirements as well as ongoing development.
• Boosted employee productivity by enhancing performance training and instituting motivational approaches based on adult learning and gap analysis.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Served as role model for mentees by demonstrating strong values and ethical standards.

• Responsible for designing, delivering, and evaluating training programs to enhance skills and knowledge of employees within organization
• This role focused on developing and implementing effective training strategies to support organizational goals and employee performance
• Responsible for newly promoted manager trainings on how to effectively run stores
• Distributed and communicated reporting for newly promoted and communicated required trainings completions
• Enforced company policies and procedures with effective store operations by partnering with local teams
• In addition, effectively communicating with clients to find root issue and resolve within timely manners
• Awards- Pinnacle (top 1% of company) 2011, 2013, 2018.

• Identified prospective customers through building rapport through customer interactions, maintaining high level of product knowledge, and educate customers about product options to increase customer's overall experience
• Collaborated with other departments to ensure customer needs were met and expand personal knowledge to best assist customers in future interactions
• Maintained energy and enthusiasm in fast-paced environment
• Worked flexible hours; night, weekend, and holiday shifts.

Minor: Spanish Language